Job Description
• Overseeing the day-to-day operations and sales of a designated outlet.
• Lead, manage and motivate a team of customer service, consultants and therapists to achieve their goals. Evaluate staff performance, provide feedback and coaching
• Ensure a high level of service standards and quality to achieve positive customer experiences consistently
• Identify, recommend and promote appropriate treatments and products via face-to-face consultation with customers
• Build and establish long-term business relationships with customers
• Handle customers' feedback and complaints and provide service recovery where necessary
Job Requirements
• Minimum 3 years of experience in a supervisory or managerial level role preferably from the beauty or wellness industry
• Able to lead and mentor a team, result-driven and service-oriented
• Willing to work retail hours
• Excellent communication, presentation, and interpersonal skills
• Bilingual, able to speak in Mandarin to handle queries and feedback from Chinese-speaking customers is preferred
• Required Skills: strong leadership, team management, sales and operations, face-to-face consultation, customer service
