Operations and Client Service Executive
Full-time
Senior Executive
1 month ago
Responsibilities:
This position requires the candidate to work closely with the Operations and Client Service team. This position will provide custome..
Responsibilities:
This position requires the candidate to work closely with the Operations and Client Service team. This position will provide customer care services to students and their parents, as well as operational support for the team.
Job Role & Responsibilities:
- Plan monthly enrichment programme schedules and holiday camps for all schools.
- Liaise between schools and enrichment programme vendors to confirm the schedule.
- Inform respective schools to broadcast the available enrichment programme to the parents.
- Handle parents’ queries, feedback and enrolment promptly and professionally.
- Provide parents with clear explanations on our programmes via various communication channels.
- Prepare necessary in the portal for registration.
- Follow up with parents for registration, payment and programme schedules.
- Prepare enrolment list, teachers detail to send to schools before the start of programme.
- Work closely with vendors and schools for any cancellation/replacement class.
- Inform parents on cancellation/replacement of classes if any.
- Process ad-hoc credit refunds for students who are withdrawing/graduating.
- Execute payment process for the enrichment programme vendors.
- Correspond with ECF for sponsored students and enrichment programmes.
- Provide operational support for all enrichment programmes.
- Prepare monthly and termly revenue and costing reports for E-reach.
- Prepare monthly programme enrolment report for E-reach.
- Reception duties, answering any phone and email enquiries.
- Deliver a professional and high-quality service experience in a customer-facing role.
- Acquire a strong working knowledge of the organisation’s programmes and services.
- Maintain close liaison with other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
- Develop great rapport with parents, children as well as teachers to build brand loyalty.
- Responsible for the weekly logistics of the enrichment programmes, including printing, assembling, packing and arranging of transport of experiment materials to various schools.
- Perform any other duties and responsibilities as and when assigned by Management.
Job Requirements:
- Possesses at least GCE ‘A’ levels or the equivalent.
- Minimum 1-year experience working in a customer service.
- Required to work shift hours and on weekends.
- Strong proficiency in written and spoken English.
- Being effectively bilingual would be a strong advantage.
- Candidates who have worked in the hospitality or education industry are most preferred.
- Possesses emotional maturity and passion for customer service.
- Familiar with CRM systems and practices.
- Good team player, possesses the ability to work with minimal supervision.
- Positive, extroverted and outgoing personality.
- Well-groomed with a professional disposition.
- Flexible, able to manage change and ambiguity well and able to work under tight deadlines.
- Careful, meticulous, with an eye for detail.
- Well-organised, methodical with strong time-management abilities to manage multiple tasks.
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