Customer Service Coordinator
8 hours ago
HLS Group is a well-established logistics and freight forwarding company experiencing steady growth. Singaproe branch opens in Mar, 2023. With a stron..
HLS Group is a well-established logistics and freight forwarding company experiencing steady growth. Singaproe branch opens in Mar, 2023. With a strong focus on customer satisfaction and operational excellence, we are expanding our team to better serve our growing client base.
Role Overview:
We are looking for a proactive and customer-focused Customer Service Coordinator to join our team. The successful candidate will act as the key point of contact for clients, ensuring exceptional service and efficient resolution of their needs.
Job duties:
- Liaise with customers, carriers, vendors, overseas agents to ensure smooth shipment
- Provide full customer service support (handles enquiries, complaints) to customer, oversea agents
- Ensure customer’s orders are processed in a timely and accurately manner
- Liaise and update customer closely to resolve customer orders or shipments related issues
- Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
- Prepare payment requests, ensure all billings are done timely and accurately with all necessary supporting documents
- Adhere to SOP and work instructions
- Adhoc tasks per request
Job Requirement:
- Preferably diploma in Logistics or business admin
- Customer service orientated and team player
- At least 3 years of working experience in the related field within Freight Forwarding industry is required for this position.
- Strong in outlook, Microsoft Office Word, Excel
- Good commercial sense and cost management.
- Ability to work in a fast paced environment and cope with pressure.
- Accountable for complete operational needs, good working attitude, positive mindset and able to adapt to dynamic market changes
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