Senior Guest Relations Officer
Full-time
Senior Executive
6 months ago
Job Description
Review arrival/departure guest lists
Attend to special guests (e.g. VIPs) and answer their inquiries
Provide information about ..
Job Description
- Review arrival/departure guest lists
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with guests
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservation, booking of tickets, etc)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Taking and checking reservations
- Replying emails regarding reservations
Job Requirement
- 1 year experience needed.
- Require to be customer service oritented indviduals.
- Able to work shifts and weekends.
- At least N Level certificate
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