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• Responsible in the consolidation of management books P&L (Revenue, COGS, OPEX, Headcount)  across Asia-Pacific, Middle East and Africa region
• Provides support in the annual budgeting, long-range planning and forecasting process
• Tracks and analyzes key performance metrics to monitor business performance against targets and identify areas for improvement.
• Collaborates closely with the various department heads and share financial insights on the revenue and OPEX performance control, financial modelling, contract renewals and areas for improvement.
• Prepares the weekly, quarterly revenue forecast, revenue reconciliation and latest OPEX estimates.
• Performs variance analysis and continuously drive forecast accuracy improvements.
• Prepares the monthly financial deck for management reporting and leadership updates to both corporate and internal stakeholders.
• Uploads the budget, forecast numbers and headcount into Hyperion.
• Evaluates the pricing strategy and impact of new contracts and sales promotion.
• Involves in the Hyperion customisation and UAT testing.
• Participates in other projects, such as new business streams as required.
• Supports other ad hoc analysis as needed.

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

Essential Duties and Responsibilities

• Lead development, implementation and execution of external strategies and messaging to communicate the Guardant Health story, building a positive reputation with key external stakeholders including investors.
• Collaborate with and advise senior leaders and functional groups including Investor Relations, Marketing, Clinical Development, Tech Development, Legal and Regulatory to ensure external corporate messaging is consistent and supports Guardant Health’s mission.
• Support development of messaging across Guardant Health product portfolio. Champion Guardant Health’s values internally and partner with the People Team to develop strategies & messaging that generates excitement for potential job candidates and current employees.
• Serve as a media spokesperson; build and maintain relationships with key reporters.
• Maintain expert knowledge of the competitive, scientific, technical, regulatory, and reimbursement landscape.
• Manage high-profile communication issues and crises.

Corporate Communications

• Develop and manage integrated strategic external and internal corporate communication programs and content that support company business goals by achieving appropriate positioning opportunities for Guardant Health, its products and programs, and supporting its desired image among key internal and external audiences.
• Lead the development and distribution of written and oral communication in order to deliver the company story to a wide variety of internal and external stakeholders.
• Drive relationship-building and engagement with media/influencers to generate frequent, positive coverage.
• Become a subject matter expert and passionate storyteller about Guardant Health and its mission.
• Plan the Editorial Calendar and report results of our media engagement.
• Support senior leaders with speaking engagements.
• Handle highly sensitive, confidential corporate communications, initiatives and projects and advise senior management on associated communication strategies and issues. Lead and manage communication strategy and execution during crises.
• Collaborate with finance, marketing, medical affairs, clinical development and regulatory to identify key messages and ensure accurate information is reflected in external corporate communications.
• Work closely with Marketing to develop programs that support and complement product marketing campaigns.
• Advance Guardant Health policy positions and messaging to ensure IR and PR communications vendors are positioned to engage stakeholders.
• Performs all other related duties as required.

Government Affairs

• Government Affairs internal and external engagement in relevant policy areas
• Drive development and execution of state and federal government affairs strategies designed to support Guardant Health’s core business strategies for current and future divisions.
• Monitor and anticipate state and federal legislative developments affecting Guardant Health and help strategically position the company to effectively engage.
• Build and maintain effective relationships with key country government officials in AMEA (ex-Japan).
• Identify and implement appropriate strategies with third-parties and coalitions to advocate for Guardant Health’s legislative positions
• Represent Guardant Health with key trade associations.
• Manage Guardant Health external consultants in AMEA (ex-Japan).
• Build and maintain relationships with internal partners, including Commercial, Medical Affairs, Market Access, Corporate Communications, and Patient Advocacy to execute our public policy strategies and achieve business goals
• Increase management and business unit understanding of and participation in the federal policymaking process. Collaborate with business units on critical issues, utilizing executives and internal experts to advance Guardant Health positions.