Total 34 customer service job vacancies in Singapore

Responsibilities:

• Provide therapy for children presented with behavioural and emotional difficulties due to attachment injury, developmental trauma, losses, adjustment.
• Work with caregivers to equip them with knowledge and skills to support children coping with emotional stress or trauma, and to encourage and support them to provide a safe and nurturing environment for their children.
• Develop and maintain play therapy rooms and materials.
• Document therapy sessions, progress, reviews and provide regular updates.
• Participate in case conferences, family meetings to support caseworkers and the children/parents.
• Participate in individual and group supervisions and attend team/department meetings.

Requirements:

• A recognised Post Graduate qualification in Play Therapy, in addition to a Degree in Social Work, Counselling, Teaching, Early Childhood Care and Education, Psychology, or related field from an accredited institution.
• Registered or eligible for registration with Association of Play Therapy (Singapore) or a recognised professional body.
• Have at least 2 years of play therapy experience working with vulnerable children and families.
• Knowledge of children’s developmental needs and developmental trauma is an advantage.
• Preferably has experience working in the social service sector.
• Good interpersonal and communication skills.
• Good writing skills.
• Able to work one evening a week or weekends occasionally.
• Able to travel to both work locations to conduct play therapy.
• A team player, adaptive, independent and resourceful.

Location: Lengkok Bahru/ Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Conduct risk assessment and safety planning.
• Carry out social investigation, assessment, case formulation, intervention planning.
• Timely preparation of reports and case recordings.
• Implement safety and intervention plans.
• Conduct meetings, sessions, coaching with families, parents/caregivers.
• Develop wraparound services to support high-need families through advocacy, referrals and collaboration.
• Provide emotional support, guidance/brief counselling to selected families/children/young persons.
• Prepared to work two nights a week and weekends occasionally.

Requirements:

• Degree in Social Work or Degree with a Graduate Diploma in Social Work from an accredited institution.
• Preferably has experience working with child protection, mental health or family violence issues.
• Able to work in a fast-pace and stressful environment.
• Has maturity, communication skills and interpersonal skills to work with professionals and families from diverse backgrounds.
• Able to engage and work with children and adolescents.
• Able to develop empathy/ empathic responses, reflective capacity, self-awareness.
• Adaptive with multi-tasking skills and problem-solving skills.
• Personal effectiveness, independence, and good time management.
• Has strong writing skills.
• Team attitude.
• Senior positions will require applicants to have minimally 6 years of experience in child protection related work, supervisory skills/experience, and preferably trained in or have experience in family work, children/adolescent work or counselling.

Location: Redhill/ Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Provide counselling, programme and case management services
• Conduct talks, workshops and training etc

Requirements:

• MUST possess minimum Degree in Social Work
• 3 to 5 years of experience in social work / counseling
• Preferably with specialist skills training in family violence, family and marital therapy
• Good communication & interpersonal skills

Work Location: Woodlands

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Provide therapy for children presented with behavioural and emotional difficulties due to attachment injury, developmental trauma, losses, adjustment.
• Work with caregivers to equip them with knowledge and skills to support children coping with emotional stress or trauma, and to encourage and support them to provide a safe and nurturing environment for their children.
• Develop and maintain play therapy rooms and materials.
• Document therapy sessions, progress, reviews and provide regular updates.
• Participate in case conferences, family meetings to support caseworkers and the children/parents.
• Participate in individual and group supervisions and attend team/department meetings.

Requirements:

• A recognised Post Graduate qualification in Play Therapy, in addition to a Degree in Social Work, Counselling, Teaching, Early Childhood Care and Education, Psychology, or related field from an accredited institution.
• Registered or eligible for registration with Association of Play Therapy (Singapore) or a recognised professional body.
• Have at least 2 years of play therapy experience working with vulnerable children and families.
• Knowledge of children’s developmental needs and developmental trauma is an advantage.
• Preferably has experience working in the social service sector.
• Good interpersonal and communication skills.
• Good writing skills.
• Able to work one evening a week or weekends occasionally.
• Able to travel to both work locations to conduct play therapy.
• A team player, adaptive, independent and resourceful.

Location: Lengkok Bahru/ Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

About Fei Yue Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Job Responsibilities:​

• Office Management Systems:Implement and maintain office management systems and procedures to ensure seamless operations and minimize disruption.
  
• Change Management Programs:Administer change management programmes to support team members in adapting to organizational changes effectively.
  Provide necessary support and resources to facilitate smooth transitions.
  
• Professional Practices:Uphold Professional standards by providing exceptional customer service and handling personal and confidential information with discretion.
  
• Data Management:Collect, update and maintain necessary data in the systems, ensuring accuracy and completeness.
  
• Data Governance:Promote and monitor compliance with ethical and responsible data use principles within the organisation.
  
• Data Quality & Audit Management:Ensure that services and processes adhere to organisational practices and standards through quality assurance and audit management.
  
