Job Description:

The IT Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and infrastructure support.

Technical Competency:

• Technical scope (Back-end) with strong network setup and debugging.
• Windows command line and IIS. SQL skills are a bonus.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The Senior Technical Architect will be primarily responsible for all technical aspects of Project Delivery, from Consult, Design to Implementation and Support. At the same time, he shall be responsible for building strong relationships for both existing and potential customers, including helping the team with POC, Customer Education, Training Support, and other Pre-Sales activities.

Responsibilities:

• Subject Matter Expert (SME) for Technical domain and stack of technology.
• Assist the team to consult, design and architect a high-performance solution to address customer pain points.
• Involve in customer engagement, pre-sales, POC, Education and Training Support activities.
• Involve in project delivery during execution phase for essential projects.

Desired Skills & Experience:

A successful candidate must meet one or more of the following requirements:

Softskill

• Excellent communication skills (oral and written).
• Willing to be flexible and deal with a fast-changing dynamic work environment.
• Leader that is always ready to hands-on and show how it can be done.
• Ability to train and educate both end customers and internal team members.

Technical Competency

• Working Experience with Service Provider, Mobile Operator or Company regional setup.
• Authentication and Security experience (eg: MDM, HSM, PKI, AES, X.509, CA, etc).
• In-depth Infra and/or System Knowledge (eg: Cisco, VM, AWS, Azure, etc).

Education:

• Degree in Computer Engineering / Information Technology preferred but not essential.
• Technical Certification (eg: Cisco, AWS, VMware, etc) will be advantages.

We regret that only shortlisted candidates will be notified.

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The IT Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and infrastructure support.

Technical Competency:

• Technical scope (Back-end) with strong network setup and debugging.
• Windows command line and IIS. SQL skills are a bonus.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The MAC Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:

• Attend to issue escalation in context to Apple MAC OS device (eg: Laptop and Desktop).
• Provide fault resolution and escalation (Level 1, 2 and 3).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on of all process and escalation.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 3-8 years of experience in relevant MAC and System support.
• Managed Enterprise Customer with more than 100 MAC user environment.
• Well Trained in Microsoft M365 service with focus on Intune implementation.

Technical Competency:

• Technical scope (Back-end) with strong MAC setup and debugging.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Senior candidate that are looking for a new career role are welcome to apply.
• Other Technical Certification (eg: Microsoft, MAC, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The Senior Network Specialist will be primarily responsible for all technical aspects of Project Delivery, from Consult, Design to Implementation and Support. At the same time, he shall be responsible for building strong relationships for both existing and potential customers, including helping the team with POC, Customer Education, Training Support, and other Pre-Sales activities if necessary.

Responsibilities:

• Subject Matter Expert (SME) for Infrastructure domain and stack of technology.
• Assist the team to consult, design and implement a high-performance solution to address customer pain points.
• Involve in customer engagement, pre-sales, POC, Education and Training Support activities.
• Involve in project delivery during execution phase for essential projects.

Desired Skills & Experience:

A successful candidate must meet one or more of the following requirements:

Softskill

• Excellent communication skills (oral and written).
• Willing to be flexible and deal with a fast-changing dynamic work environment.
• Leader that is always ready to hands-on and show how it can be done.
• Ability to train and educate both end customers and internal team members.

Technical Competency

• Working Experience with Government Authority, Enterprise or Company with regional setup.
• Authentication and Security experience (eg: NAC, MDM, HSM, AES, CA, etc).

Education:

• Degree in Computer Engineering / Information Technology preferred but not essential.
• Technical Certification (eg: CCNA, CCNP, AWS, VMware, etc) will be advantages.

We regret that only shortlisted candidates will be notified.

Job Description:

The Technical Specialist / Engineer role is to provide technical service to our enterprise customers. The ideal candidate will be deployed for onsite implementation work and will be on a 5-day work week schedule. He/She will also be required to work / standby on weekend, to help faciliated any migration or scheduled maintenance work.

Responsibilities:

• Basic understand of network and system methodology and know-how.
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and system.
• Prompt progress reporting and task update with proper testing.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.

