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job vacancies by Grace Global Investments Pte. Ltd.
https://jobstore.com.sg/trace/6589138
Grace Global Investments Pte. Ltd.
Reception Manager
Full-time
Full-time
Manager
Singapore, Singapore
Customer Service
1 day ago
Job Description Working as part of the Hotel Asset Management team to facilitate the Front Office Operations of a Hotel Matrix Reporting to the A..
Job Description
Working as part of the Hotel Asset Management team to facilitate the Front Office Operations of a Hotel
Matrix Reporting to the Asset Manager and Hotel Operations - Front Office Manager.
Oversee the daily operations of the front office team, including check-in/checkout, guest services, and staff scheduling.
Coordinate emergency response efforts, including fire drills and guest evacuations.
Facilitate seamless communication between departments to ensure efficient operations.
Conduct regular inspections of hotel facilities to maintain high standards of cleanliness and guest satisfaction.
Ensure smooth transitions between shifts through detailed handover reports.
Oversee the nightly audit process to verify financial transactions and prepare daily reports.
Build strong relationships with guests, providing exceptional hospitality and personalized service.
Handle guest complaints and inquiries promptly and professionally, seeking solutions to exceed expectations.
Implement strategies to maximize revenue, such as upselling and room inventory control.
Provide coaching and guidance to improve staff work performance
Manage emergency situations
Record and report all unusual events to the Management
Other ad-hoc duties and responsibilities as and when assigned
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