Total 113 job vacancies by Hyperscal Solutions Pte. Ltd.

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

• Assist in clinical assessments and procedures to detect, manage, and meet our residents' physical, medical & psychosocial needs
• Work closely with a dynamic multi-disciplinary team to provide co-ordinated and purposeful nursing care to meet rehabilitative and treatment needs of residents
• Engage with residents, relatives & community partners in care planning discussions.
• Provide orientation, guidance, mentoring and coaching to new or less experienced nurses
• Assist RNs in medication administration & management
• Additional responsibilities as directed by RNs or management
• Assist in residents' activities of daily living (ADL)

• NITEC in Nursing from ITE

• Ability to speak local languages and dialects will be an advantage
• Active team player with strong initiative and good communication skills
• Able to perform rotating shift
• Work location: Islandwide - Chai Chee / Eunos / Sembawang

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

• Assist in clinical assessments and procedures to detect, manage, and meet our residents' physical, medical & psychosocial needs
• Work closely with a dynamic multi-disciplinary team to provide co-ordinated and purposeful nursing care to meet rehabilitative and treatment needs of residents
• Engage with residents, relatives & community partners in care planning discussions.
• Provide orientation, guidance, mentoring and coaching to new or less experienced nurses
• Assist RNs in medication administration & management
• Additional responsibilities as directed by RNs or management
• Assist in residents' activities of daily living (ADL)

• NITEC in Nursing from ITE

• Ability to speak local languages and dialects will be an advantage
• Active team player with strong initiative and good communication skills
• Able to perform rotating shift
• Work location: Islandwide - Chai Chee / Eunos /Sembawang

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: Those whom the world rejects must move you the most.

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

The Programme Manager primarily develops initiatives and programmes and oversees the daily operations that are congruent with the organisation's goals and the needs of the community.

Management of Operations and Compliance

1. Consolidate status of KPIs to Director periodically
2. Monitor and track programme budget expenditure
3. Closely track programme resources are efficiently and effectively distributed
4. Ensure KPIs will be met and documented within the timeline as per funding agencies' requirement
5. Prepare all service reports

Programme Delivery

1. Propose, plan, execute and evaluate appropriate programmes for community and clients
2. Consolidate and enhance partnerships with relevant agencies
3. Provide evaluation of services
4. Identify service gaps and upcoming trends affecting programme's success
5. Ensure best practices and new methodologies implemented at enhancing programme impact
6. Provide advice on service framework for programme work plans, resource requirement and budgeting
7. Review the alignment and effectiveness of programme

Volunteer Management

1. Consolidate and track the deployment of volunteers
2. Ensure volunteers are activated and involved in whichever relevant programmes
3. Establish and match links for volunteer sources within your programme, e.g. organisations with CSR project
4. Develop and execute volunteer retention plans

Community Engagement

1. Plan initiatives to enhance the quality of care and support provided to the clients and significant others
2. Consolidate and deploy appropriate community resources and services for clients
3. Engage community partners effectively
4. Mobilise community and clients effectively

Supervision of Team

1. Lead and support the team to meet the KPIs and smooth running of the programme
2. Support and supervise staff training and development

Ad-hoc Duties

1. Provide any other support as assigned/required

• Recognized degree
• At least 4 year of programme planning experience, preferably at least 2 years in supervision of staff
• Working experience in social service field would be an advantage

Personal Characteristics & Traits

• People-oriented and excellent oral, written and inter-personal communications skills
• Analytical ability & problem-solving skills to analyse
• Ability to design initiatives to achieve expected objectives with the resources allocated
• Committed and can-do attitude

Must Have Competencies:

• Social Service Programme Development - Level 4
• Social Service Programme Implementation - Level 4
• Social Service Programme Evaluation - Level 4
• Stakeholder Management - Level 3
• People Management Level 4
• Department Performance Management Level 4

Critical Core Skills:

• Communication - Intermediate
• Influence - Basic
• Collaboration - Intermediate
• Adaptability - Intermediate
• Decision Making Intermediate

*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link: https://www.skillsfuture.gov.sg/skills-framework/social-service

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: Those whom the world rejects must move you the most.

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

Communities of Care (CoC) focuses on developing a comprehensive care network in service domains that are essential for holistic care for older adults and their caregivers. It also includes development of protocols and workflows to concretise the collaboration components with internal and external stakeholders.

