Total 10 job vacancies by Hotel Royal Limited

JOB RESPONSIBILITIES

• Manage and make amendment to reservations or cancellation of reservations.
• Receive email and faxes, etc. and input the booking information into the HMS system.
• Check and verify reservations for the day’s arrivals before putting up the expected arrival list.
• Answer any enquiries pertaining to room reservations and other facilities of the hotel.
• Coordinate with Front Desk on all last-minute arrivals, especially VIP guests to enable prompt follow up.
• File all correspondences in filing cabinets according to the month and date order.
• Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

• Possess at least a GCE ‘N’ / ‘O’ Level or equivalent
• At least 1 year of experience in related field
• Fresh Grade is welcome
• Fluent in spoken and written English to handle email/guest
• Proficient in Microsoft Office and Hotel systems
• Strong ability to work independently as well as a team player
• Good communication and interpersonal skills
• Work well under pressure
• May be required to work nights, weekends and public holidays

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefit

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices

JOB SCOPE

The role of the Security Officer is to maintain the safety and security levels of all our guests, customers, employees, tenants and service vendors.

JOB RESPONSIBILITIES

1. Conduct random checks on goods and staff entering/leaving the hotel premises.

2. Perform CCTV surveillance and hotel patrolling duties, reports suspicious and or any unusual activities to the Supervisor.

3. Perform traffic enforcement patrols at hotel's driveway and carpark when necessary.

4. Ensure safekeeping of all lost and found items and record down in the Occurrence Book.

5. To be well versed with the fire alarm panel and the follow-up procedures.

JOB REQUIREMENTS

1. GCE O Level or N Level equivalents.

2. Minimum one (1) year's of related experience at the Senior level.

3. Able to carry out heavy physical tasks.

4. Possess valid PLRD licence and Recognised Terrorist Threat Certificate.

5. Permanent part-time position, able to work Thursday - Sunday or Friday - Sunday, 10am - 6pm and/or 2pm - 10pm

JOB SCOPE

The role of the Room Attendant is to ensure that the rooms are well cleaned and tidy ready to sell to the guests.

JOB RESPONSIBILITIES

• Check and stock up all the necessary linens and supplies required for the day.
• To check all room status is the same as on the Room Attendant daily report. To report any discrepancy found to the Supervisor immediately.
• Responsible for cleaning a minimum of fifteen (15) rooms daily.
• eplenish all amenities according to the Operational Standards.
• 5. Perform rotation cleaning duties (thorough cleaning, shampoo carpet cleaning etc) as required.
• Responsible for the cleanliness, maintenance of her/his work area and ensure security of guestrooms and privacy of guests.
• Check and report faulity items that needed repair to the Floor Supervisors/Housekeeping office while in the process of cleaning the guestrooms.
• Check Room Safe and set dials for check-out and vacant clean rooms.
• Report and hand in any Lost and Found items to the Floor Supervisors/Housekeeping office.
• Check and record the number of soiled linen correctly and enter it in the Linen Changing list before exchange for clean linens at the Linen Room.

JOB REQUIREMENTS

• Minimum secondary education or equivalent.
• At least 1 year of experience in housekeeping or related field.
• Able to understand the communicate in simple English to communicate with guests and in work.
• Knowledge in use of vacuum clearner and proper chemicals handling.
• Functional knowledge in room cleaning.
• Hardworking team player with pleasant personality.

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices

JOB SCOPE

As a Food and Beverage Waiter/Waitress you are responsible to deliver friendly and courteous services to every hotel guests and customers.

JOB DESCRIPTION

• Greet all incoming hotel guests and customers who patronize the Coffee House.
• Responsible for the cleaniness and hygiene of the outlet and ensure that all guests are comfortable having their meals in the Coffee House.
• Assist in the setting up of function rooms for any events of the day.
• Set up the table with the appropriate eatery utensils to be utilised by the customers.
• Assist in the taking of Room Service orders as and when the guests made an order.
• Carry out the necessary preparation set up of morning breakfast buffet for the hotel guests.

JOB REQUIREMENTS

• Possess a Certificate in Food & Beverage operations.
• Possess a Food Hygiene Certificate from Singapore Training Institute.
• Possess at least one (1) year of experiences in related field.
• Able to work in a 6 working days environment including Saturdays, Sundays and Public Holidays.
• Able to speak English to communicate with the guests.
• Able to speak mandarin is an advantage to communicate with the guests from China and Taiwan.

JOB SCOPE

Bellhop will be responsible to greet the guests upon their arrival at the Hotel, offering assistance to carry the luggage's and directing them to the reception counter for check-in.

JOB DESCRIPTION

• Open vehicle doors for incoming and outgoing guests/patrons.
• Count number of pieces of luggage received and confirm with the guests to ensure that no luggage is missing.
• See that the Front driveway is clear at all times.
• Accompany the guests to the assigned rooms and explain all facilities in the room.
• Inform and sell all other hotel facilities to guests.
• Upon check-out, carry the luggages down to the Lobby and direct the guests to the Front Office Cashiers.
• Deliver messages, parcels, faxes etc to the guest rooms.
• Help to keep the Lobby area clean at all times.
• Run errands, and carry luggages for room change.
• Lead and show guests to the location where they requested to go to.
• Keep all luggages for safe keeping in an orderly manner and enter in the luggage storage control sheet for the luggage room. To report to Superior any damage of the luggage.
• Use security netting to secure large number of luggages for storage upon request.
• Hand any lost articles left in the Lobby to the Superior.
• Be careful not to damage the lift walls or corridor walls when using the trolley.
• Maintain the conditions of the equipment, e.g. polishing
• Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

• Possess at least a GCE ‘N’ Level/Lower Secondary or equivalent
• At least 1 year of experience in related field
• Able to communicate in English to handle guests and in work.
• Able to lift heavy and large items, e.g. handle luggages for guests.
• Positive working attitude and customer-centric
• Able to work independently and as well as in a team
• Able to work on three (3) rotating shifts jobs.
• Able to work 6 days work week including Saturdays, Sundays and Public Holidays.
• Able to commence employment within short notice period.