Technical Competency

• Technical scope (Back-end) with strong network setup and debugging skillset.
• Basic Windows command line and CLI skills are advantages.
• Well Verse in Cisco Concept, iOS, Switching and Routing protocol.
• For Support Specialist, MacOS knowledge is a must.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh Graduate and Senior Candidate (that are looking for new career role) with good understanding of network and system are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, AWS, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The role will be primarily responsible for project management and its delivery as the main focus of his/her duty. He/She will be part of the Delivery Team, to help maintain relationship with existing customers and partners, and to reach out for any upsell/cross selling opportunity during the project phase.

The personnel will also be the liaison with other teams (overseas if necessary) and able to understand all technical aspect of the solution and apply them to support the project delivery with utmost quality.

He/She will also need to pick up documentation task, along with issue support and escalation during the project execution phase.

Responsibilities:

• To study, analyze and crystalized user requirement, to prepare detail functional specifications and related documents by engaging internal stakeholder to meet the project requirements and its timeline.
• To prepare project documentation, conforming to require standards and procedures.
• Work with delivery team to deliver system according to specification as well as tracking all tasks assigned to team in meeting project schedule within allocated resource budget.
• To perform extensive testing, including UX and Interfaces, etc from test strategy, test planning, design use case, execution, and management of test programme and setup.
• To facilitate and support user testing such as problem resolution, tracking, escalation till closure.
• To execute implementation activities, including commissioning, transition plan (eg: Training, OJT, etc) and post support task.

Desired Skills & Experience:

• Excellent communication skill with internal and external stakeholder.
• Solid organizational skills, including attention to detail and multi-tasking skills.
• Honest, Hardworking and Accountability for task allocated.
• Mature thinking Compose and Self-discipline individual.
• Proven working experience in project, especially so in Government Project with at least 1 full cycle of delivery, with value above $1M dollar.
• Ability to travel within the region as and when required.

Technical Competency:

• Government and Industry Guidelines and Best Practises.
• Strong working knowledge of Microsoft Office (eg: Project, Visio, etc).
• Background in IT (eg: Network and System) will be advantages.
• Good understanding of project P&L and reporting format.

Education:

• Degree in related discipline preferred but not essential.
• IT Technical Certification focused on Networking, IT Security, Project Management (eg: PMP, ITIL, etc) certification will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The IT Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and infrastructure support.

Technical Competency:

• Technical scope (Back-end) with strong network setup and debugging.
• Windows command line and IIS. SQL skills are a bonus.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The role will be primarily responsible for project management and its delivery as the main focus of his/her duty. He/She will be part of the Delivery Team, to help maintain relationship with existing customers and partners, and to reach out for any upsell/cross selling opportunity during the project phase.

The personnel will also be the liaison with other teams (overseas if necessary) and able to understand all technical aspect of the solution and apply them to support the project delivery with utmost quality.

He/She will also need to pick up documentation task, along with issue support and escalation during the project execution phase.

Responsibilities:

• To study, analyze and crystalized user requirement, to prepare detail functional specifications and related documents by engaging internal stakeholder to meet the project requirements and its timeline.
• To prepare project documentation, conforming to require standards and procedures.
• Work with delivery team to deliver system according to specification as well as tracking all tasks assigned to team in meeting project schedule within allocated resource budget.
• To perform extensive testing, including UX and Interfaces, etc from test strategy, test planning, design use case, execution, and management of test programme and setup.
• To facilitate and support user testing such as problem resolution, tracking, escalation till closure.
• To execute implementation activities, including commissioning, transition plan (eg: Training, OJT, etc) and post support task.

Desired Skills & Experience:

• Excellent communication skill with internal and external stakeholder.
• Solid organizational skills, including attention to detail and multi-tasking skills.
• Honest, Hardworking and Accountability for task allocated.
• Mature thinking Compose and Self-discipline individual.
• Proven working experience in project, especially so in Government Project with at least 1 full cycle of delivery, with value above $1M dollar.
• Ability to travel within the region as and when required.

Technical Competency:

• Government and Industry Guidelines and Best Practises.
• Strong working knowledge of Microsoft Office (eg: Project, Visio, etc).
• Background in IT (eg: Network and System) will be advantages.
• Good understanding of project P&L and reporting format.

Education:

• Degree in related discipline preferred but not essential.
• IT Technical Certification focused on Networking, IT Security, Project Management (eg: PMP, ITIL, etc) certification will be advantages.

*We regret that only shortlisted candidates will be notified.