Roles and Responsibilities

• Initiate and coordinate networking sessions with stakeholders
• Build and strengthen partnerships with relevant stakeholders
• Present the organisation's programmes and services to stakeholders during networking sessions
• Maintain collaborative relationships with stakeholders through regular communication and review of existing work processes
• Support the development of the new CoC playbook and SOPs with stakeholders
• Review existing SOPs and implement changes if required
• Attend regular meetings and assist with preparation of meeting agenda and minutes
• Liaise with stakeholders to collect data for analysis and documentation
• Maintain a database of stakeholders' contacts, relevant documents and data-sets
• Assist with the preparation of qualitative and quantitative reports to funders and management
• Any other duties as assigned

• Bachelor's Degree (Social Work, Community Development, Business, Marketing, Mass Communications preferred)

Key Requirements

• At least 2 years' experience in project management, business development or relationship/ stakeholder engagement
• Good verbal communication skills and able to engage and network with stakeholders
• Good writing ability
• Proficient in Microsoft Office tools
• Able to work independently and is a team player
• Prior experience in social service sector will be an advantage

Must Have Competencies:

• Social Service Programme Development - Level 3
• Social Service Programme Implementation - Level 3
• Social Service Programme Evaluation - Level 2
• Stakeholder Management - Level 1

Critical Core Skills:

• Communication - Intermediate
• Influence - Basic
• Collaboration - Intermediate
• Adaptability - Basic
• Decision Making Basic

*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link : https://www.skillsfuture.gov.sg/skills-framework/social-service

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.

a) Service Coordination Management

• To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
• To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers
• To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA).

b) Administrative Management

• To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
• To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required).
• To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
• To assist in application for SMF Consumables.
• To work closely with Operations and Nurse Manager on discharging clients from service.
• To provide any other ad-hoc administrative general support to the Home Care team as assigned.

c) Service Development

• To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

d) Additional Responsibilies

• Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team.
• Keeping updated with ISO requirements.

• Diploma or Advanced Diploma in healthcare related disciplines.
• Minimum 3 years' experience in community healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Proficiency in MS Office applications
• Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive

• Good interpersonal and writing skills
• Good team player and multi-tasker
• Good communication skills (oral and written)
• Passion in community services and service oriented
• Good judgement and decision making, problem solving skills
• Independent, resourceful and self-motivated
• Meticulous and have an eye for details
• Proficiency in Chinese is essential as majority of our clients are Chinese-speaking

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

Through our Active Ageing Centres, we engage the seniors within the clusters and support them by reaching out to understand their needs, curating programmes that cater to the needs of active seniors, and befriending isolated and vulnerable seniors.

As a Programme Associate, you play an important role in sharing our goal in the work of the AAC and assisting the Centre Manager in fulfilling the objectives of the AAC and meeting the targets set by the management and funders. You shall also look out for vulnerable seniors and support their needs.

The duties of a Programme Associate are as follows:

• Promote NTUC Health Active Ageing Centres' eldercare services and programmes.
• Conduct/support active ageing programmes and encourage active participation with seniors. The services include: conducting community screening assessments, organising and conducting active ageing programmes, provide befriending services (conducting home visits) and monitoring their vital signs.
• Where required, coordinate care and support services through internal referral or to external agencies.
• Provide support to seniors at outreach events and programmes.
• Carry out administrative functions such as data entry, record keeping and report submissions in a prompt and accurate manner.
• May be required to perform additional duties and work over the weekends or after office hours.

• Diploma or Degree from any discipline.
• Proficient in Google Suite Applications.
• Able to work independently and at the same time work well as a team player.
• Genuine interest to engage our seniors in the community.
• Possess good interpersonal and communication skills.
• Pleasant, proactive and highly accountable for the work assigned.

Additional Advantageous Skills:

• Good knowledge of various eldercare services and support in the community setting.
• Ability to converse in local languages.

The employee may be required to work on some weekends and weekday evenings when there are programmes or events during those times.

Work locations:

1. Bedok
2. Boon Lay
3. Bukit Batok West
4. Bukit Merah
5. Bukit Merah View
6. Bukit Merah Silat
7. Jurong Central Plaza
8. Kampung Admiralty
9. Lengkok Bahru
10. Mount Faber
11. Marsiling
12. Pasir Ris
13. Redhill
14. Telok Blangah
15. Taman Jurong
16. Tampines
17. Whampoa
18. Wisma Geylang Serai

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

As a Community Care Associate, you contribute directly to our seniors' everyday happiness and quality of life. You are an integral part of a motivated care team that ensures our seniors leave our centres happy and look forward to returning everyday. You do this through our person-centred care model that encourages our seniors' independence and stimulates their cognitive and physical functions, whilst also looking after their care needs. You will continue to grow in your role with support and training from our dedicated team of professionals.

