Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization’s digital programme.
Key Responsibilities:
1. Content & Product development and App Releases
· Coordinate and liaise with stakeholders for content development.
· Summarise changes in App versions and inform relevant stakeholders
· Seek approval for the latest app release versions
· Provide secretariat support for meeting preparatory work to schedule meetings & discussions per month (including booking venues, sending confirmation emails, preparing meeting agenda, drafting slides, logistic set up for video conference calls and etc)
2. Conduct checks for accuracy for programme’s reports (operational & financial, etc) on a regular cadence
· Monitor and extract programme operation data (e.g. programme performance, engagement, rewards, etc) from various dashboard platforms for reporting to management on a monthly basis
· Conduct checks to ensure accuracy of reports on a weekly and monthly basis
· Update financial reconciliation report monthly.
· Assist team to investigate and follow up on incident reporting.
· Provide support to consolidate documentations for annual audit checks & progress.
3. Liaise with customer support team and vendors to
· Track customer feedback trends through customer satisfaction surveys
· Prepare drafts and seek alignment and clearance from management for escalated or complex queries
· Consolidate and ensure that any updates to the digital programme (E.g. bug fixes, new features and releases)
· Develop/ Enhance workflows and processes to enhance customer experience and tighten governance
· Monitor programme known issues and aging cases.
Requirements:
· Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in project management or digital solutions.
· Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.
· Meticulous with good attention to detail
· Comfortable consolidating numbers or documents across various sources
Working Place
Outram
Working Time
Monday to Friday: 8.30am to 6.00pm
