Provide level 1 & 2 technical support for desktops, laptops, tablets, mobile devices, peripherals and other supported computer software and ha..
Provide level 1 & 2 technical support for desktops, laptops, tablets, mobile devices, peripherals and other supported computer software and hardware related devices on day-to-day operations.
Act as SME for Apple devices (e.g. iPhones, iPads, MacBooks), iOS and MAC OS 10.13 or higher.
Must have at least one of the following certification: - Apple Certified Macintosh Technician (ACMT) - Apple Certified Support Professional - Apple Certified Trainer
Proficient in video content editing skills is highly desired.
Strong skills and knowledge in troubleshooting Windows 10, MS Office 365, OneDrive, MS Teams, and Zoom.
Manage incidents, requests, knowledge base and IT assets through Service-Now ticketing system.
With a very strong desire to learn, embrace and appreciate a wide range of innovative and new technologies.
Participate in preparing and supporting classes in running in-house, web-based or VR simulations.
Participate in meetings to talk about the team’s challenges, process improvement and maintaining service delivery within the defined SLA.
Support video conference meetings, classes, talks, webinars and various events in the campus.
Create & manage technical system procedure documentation and ensure it is updated and current.
Provide technical advice and recommendations to the members of the staff, faculty and students for their various IT computing needs.
Maintain excellent customer service by communicating effectively, efficiently and in an appropriate manner with technical and non-technical colleagues at all levels