You will assist in the day-to-day operations of the centre by carrying out the following duties:

Clinical Skills

• Assist in serving & witness pre-packed medication / apply to prescribe a topical medication
• Assist in client health monitoring & assessment
• Assist in the implementation of an Initiate Care Plan (ICP)
• Monitor & provide feedback on ICP activities
• Provide Dysphagia care & Eatsafe protocol
• Support client on distressed

Functional Skills

• Assist in Modified Barthel Index (MBI) assessment
• Plan & conduct activities
• Conduct structured and interactive activities
• Perform Basic Activities of Daily Living (ADL)
• Assist with Passive Range of motion exercises (PROM)
• Assist with and implement individual therapy

Operational Skills

• Perform escort duties & build rapport with residents and their family members
• Response to service challenges
• Manage workplace challenges with resilience (relationship & emotional support)

• Nitec / Diploma / Certificate in Healthcare or equivalent course
• Some experience in social service or the healthcare industry would be an advantage
• Facilitation skills and healthcare knowledge would be an advantage

• Ability to listen and express clearly in English
• Proficient in Google Suite Applications, Whatsapp, Youtube, Zoom
• Able to work independently and meet deadlines
• Having a caring, empathetic and patient personality to form positive relationships with seniors and caregivers
• Excellent service mindset to serve the senior community
• Pleasant, proactive and highly accountable for the work assigned

• Assist with centre open houses and other company events
• Any additional duties assigned by your supervisor to support the centre

• Employee will require to work on 5 work week (Operating Hours are from 7 am to 7 pm)
• Expected shift hours from 7 am to 4.30 pm, 7.30 am to 5 pm, 8 am to 5.30 pm, 8.30 am to 6 pm, 9 am to 6.30 pm and 9.30 am to 7 pm (42.5 working hours per week)

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

As the Assistant Manager, Finance Transformation, you will be a key player in implementing automation initiatives, including Robotic Process Automation (RPA), to optimize and automate financial processes for NTUC Health Co-Operative Ltd. Reporting to the Senior Finance Transformation Manager, you will work closely with cross-functional teams to drive strategic changes, process improvements, and system automations within the finance, procurement, and risk functions.

Main Job Tasks and Responsibilities:

• Implement automation initiatives, including RPA, to enhance efficiency and accuracy in financial processes.
• Collaborate with cross-functional teams to identify and capitalize on opportunities for process improvement and automation within the finance function.
• Work closely with IT and stakeholders to implement and optimize financial systems, ensuring alignment with business objectives.
• Develop and maintain relationships with key stakeholders, including finance team members, IT professionals, and external consultants.
• Provide guidance and support to finance staff during the transition period of process changes and system implementations.
• Maintain updated documentation of all process and system flowcharts.
• Conduct regular assessments and reviews to ensure ongoing efficiency and effectiveness of financial processes.
• Stay updated on industry best practices, emerging technologies, and regulatory changes to inform continuous improvement efforts.

• Bachelor's degree in Finance, Business, or a related field. Advanced degree or professional certifications (e.g., CPA, CFA) is a plus.
• 5+ years of experience in process improvement, transformation, and automation.
• Proven track record of contributing to successful finance transformation projects.
• Knowledge of financial systems, ERP implementations, and emerging technologies in finance.
• Analytical and problem-solving skills with a strategic mindset.
• Excellent communication and interpersonal skills, fostering collaboration across departments.
• Ability to manage multiple priorities in a dynamic environment.
• Proficiency in relevant financial software and tools.

Key Competencies:

• Leadership in Transformation: Ability to inspire change, fostering a collaborative and high-performing work environment in the transformation journey.
• Strategic Communication: Strong verbal and written communication skills for effective collaboration with team members and other departments in the context of transformation projects.
• Analytical Thinking for Transformation: Proficient in analyzing financial data, identifying trends, and proposing transformative improvements.
• Agile Adaptability: Ability to adapt to changes in technology, processes, and industry regulations with agility and resilience.
• Integrity in Transformation: Demonstrated commitment to ethical financial practices and maintaining confidentiality, particularly in the context of transformation initiatives.

