Total 2 technical support job vacancies in Singapore

Job Responsibilities:

• Provide technical expertise support to customers and internal team members
• Responsible on in-house application, customer application and development support
• Involves providing direct technical support to customers at their location.
• Conduct training sessions for customers / internal employees on how to use and maintain the products or services the company provides.
• Provide support to the engineering and quality assurance teams within the organization

Job Requirement:

• Bachelor’s Degree in Material/Mechanical Engineering or equivalent practical experience, Master’s degree will have an advantage
• At least 5 years of experiences in Semiconductor
• Good knowledge of wire bonding operations and concept
• Wire bonding hands-on experience is needed
• Possesses with good presentation skill, DOE skills are essential
• Minimum supervision and should have good communication skill with customers
• Willing to travel to oversea for customer on-site support

Job Responsibilities:

• Responsible for technical support in Ceramic Substrate, Bonding Wire & Solder paste product (for SMT & SiP module) for APAC customers focusing on customers in Vietnam.
• This includes technical training and managing technical issues for customer projects.
• Acts as a Project Leader for customer-specific projects & solutions
• Support product marketing and R&D in specifying, characterizing and launching of new product
• Support complaint resolution process at customer site by communication of 8D reports
• Provide technical support for customers in a pre-sales through post-sales phase
• Collaborate with Sales account managers in new business development
• Support customers in Ceramic Substrate Quality issues management (for power module), Wire Bonding & SMT Process optimization for SiP and Semiconductor products
• Data collection, analysis and propose solutions and improvements for enhancing robustness of Heraeus Ceramic Substrate, Wire Bond and SMT processes
• Provide technical consultation and guidance to customers on the application of Heraeus Ceramic Substrate, bonding wires and solder pastes for customers’ product
• Provide on-site customer support for problem solving and analysis
• Frequency of travelling : 70%

Job Requirement :

• Bachelor’s Degree in Material/Mechanical Engineering or equivalent practical experience, Master’s degree will have an advantage
• At least 5 years of experience in power module assembly, wire bonding process and/or Solder paste/SMT process. Experience in power module or SiP package is preferred
• Strong skill sets in Technical Problem Solving, Design of Experiments (DOE) and knowledge on use of software like Minitab or JMP
• Good communication and presentation skill and able to converse in English