Position: Tea Store Manager
Location: [Country-specific based on the store location] Sydney, Brisbane
Reporting To: Multi-Store Manager
Responsibilities:
1. Oversee daily store operations, including staffing, inventory, and customer service.
2. Lead and motivate the team to achieve sales targets and ensure operational excellence.
3. Implement HEYTEA's standard operating procedures (SOPs) and maintain quality control.
4. Manage budgets, control costs, and analyze financial reports to identify growth opportunities.
5. Ensure compliance with local regulations and HEYTEA’s brand policies.
6. Foster a customer-first culture and address any feedback or complaints effectively.
Qualifications:
l Minimum 3 years of experience in retail or F&B store management.
l Proven leadership skills and ability to manage a diverse team.
l Strong understanding of P&L management and operational KPIs.
l Excellent communication and problem-solving skills.
l Proficiency in [English/Mandarin]; bilingual proficiency is a plus.
l Passion for the F&B industry and a strong commitment to the HEYTEA brand values.
职位：茶饮店长
地点：[根据店铺位置而定，例如：悉尼、布里斯班]
汇报对象：多店经理
职责：
1. 负责日常店面运营，包括人员安排、库存管理和顾客服务。
2. 带领并激励团队实现销售目标，确保运营卓越。
3. 执行HEYTEA的标准作业程序（SOP）并保持质量控制。
4. 管理预算，控制成本，分析财务报告以识别增长机会。
5. 确保符合当地法规和喜茶的品牌政策。
6. 培养以客户为中心的企业文化，并有效处理任何反馈或投诉。
资格要求：
- 至少有3年零售或餐饮店管理经验。
- 有证明的领导能力和管理多元化团队的能力。
- 对损益表管理和运营关键绩效指标有深入的理解。
- 优秀的沟通和解决问题的能力。
- 精通英语/华语；双语能力是加分项。
- 对餐饮行业充满热情，并对HEYTEA的品牌价值有强烈的承诺。