This position offers an exciting opportunity to contribute to the dynamic field of finance transformation while fostering personal and professional growth. If you are a forward-thinking professional with a passion for automation and process optimization, we invite you to apply and be a part of our dedicated team.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

As a Care Associate, you will assist to deliver care duties to our seniors at Senior Day Care Centre (SCC).

You will be part of an integrated care team that delivers a person-centred care model for our seniors, including persons with dementia. Ideally, this person should also be promoting seniors' independence and maintaining their cognitive and physical functions. This person will facilitate small-group activities in SCC to enable seniors to gain dignity and fulfilment.

You will assist in the day-to-day operations of the centre by carrying out the following duties:

• Support basic activities for daily living (ADLs), including assistance with personal hygiene, mobility and transfers, toileting, diaper changing, feeding
• Monitor clients' medical and health conditions
• Facilitate small group activities and exercises catered to seniors' interests and hobbies, including persons with dementia
• Perform general housekeeping to maintain the cleanliness and hygiene of the centres
• Escort seniors to and from centres and transportation vehicles

Additional Responsibilities:

• Assist with centre open houses and other company events

Required Qualifications & Skills:

• Certificate/ Training in Healthcare or equivalent
• Ability to listen and express clearly in English
• Proficiency in Google Suite and digital tools (WhatsApp, Youtube, Zoom)
• Ability to work independently and in a team
• Have a caring, empathetic and patient personality to form positive relationship with seniors and caregivers
• Proactive and observant in identifying and attending to the needs of seniors

Additional Skills:

• Some experience in social service or healthcare industry would be an advantage
• Facilitation skills and knowledge would be an advantage

Other Requirements:

• Minimum GCE N' or O' Level
• PSLE education certification would require an additional IELTS certification

There are multiple locations for this position

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Assist the therapists in assessing clients' status for suitability to start therapy sessions or continue with therapy sessions.
• Prepare clients, materials, and equipment for assessments or therapy sessions.
• Assist therapists in carrying out treatment plans.
• Perform therapy procedures according to protocols as instructed by the therapists.
• Perform an assessment of the outcome measures under the supervision of a therapist/associate.
• Measure, supply, and/or apply therapeutic aids (e.g. knee gaiter) or assistive devices of clients under the instruction of the therapist.
• Assist therapists in documenting therapy sessions according to template sets.
• Inform, alert, and/or provide input to therapists regarding clients' concerns, complaints progress, or problems encountered during their therapy interaction with clients.
• Conduct basic or routine group therapy/rehab programs.
• Educate clients and caregivers on therapeutic interventions and/or the use of therapeutic aids or assistive devices as instructed or prescribed by therapists.
• Ensure clients' safety at all times.
• Report and escalate risks, issues, near misses, and complaints to reporting officer or center in charge.
• Follow service standards and clinical protocol.
• Adhere to infection control procedures.

Other administrative/non-clinical duties

• Assist the therapist in audit preparation.
• Ensure tidiness and cleanliness of therapy areas and/or shared areas of work with other healthcare staff.
• Perform routine checks and disinfect equipment such as wheelchairs and rehab equipment.
• Maintain the inventories and equipment used by the department in all therapy areas.
• Update the records and essential documents in the department.
• Assist peers in other areas of work when required or requested.
• Assist in quality improvement initiatives, and attend department meetings and activities.
• Take responsibility for own professional development and participate in the department's training program and external courses.
• Orient and teach volunteers, new therapy assistants & care staff as required.
• Foster open communication between peers, supervisors, and all members of AHCOE and other departments such as nurses, and operations for better understanding and professional relationships.
• Present ideas and suggestions clearly and effectively in a team, and group setting or to the clients.
• Act in accordance with the professional code of ethics, policies, and procedures of the organization and all laws and regulations.
• Exercise work accountability by honoring work commitments and accepting of consequences of your own decisions and actions.
• Contribute actively and effectively as part of a multidisciplinary team or project.

• WSD in Rehabilitation Care
• WSQ Higher Certificate in Healthcare Support (Therapy Support)
• Able to converse well in spoken and written English
• Proficient in Google Workspace and able to do data entry/ record keeping

Additional Responsibilities

• Female therapy assistant to provide a chaperone to the male therapist during treatment of female client as required
• Other duties as assigned by RO

Therapy Assistants may need to travel between Day Care locations (i.e. Bedok Heartbeat and Serangoon)

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Provide administrative support to the Service Point:

Front Desk Operations:

• Greet and attend to public walk-in. This may include administering visitor logbook and badges, notifying relevant colleagues or re-directing public to appropriate resources
• Answer, screen and route incoming phone calls to relevant parties, taking down phone messages, checking of incoming phone messages and emails
• Attend to enquiries and feedback and where necessary, consult manager/supervisor on appropriate response or follow-up
• Handle courier/express mail services upon request, mailing of letters, checking of mailbox and dissemination of mail to relevant parties.

