Total 1 purchasing lead job vacancies in Singapore

Experienced Amazon Connect Tech Lead focused on Contact Center services.

The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.

Key Responsibilities

• Lead technical implementation of Amazon Connect contact center solutions, including IVR flows, contact flows, and integration with Amazon services
• Design and develop custom solutions using AWS Lambda, Amazon Lex, and other AWS services
• Configure and maintain contact center routing strategies, queue management, and reporting
• Integrate Amazon Connect with external systems including CRM platforms and third-party APIs
• Implement security controls and ensure compliance with data protection requirements
• Provide technical guidance and mentorship to junior team members
• Create technical documentation and standard operating procedures

Required Qualifications

• 4-7 years of experience implementing contact center solutions
• Strong hands-on experience with Amazon Connect and related AWS services
• Proven track record of successful contact center implementations
• Experience with contact flow design and IVR development
• Proficiency in at least one programming language (Python, Node.js, or Java)
• AWS Certification (Solutions Architect Associate or higher)
• Experience with RESTful APIs and web services integration
• Strong understanding of telephony concepts and contact center metrics

Skills & Competencies

• Strong problem-solving and analytical capabilities
• Excellent communication and documentation skills
• Ability to work effectively with cross-functional teams
• Customer-focused mindset with attention to detail
• Experience managing multiple priorities in a fast-paced environment