Total 2 help desk specialist job vacancies in Singapore

Responsibilities:

Product

• Regular monitoring of the product mix to identify sales trends. Highlight sales opportunities for business growth and identify any gaps
• In-depth analysis of sales from different Distribution channels (Tied Agency, Banks, FAs, Brokers, Digital, etc)
• Analysis of LIA Statistics to identify industry trends and movement of competitors
• Conduct customer profile analysis of current products to enhance sales proposition & positioning
• Monitoring of Key Product KPI and highlight concerns/ issues
• Work closely with the Product Proposition Specialists to identify key top districts to engage and area of focus to bridge any sales gap
• Analysis of product mix by districts to influence sales behavior of producers to achieve the right business mix.

Vitality

• Regular monitoring to support users on their daily decisions on Vitality operations, strategic planning and specific business performance
• Identify and analyse Vitality data points to provide meaningful insights and findings that would improve business decision on product refinement, improvement of benefits & features, allow better projection when designing sales and members campaigns to drive business performance
• Work with key business owners & stakeholders to identify any business opportunities or issues that require insights and the data requirement that would help in their daily work decisions

Data Management

• Constant review of operational process and provide enhancements to eliminate redundancy and improve efficiency
• Participate in the Group Operations Critical Data Element initiative for proper data governance
• Ensure data integrity in all data related process and outcome

Requirements:

• Minimum 5 years experience in Data Analytics field
• Experience in programming languages such as SQL or equivalent
• Proficient in data analytics and visualization tools such as Alteryx, Databricks, Tableau or equivalent
• Ability to process large datasets and complete projects in an accurate and timely manner

Responsible for managing wellness activities and supporting campaigns for corporate Vitality accounts acquired from various distribution channels. To des, an award-winning health and wellness programme to effectively engage and support companies and its employees to uplift workplace health and wellness. He/She should have experience in account servicing, business development, events management and be able to work and interact well with people across levels.

Responsibilities:

• Work with various internal divisions and external vendors to plan and execute events for companies on Corporate AIA Vitality, which includes but not limited to arranging site recce and logistic planning for health screening events, onsite physical wellness day activities, webinars and tracking of exclusive engagement campaigns to drive employee’s usage of AIA Vitality programme.
• Support the execution of annual Corporate Challenge event by working with the appointed activation agency and vendors to track companies registration, participation rate, review of marketing collaterals and other duties as may be assigned.
• Develop corporate wellness collaterals, such as eDMs, flyers and posters to promote the events and drive participation.
• AIA Vitality merchandise sourcing and inventory management.

Requirements:

• Diploma in marketing, communications or related business discipline with at least two years of relevant working experience
• Good team player with strong interpersonal, presentation and communication skills
• Good organisational and project management skills
• Events management background will be an advantage