FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
Key duties & responsibilities:
- Build and sustain client relationships and collaborate with other internal departments (finance, operations, product, HR) where necessary to resolve other client-related matters.
- Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives.
Sourcing:
- Consult with Client during research of venues ensuring client requirements are met in meetings and events specifications.
- Prepare estimated budgets and communicate budgetary information to Client throughout the sourcing process.
- Utilize preferred vendors for quality of service; minimize risk and maximum pricing advantage.
- Negotiate all supplier contracts for the best possible prices and concessions in order to meet client’s expectations.
- Keep abreast of new destination options, well-priced seasonal destination options and “hot date” offerings.
Pre-Planning and Onsite Event:
- Work with Group Travel Consultant as required to book group and event air travel and to ensure accurate air manifests are provided to the Client.
- Determine and arrange detailed program needs (i.e. room set-up, entertainment, décor elements, function times, audio visual, menu selections, on-site/off site events and activities, DMC operations, special events, ground transfers etc.).
- Facilitate the creative direction and fulfillment of program related participant and host communications materials, including, but not limited to save the dates, registration announcements, room gifts, pre-trip and onsite materials, including program signage and participant name badges.
- Negotiate and contract selected hotels, DMCs and vendors on based on client’s final requirements.
- Track and manage hotel and vendor attrition, cancellation and deposit schedules.
- Update budgets as necessary during planning and prepare final budgets – Communicate budgetary information to client throughout the planning and execution of meeting.
- Responsible for program data management/registration process, data integrity and client reporting. Ensure data reconciliation is complete and accurate. Update Client and suppliers as needed.
- Enter and update meeting information in meeting database and calendar – keep database and savings information accurate throughout the planning and execution of the event.
- Provide on-site program assistance; oversee all arranged details of program (i.e. attend pre-con, advance all functions, verify room set-ups, review banquet checks/master bill, registration desk coverage, handle VIP needs, assist in handing out documents, etc.).
- Ensure internal and external reporting requirements are met.
- Review supplier bills for accuracy and ensure timely payment and final billing process.
- Perform post-event reconciliation on assigned events according to process set by Finance and Team Leader.
- Reconcile all final participation data for accurate final attendee report.
- Manage to FCM M&E Standard Operating Procedures and Service Level Agreement metrics.
- Develop and maintain relationships with Clients to ensure repeat and new business.
- Responsible for protecting confidential information of FCM SG - Meetings and Events.
- Work independently in the absence of supervision.
- Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.
We’d love to hear from you if you have...
- Minimum 5-8 years of experience in MICE industry. Experience preferably in TMC will be preferred.
- Strong negotiation and relationship building skills.
- Must have experience in handling corporate MICE Groups.
- Should have a strong network in travel industry (DMCs, vendors, hoteliers, transporters etc.)
- Coordinating and finalizing with vendors to ensure smooth execution of the project.
- Comfortable to travel with senior executives and premium groups.
- Highly sophisticated communication skills with proficiency in written as well as verbal communications.
- Good product knowledge on Destinations and MICE group operations.
- Strong MICE Corporate experience and market relations.
- Should have an ability and experience of successfully delivering in a fast-paced dynamic environment.
- Reasonably travelled and strong destination knowledge.
- A passion for travel and the travel industry.
- Self-motivated, independent with strong interpersonal skills and a hunger for success.
- Multi-task and communicate effectively in a fast-paced environment.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
- Generous remuneration structure and a highly competitive salary
- Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
- Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
- Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
- A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Are you ready to elevate your career in travel management? Apply with FCM today!
FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.
By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.
