Total 2 job vacancies by Glory Global Solutions (singapore) Pte. Ltd.

MAIN RESPONSIBILITIES

• Support the Asia Pacific sales team in requirement gathering, planning and execution of marketing activities
• Steer at least one long term project
• Develop suitable marketing content for Asia Pacific based on local requirements and within the company brand guidelines
• Assist in planning of strategic marketing projects for the Asia Pacific region
• Implement cross region programmes such as new product introduction activity, sales enablement, sales tech adoption, employee advocacy etc
• Organize and oversee advertising/communication campaigns (social media, google search etc.), exhibitions and promotional events across the region
• Facilitate information sharing between regional sales teams including competitive intelligence, new business ideas, customer success stories etc
• Coordinate the Public Relations and communications efforts as required for the Asia Pacific region
• Monitor, analyse and propose ways to optimise marketing campaigns
• Prepare reports of marketing KPIs and ensure these are tracked on a monthly basis to provide management with meaningful data

REQUIRED EDUCATION AND QUALIFICATIONS

• Bachelor’s degree in marketing, business, or arts
• Excellent written and verbal communication skills
• Min 6 - 8 years related experience
• Familiarity with social media and web analytics
• Strong analytical and organisational skills
• Creativity and commercial awareness
• Japanese language ability will be advantageous to communicate with HQ marketing team in Japan

Responsibilities

• Ensure Glory meets all contracted obligations, response times, repair times, Preventive Maintenance, minimise repeat call
• Get involved with day to day Repair activities when the workload suggests an SLA breach
• Support both domestics and regional customers’ repairs

Qualifications:

• Recognised technical qualification

Experience:

• Minimum 3 years’ experience in a technical support role handling complex technical issues
• Customer facing experience

Skills and Attributes:

• Excellent communication (written and verbal) and interpersonal skills
• Ability to work independently and set priorities to meet customer and organisational expectations
• Proven problem solving and analytical skills
• Excellent organisational skills
• Strong customer service orientation
• Ability to handle high-pressure situations
• Self-motivated with the ability to meet deadlines
• Commercial awareness
• Ability to engage and motivate team members