Total 1 support advisor job vacancies in Singapore

Position Overview: We are seeking an experienced Optical Project Manager/Scrum Master to oversee and manage the deployment of optical network infrastructure that forms the foundation of our interconnection platform. The successful candidate will manage projects involving optical network hardware, services, and process improvements, ensuring timely delivery, coordination of resources, and resolution of issues. The role requires a dynamic individual capable of driving the success of multiple concurrent projects, working with cross-functional teams, and mitigating risks while providing clear updates to stakeholders.

Key Responsibilities:

• Project Management & Delivery: Oversee and manage programs and projects focused on Optical Infrastructure/Services deployment, ensuring project resources execute against plans within agreed timelines and budgets.
• Scrum Master Role: Lead agile ceremonies such as daily stand-ups, sprint planning, and retrospectives, driving project execution in an agile environment. Ensure that scrum teams are following agile best practices and improving continuously.
• Stakeholder Management: Lead stakeholder meetings and maintain clear communication of critical activities, risks, and challenges affecting the project to senior leadership. Act as the primary point of contact for all project updates and concerns.
• Risk & Issue Management: Proactively identify and document risks and issues, working with project teams and resources to mitigate and resolve them. Escalate issues to leadership when required and implement solutions to prevent recurrence.
• Governance & Reporting: Track project costs, ensuring all projects remain within the budget. Create weekly Product Status Reports (PSRs), milestone trackers, and metrics to communicate progress to management. Provide clear, concise, and timely reporting on project health.
• Vendor & Supplier Management: Support vendor and supplier management, including coordinating logistics, ensuring timely delivery of resources, and managing third-party relationships.
• Continuous Improvement: Foster a continuous improvement mindset, identifying areas for process and project delivery enhancements. Document issues, identify root causes, and propose and implement lasting solutions to improve project delivery.
• Project Reviews: Attend project wash-up reviews, providing valuable insights to develop key learnings and ensuring actions are executed to address identified improvements.

Required Skills & Experience:

• 3+ years of experience in Agile project/program management, with a proven track record in leading optical network deployment projects or similar functions.
• Optical/DWDM deployment experience with Ciena and/or Infinera networks is desirable.
• Strong understanding of networking fundamentals, particularly in telecommunications and IT infrastructure.
• Experience managing cross-functional dependencies, coordinating activities with stakeholders, and aligning resources with business objectives.
• Excellent time management and problem-solving skills, with the ability to prioritize and manage multiple projects simultaneously.
• Strong communication skills, with the ability to convey complex technical information to stakeholders at all levels, including executives.
• Familiarity with Jira, Confluence, and the MS Office suite for project tracking, reporting, and communication.
• Continuous Improvement (CI) mindset: Always seeking ways to optimize processes and enhance project execution.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• SCRUM Practitioner certification or equivalent.
• ITIL V4 Foundation certification is desirable but not required.