Client Services Associate
13 hours ago
Provides project management for ongoing client sample programs through daily customer communication and contact. Provides sample registration tho..
- Provides project management for ongoing client sample programs through daily customer communication and contact.
- Provides sample registration though the laboratory LIMS system and ensures correct registration
- Arranges all aspects of local and international logistics for both sample collections and overseas shipments to global partners.
- Performs data entry into eLIMS, CRM and other databases, as appropriate
- Be an internal liaison for clients so they only need to contact one person.
- Empowered to make decisions on behalf of clients to provide superior service.
- Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
- Onboards new clients by asking appropriate questions and provides on line sample registration training
- Submits and coordinates client requests for re-testing, additional testing, OOS investigations and changes that are needed.
- Communicates and coordinates timely resolutions to customer complaints.
- Provides support for other Client Service Associates and Sample Management team when needed (e.g. absence, workload adjustment, site and regional balancing)
- Coordinates conference calls with client and Eurofins sites as needed.
- Monitors KPI’s for key customers assigned, including TAT performance metrics and Interco sales.
- Contributes to assigned process improvement projects and supports implementation when needed.
- Performs ad-hoc duties as assigned.
Official account of Jobstore.