JOB DESCRIPTION

1. Verify and reconcile daily transactions from all revenue-generating departments, including rooms, food and beverage and banquet.
2. Review and verify Night Auditors logbook, daily revenue report and daily Food & Beverage report with supporting vouchers and trial balance.
3. Review and reconcile the guest ledger, city ledger and credit card to the Accounts Receivable.
4. Review the interface between Point of Sale (POS) systems, Hotel Management Systems (HMS) and NetSuites, ensuring that revenue data flows accurately and seamlessly between the systems.
5. Review of daily no show and cancellation report and ensure that no show and cancellation revenue have been properly accounted for.
6. Examine daily reports for paid outs, rebates, adjustments, house use, and complimentary rooms to ensure that each transaction is supported by relevant documentation and approved by the appropriate authorised personnel.
7. Review daily Food & Beverage void and discount reports to ensure all entries are accurately documented and supported by appropriate justification.
8. Audit the daily cash summary and update General Cashier's report.
9. Review overages and shortages of Cashiers and take appropriate action and review Front Office foreign exchange rates as and when required.
10. Conduct float counting of all house fund holders on a weekly basis and prepare a monthly float count summary.
11. Responsible for conducting monthly surprise cash count at Front Office and F&B outlets.
12. Ensure the foreign currency exchange rates are updated regularly and to check on the accuracy of such rates.

JOB REQUIREMENTS

1. Qualified accountant (CA/CPA/ACCA) or other professional accounting accreditation.
2. Minimum of 3 years experiences in Hospitality/relevant field.
3. Well-developed communication skills to interact with broad ranges of audiences.
4. A big picture thinker who is detail-oriented.

JOB RESPONSIBILITIES

• Responsible for preparing all sauces and all mise en place for daily usage.
• Responsible for raising Requisition Forms to order stock and supplies for Chef and Sous Chef to approve.
• Prepare daily buffet breakfast for groups and Ala Carte, according to recipes.
• Responsible for proper handling on kitchen cleanliness, maintenance of working areas, equipment, freezers and chillers.
• Responsible for cutting meat and vegetables for daily usage.
• Ensure that there are adequate stock of food for day to day operation and to inform Chef/Sous Chef on low par stock.
• Keep all store rooms and kitchen areas in a clean, tidy and hygienic manner, including cold room and refrigerators in accordance to Ministry of Environment rules and regulations.
• Ensure that all utensils, crockery and cutlery are both washed, cleaned and stored in a clean and convenient place.
• Ensure portioned control of all meat items and no pilferage.
• Keep all unauthorized persons away from the Kitchen at all times.
• Report all incidents and accidents to the Chef/Sous Chef.
• Attend to all meetings and training as organized by the Chef and Sous Chef.
• Perform other duties as and when assigned by the Management.

EDUCATION & WORK EXPERIENCE

• Possess at least a GCE ‘N’ Levels or equivalent
• At least 2 years of experience in hospitality industry
• Specialized in western and local cuisines with good organizing and coordinating skills
• Work well under pressure
• Able to work on rotating shift, including weekends and public holidays

Job Description

1. Ensure that all glassware, crockeries, cutleries are cleaned properly.
2. Responsible for dry mopping the whole Kitchen daily.
3. Wash the Kitchen and fridges twice a week.
4. Clean all Kitchen walls daily.
5. Report to Chef on breakdown of dishwashing machine or whenever there is a low par of chemicals that requires top-up of chemical detergent.
6. Ensure that all plates, cutleries and glassware are rinsed clean before placing them into the dishwashing machine for cleaning.

Job Requirements

1. Possess a good working attitude
2. Team player
3. Work well under pressure
4. Able to work on rotating shift, including weekends and public holidays

JOB SCOPE

The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

JOB RESPONSIBILITIES

1. Supervise the Guest Service Agent, Communications Officers, Cashiers and Bellman to ensure smooth running of the Front Desk.

2. Provide excellent guest services to all guests making their enquiries at the Front Office counters.

3. Escort VIP guests to their rooms and show them the amenities within the rooms.

4. Ensure that the availability of rooms are closely monitored to make the needs of the operations.

5. Assists all guests in their checking in and checking out registration and make them feel comfortable at all times.

6. Provide concierge services to the guests during their stay with the Hotel.

JOB REQUIREMENTS

1. Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any

local training institutions.

2. Possess at least 2-3 years of experience in the same capacity in the Hotel industry.

3. Excellent customer service skills in handling large group check in and check out services.

JOB SCOPE

Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.

JOB RESPONSIBILITIES

1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.

2. Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer.

3. Escort guests to their allocated guest rooms and show them the amenities in the room.

4. Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded.

5. Assist in the billing of guests invoices.

6. Ensure that Bell hops and Doorman are available to attend to transfer the luagages of the guests from their hotel rooms to the Front Desk Counter to carry out their check out registration.

7. Perform other ad-hoc duty as assigned by HOD.

JOB REQUIREMENTS

1. Possess a Certificate in Hotel Accommodation from SHATEC or any private training institute.

2. At least two (2) years of relevant working experiences in the hospitality industry.

3. Customer oriented and with good working attitude.

4. Able to work independently and as well as a team.