Facility Management:

• Ensure reception and meeting rooms readiness/cleanliness at start and end of the day
• Ensure upkeep, cleanliness and maintenance of the facilities. This includes liaising with vendors on maintenance matters, upkeep of first aid supplies and fire-fighting equipment
• Plan and conduct workplace safety exercises (e.g. fire drills) in accordance with safety guidelines and regulations

Programme and Data Administration:

• Work with relevant programme managers for back-end programme administration and implementation coordination and support
• Upkeep of relevant databases within the Service Point, including the use of shared IT platforms for centralised depository of documents
• Support in collation of data and statistics for programme and services reporting and publication content generation
• Assist in implementation of personal data protection policies and measures in daily operations.

Library Management

• Scan books and categorize them accordingly.
• Administer and track the check-out and check-in.

Minimum 'O' levels.

Requirements:

• At least 1-2 years of relevant experience
• Strong administrative skills
• Good customer service orientation
• Good communication skills, both oral and written
• Proficient in MS Office/Office 365

Working Hours:

Mondays, Tuesdays & Thursdays; 9am to 6pm (including once a week; 12pm to 9pm)

Location: Eunos

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

Primary Responsibilities and Duties (80%)

• Assesses, plans, implements and evaluates care of clients with complex health needs according to updated standards of nursing practice
• Conducts teaching and counselling for clients and their families/carers
• Provide a high standard of care through care management, assessment, planning, implementation and evaluation of nursing care to meet the needs of the clients
• Initiates and ensures implementation of care planning for clients with potential complications
• Ensures clients care delivery is carried out according to established standards of care and practice
• Ensures written Standard of practices is available and up to date to guide nursing practices
• Provides guidance on direct care to clients to ensure compliance to standards
• Ensures staff are equipped and competence to handle acute to chronic complications of the clients
• Conducts nursing audits on nursing care standards and initiates strategies to resolve non adherenceissues
• Directs and facilitates staff development, skills and competency upgrading through in-house training,approved online learning or formal education opportunities
• Evaluate the performance of community nurses, providing feedback and mentoring, developingeducation programs, and contributing to staff professional development
• Guides orientation/induction programmes and preceptorship for new staff
• Supports the ADON in nursing management and deputizes her in her absence

Secondary Responsibilities and duties (20%)

• Acts as a resource person to the nurse manager in clinical nursing and nursing training matters.
• Promotes evidence-based practices or nursing care delivery
• Demonstrates awareness of current nursing and health care practices Monitors and analyzes trends and changing needs of clients in institutional settings
• Conducts quality improvement/research projects
• Champions training/quality improvement projects
• Contributes to performance appraisals of community nurses, enrolled nurses, and nursing aides
• Takes on additional responsibilities or tasks as assigned by ADON

• Registered Nurse with Singapore Nursing Board
• Degree or Diploma in Nursing
• Advanced / Specialist Diploma in Geriatric / Community Nursing an addedadvantage
• Minimum 8 years of relevant hospital work /community experiences

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

NTUC Health Co-operative Limited (NTUC Health) is a social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. We want to make a difference in our community by continuously exploring and expanding our services. We are recruiting dynamic and capable individuals for our Community Care team.

As a Community Care team member, you will be responsible to

• support clients with or who are at risk of health issues and/or dementia by linking them to the necessary support and resources.
• monitor and support clients in the community as assigned by the lead.
• for organizing and conducting outreach to increase mental health and dementia awareness and promote early identification.
• work with regional health services, Hospitals, volunteers, grassroots, schools, internal organization departments etc. on activities and programmes for the seniors.

