Job Overview
We are seeking a friendly and proactive Retail Store Assistant to join our furniture store team. The ideal candidate will assist customers in selecting furniture, ensure the store is well-maintained, and contribute to a positive shopping experience. This role requires excellent customer service skills, an eye for detail, and the ability to multitask in a fast-paced retail environment.
Key Responsibilities
- Customer Service: Welcome and assist customers with inquiries, furniture selection, and purchases.
Provide product information, including materials, dimensions, and care instructions.
Handle customer concerns or complaints professionally and escalate issues when necessary.
- Sales Support: Promote and upsell products to meet sales targets.
Process sales transactions accurately using the point-of-sale system.
Maintain knowledge of current promotions, discounts, and store policies.
- Store Maintenance: Ensure the store is clean, organized, and visually appealing.
Arrange and replenish furniture displays and inventory as needed.
Monitor stock levels and report low inventory to the store manager.
- Administrative Tasks: Assist with inventory counts and restocking.
Handle online or phone inquiries regarding products and delivery.
Support the team in organizing events or seasonal promotions.
- Delivery Coordination: Coordinate delivery schedules with customers and logistics teams.
Verify customer information and ensure accurate delivery details.
