Total 2 job vacancies by Gsk Electronics Pte Ltd

Job Summary

Take full responsibility for Sales and Business Development on Key Accounts within an assigned area to meet sales target.

Job Duties and Responsibilities

• Maintaining and strengthening relationships with key account customers.
• New business and new customer development.
• Managing, interpreting, and coordinating key account customer requirements accurately.
• Be responsible for sales result, including sales revenue, A/R, customer satisfaction etc.
• Draft the strategy for key account sales and service.
• Develop and strengthen the relationship with key account customers.
• Organize sales and service activities aimed at key account customers.
• Prepare integrated sales proposals and quotations globally for multinational customers.
• Build up good and long-term relationships with focused accounts.
• Prepare and conduct product presentations, product demonstrations and participate in marketing and promotional activities.
• Take full responsibility for incorporating customer suggestions for improving current products and services, as well as for considering ideas for new products and services.
• Participate in improving customer satisfaction and cultivate a competitive mindset by identifying and communicating to management the needs and requirements of customers and competitor activities.
• Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.
• Work as a team with other colleagues in other divisions, departments, and inter-branch offices.
• Participate and take on additional assignments and projects as required.
• Work closely with regional managers to develop and record applications.
• Compile reports on account progress, goals, and plans for business forecasts.
• Research market demand and competition information.

Requirements

• Bachelor's degree in Engineering (Electrical Engineering) or a related field.
• 5-7 years of work experience as a Sales Engineer/Representative in the sales of electronics components or related industries.

Preferred Skills and Abilities

• Creative, Enthusiastic, hands-on self-starter.
• Proficiency in English.
• Strong Proficiency in MS Office Applications (Word, Excel, PowerPoint)
• Preferably with valid driving license.
• Good Attendance and Self-Motivation.
• Strong negotiation and presentation skills
• Excellent customer service and service-oriented mindset

Job Duties and Responsibilities

• To handle incoming RFQs received from customers and to review each RFQ carefully to understand the customer's requirements, specifications, quantities, and delivery timelines.
• Provide strong support and work closely with Sales team to execute sales activities through timely follow-up on leads, inquiries, customer requests, any additional information needed to prepare the quotation and to update into system with relevant information sourced, such as pricing details, availability of products, and special terms or conditions.
• Collaborate with the Sales & Customer Service team to ensure alignment on pricing, availability of products, technical specifications, lead time, etc. and to maintain good business contact with Suppliers.
• Prepare detailed and accurate quotations based on the customer's RFQ, including pricing, terms of sale, delivery schedules, and any special terms applicable to the customers.
• Ensure that quotations are submitted to the customer timely and accurate responses to customer RFQs and facilitating the conversion of quotations into sales orders.
• May assist the sales team in negotiating prices with customers, addressing any pricing concerns or discrepancies, and seeking approval from Sales-in-charge / Management for any deviations from standard pricing policies.
• To follow up with customers after submitting quotations. Maintain regular follow-up and communicate with customers throughout the quotation process, providing updates on the status of their RFQ, addressing any questions or concerns they may have, and ensuring a high level of customer satisfaction.
• Maintain accurate records of all RFQs received, quotations prepared, and sales orders generated, including documentation of any special terms or conditions agreed upon with customers.
• Provide general administrative support to the sales team, including preparing sales presentations, managing customer’s email enquiries etc.
• Continuously seek opportunities to improve sales support operations by streamlining and enhancing the RFQ handling process.
• Handle tasks assigned by the Sales Team/Management from time to time

Education and Experience Requirements

• Min. Diploma or equivalent
• Experience in Sales Support or Customer Service support job functions, strongly preferred in a similar field (Electronics Industry)
• 2-3 years of experience in a Sales support role or other customer-focused environment
• Ability to work independently , responsible and as a good team player
• Excellent interpersonal and communication skills
• Proficient in MS office applications (Word, Excel ,Power-point)
• Strong customer service orientation