• Program Delivery and Event Coordination:Deliver programmes and coordinate events, ensuring their successful execution and alignment with organisational objectives.
  
• Administrative Support:Provide administrative support to the division and the centre, assisting with tasks such as scheduling, documentation and correspondence.
  

Job Requirements:​

• Degree Holder​
• At least 2-3 years of working experience​
• Strong organizational, writing, verbal, and interpersonal skills​
• Independent in managing and executing work tasks​
• Meticulous and careful in generating and ensuring accuracy of reports
• Committed team player, able to work collaboratively and effectively with others.
• Service-oriented
• Proactive in looking out for opportunities to improve work processes
• Advanced skills in Excel, Word, PowerPoint
• Tech savvy

Work Location: Yew Tee

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Conduct risk assessment and safety planning.
• Carry out social investigation, assessment, case formulation, intervention planning.
• Timely preparation of reports and case recordings.
• Implement safety and intervention plans.
• Conduct meetings, sessions, coaching with families, parents/caregivers.
• Develop wraparound services to support high-need families through advocacy, referrals and collaboration.
• Provide emotional support, guidance/brief counselling to selected families/children/young persons.
• Prepared to work two nights a week and weekends occasionally.

Requirements:

• Degree in Social Work or Degree with a Graduate Diploma in Social Work from an accredited institution.
• Preferably has experience working with child protection, mental health or family violence issues.
• Able to work in a fast-pace and stressful environment.
• Has maturity, communication skills and interpersonal skills to work with professionals and families from diverse backgrounds.
• Able to engage and work with children and adolescents.
• Able to develop empathy/ empathic responses, reflective capacity, self-awareness.
• Adaptive with multi-tasking skills and problem-solving skills.
• Personal effectiveness, independence, and good time management.
• Has strong writing skills.
• Team attitude.
• Senior positions will require applicants to have minimally 6 years of experience in child protection related work, supervisory skills/experience, and preferably trained in or have experience in family work, children/adolescent work or counselling.

Location: Redhill/ Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Assume a secondary role in case management through providing support to caseworkers. To co-work with caseworkers in relation to clients and their family members through casework towards elimination of risk of child maltreatment.
• To perform liaison work and information gathering with public/community agencies who consult on child protection issues or report on allegations
• To provide public education and outreach to increase awareness of child maltreatment
• To provide logistics and administrative support of programmes (e.g. group work)
• Source and coordinate resources, brokering of services to meet the needs of clients

Requirements:

• Diploma in Social Work/in relevant discipline
• Able to work nights (at least 1-2 nights a week)
• Good communication and interpersonal skills
• Minimum 2 to 3 years of work experience
• Good Team Player

Work Location: Choa Chu Kang/Redhill

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Provide therapy for children presented with behavioural and emotional difficulties due to attachment injury, developmental trauma, losses, adjustment.
• Work with caregivers to equip them with knowledge and skills to support children coping with emotional stress or trauma, and to encourage and support them to provide a safe and nurturing environment for their children.
• Develop and maintain play therapy rooms and materials.
• Document therapy sessions, progress, reviews and provide regular updates.
• Participate in case conferences, family meetings to support caseworkers and the children/parents.
• Participate in individual and group supervisions and attend team/department meetings.

Requirements:

• A recognised Post Graduate qualification in Play Therapy, in addition to a Degree in Social Work, Counselling, Teaching, Early Childhood Care and Education, Psychology, or related field from an accredited institution.
• Registered or eligible for registration with Association of Play Therapy (Singapore) or a recognised professional body.
• Have at least 2 years of play therapy experience working with vulnerable children and families.
• Knowledge of children’s developmental needs and developmental trauma is an advantage.
• Preferably has experience working in the social service sector.
• Good interpersonal and communication skills.
• Good writing skills.
• Able to work one evening a week or weekends occasionally.
• Able to travel to both work locations to conduct play therapy.
• A team player, adaptive, independent and resourceful.

Location: Lengkok Bahru/ Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Ensure efficient and smooth day-to-day function of the centre
• Provide exceptional customer service through answer the phone, greet people in reception and handle general enquires
• Promote compliance to ethical and responsible data use principles by ensure necessary data is collected, updated, and maintained in the systems
• Providing administrative and clerical activities for the centre
• Execute the organisational workplace safety and emergency response exercises and procedures
• Adhere to the organisation’s financial management and procurement processes
• Maintaining strong relationships with partners, vendors and contractors

Requirements:

• ‘A’ Levels/ Diploma holder
• At least 2 years of related administrative experience
• Service-oriented
• Outstanding communication (verbal and written) and interpersonal abilities
• Pleasant disposition and able to work with others
• Proficient in the use of Microsoft applications (Office 365) and IT systems
• Possesses problem solving skills
• Independent in managing and executing work tasks
• Positive professional attitude, has initiative and is innovative
• Organized and resourceful

Work Location: Champions Way

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.