Job Overview
Ensure that routine maintenance is performed in order for the Hotels equipment to be operated with maximum efficiency to achieve customer and guest satisfaction.
At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:
- Be you – by being natural, professional and personable in the way you are with people
- Get ready – by taking notice and using your knowledge so that you are prepared for anything
- Show you care – by being thoughtful in the way you welcome and connect with guests
- Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
- Inform superior of the status of repairs and pending costs and indicate when it would be reasonable to consider replacement
- Record daily service work, including maintaining individual replacement costs along with time/task labour hours cost
PEOPLE:
- Perform all routine preventative maintenance and curative maintenance
- Order and monitor fuels, lubricants and repair parts
- Maintain clean and tidy plant rooms
- Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department
- Attend to all types of repair and maintenance work in the Hotel premises, including any new additions / extensions to the Hotel or any other properties maintained by the Hotel
- Assist with the implementation of the hotel’s preventative maintenance system and repair log system
- Participate in instructing colleagues on the proper operation, safety procedures and cleaning of all equipment
- Conduct and/or participate in staff meeting regarding proper operating and maintenance practices of equipment
GUEST EXPERIENCE:
- Repair and maintain guest room facilities, light facilities, furniture and equipment
- Prioritize work in line with guest requests and management
RESPONSIBLE BUSINESS:
- Perform all routine preventative maintenance and curative maintenance
- Order and monitor fuels, lubricants and repair parts
- Maintain clean and tidy plant rooms
- Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department
- Attend to all types of repair and maintenance work in the Hotel premises, including any new additions/ extensions to the Hotel or any other properties maintained by the Hotel
- Perform any other ad-hoc duties as assigned by Chief Engineer or Asst. Engineer.
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
ACCOUNTABILITY
You are responsible for ensuring that routine maintenance is performed in order for the Hotels equipment to be operated with maximum efficiency to achieve customer and guest satisfaction. This is done under the general direction of the Assistant Chief Engineer/ Shift Leader, and within the limits of established InterContinental Hotels & Resorts and hotel’s policies and procedures. You will also help to promote a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.
QUALIFICATIONS AND REQUIREMENTS
Minimum 2 to 3 years of relevant experience with related NTC certificates. Able to speak and write English with fairly good interpersonal and communication skills. Independent worker as well as a good team player.
