IT Onsite Support Engineer
6 months ago
You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.
As IT Suppor..
You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.
As IT Support Engineer, you will be providing onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.
This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:
- Operations & Technical Support (including B/F, Printers etc.)
- Tech bar / IT Solution Centre
- Audio/Video Support
- Digital Lockers & Vending Machines
- Stock Management / Asset Management
- Shipping, Disposal & Data Wiping Support Services
- IMACs and Break-fix
- VIP Support
- IT Supply Chain
You already have:
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office and Lotus Notes
- Good working knowledge of Windows 10/11 and related software and applications
- Good experience in End User device hardware and software troubleshooting
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Good Experience in Data Backup Techniques
- Familiarity with virtual , MDM and VPN environments
- Familiarity with Microsoft SCCM would be advantageous
- CompTIA A+, MCP/MCSE are desirable certifications
- DELL Certification desirable
- Knowledge of ITIL and experience of working within an ITIL environment would be beneficial
- Exceptional customer facing skills
- Able to communicate clearly and effectively with end users
- Logical and analytical approach to work
- Accurate record keeping
- Able to work unsupervised
- Good timekeeper
- Intense focus on quality work
- Productive and Efficient
What we offer:
- A secure job in an exponentially growing international company
- Opportunity to learn and grow your technical skills in global companies
- Strong team spirit and a great working atmosphere in a friendly team
- Direct and open communication
- Very good opportunities for professional and personal further development thanks to our human resources development program.
- Mentoring program to get you started with the support of an experienced colleague
- Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
- Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
- Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.
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