Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
- Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
- Develop relationships beyond the main point of contact at all locations.
- Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
- Initiate value add solutions based on Expeditors service offerings and technology.
- Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
- Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
- Establish and monitor performance standards according to agreed KPI's.
- Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
- Highlight and escalate customers at risk.
- Manage integrity of shipment and performance data.
- Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
- Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
- Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
- Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
- Support the Accounts Receivable process of the customer internally within Expeditors.
- Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.