Responsibilities:

• Provide care coordination and service linkage to clients with or who are at risk of mental health issues and/or dementia, with the appropriate resources and support including caregiver support.
• Plan and conduct outreach to the community and stakeholders including faith-based, corporate and community organizations to promote mental wellness and mental health awareness.
• Plan and conduct targeted mental health and dementia case finding/screening to promote early identification and facilitate timely support.
• Plan and organize structured preventive activities and/or programmes for the community, those at risk of mental health conditions and clients.
• Conduct regular visits to monitor the well-being of the elderly client (NTUCH CCMS/CREST).
• Involve in the evaluation and documentation of the programme.
• Other ad-hoc assignments at the discretion of Community Care Lead/Department head

• For Care Manager: Bachelor's Degree preferably in Social Work / Psychology / Sociology / Gerontology / Counselling
• For Assistant Care Manager: Diploma with social service experience/ SSTI Diploma in Social Service/Gerontology
• For Care Exectuive: Diploma/NITEC in community care & social services (without working experience)

Additional Advantageous Skills:

• To effectively communicate with senior clients, proficiency in English and either Mandarin or Malay is beneficial

The employee may be required to work on some weekends and weekday evenings when there are events during those times.

Locations:

1. Taman Jurong

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

If you are up for a challenging yet purpose-filled internship, we welcome you to our team! You can expect to develop and hone a holistic set of marketing skills during your stint, ranging from corporate communications, branding, public relations, to digital and offline marketing. If you are a self-starter, we are also happy to have you initiate and lead your own campaigns to strengthen your project management skills.

1. Content research, creation and management
   • Digital and non-digital content: Work with business units/ account managers (AMs)/ vendors (e.g. designers/ copywriters/ translators) directly to develop digital and non-digital content e.g. for website/ social media accounts/ marketing collaterals. May be required to create content from scratch in-house, which includes conceptualising, coordinating with AMs, copywriting/ translation and illustration using Adobe Illustrator/ Photoshop.
   • Populate online resource/ Blog page: Manage, plan and develop content/articles/visuals/ videos for NTUC Health blog. Research and recommend topics/ themes as well as objectives and target audience of each content piece e.g. for awareness, to caregivers etc.
   • Repurpose content: Support repurposing of blog content for other channels e.g. social media etc; where relevant. Duties include converting long form articles into guide books, infographics, illustrations/ visuals etc.
   • Testimonial bank: Work with AMs to consolidate all relevant testimonials in the testimonial bank on Google Drive for use across all marketing collaterals and social media platforms.
   • Research work: Work with AMs to research on new topics and ideas/ initiatives for content/ proposals etc.
2. Digital Marketing
   • SEO: Ensure keywords are up to date and applied across content on all digital platforms including meta descriptions, Alt Text, articles, etc.
   • SEM: Drive and execute SEM initiatives/ campaigns that support NTUC Health as well as our different services. This could include marketing ad banners, re-marketing initiatives, creation of landing pages, etc.
   • Email Marketing: Drive, create and execute email marketing campaigns to support marketing initiatives across NTUC Health.
   • Social Media Management: Work with AMs to brainstorm, plan, and manage content for social media accounts.
   • To support any other digital marketing initiatives.
3. Account Management
   • Support AMs with the management of business units ranging from health to elder care. Support functions include event management, design, vendor liaisons, and any other administrative tasks.

• Care for societal issues and keen on making a positive difference to society
• Is a self-motivated team player who is adaptable in a fast-paced environment and can multi-task
• Can demonstrate good interpersonal and communication skills as well as project management skills
• Is meticulous and detail-oriented
• Love developing new ideas
• Proficient in Google Workspace

• Applications for our internship programmes are open throughout the year

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

• You will lead the care concierge team in NTUC Health. You will lead the team towards customer service excellence by setting standards, designing and implementing training programmes, and doing quality audits. You will be a role model in demonstrating empathy to seniors and their family members who contact NTUC Health, in understanding their circumstances, and in recommending appropriate services to meet their needs.

  Responsibilities:

  • Lead the care concierge team in understanding and evaluating needs of customers, promoting the value of NTUC Health services, and facilitating enrolment to these services
  • Work closely with various business units in NTUC Health to be equipped with comprehensive and updated knowledge of all NTUC Health services
  • Attend to customers' enquiries and feedback from all channels and address any service feedback
  • Track and monitor service standards of the care concierge team
  • Attend partnership meetings and develop cross-referral processes with partners
  • Support the development and training of a new enquiry-management AI tool
  • Organise and participate in roadshows to promote NTUC Health services
  • Stay up to date with industry and organisational developments

  We warmly invite you to join us if you are:

  • Patient and enjoy helping seniors and families
  • Tech savvy and able to learn and use various IT systems
  • Experienced in managing a team
  • Passionate about customer service
  • Proactive in suggesting process improvements
  • Strong in written and verbal communication skills
  • Meticulous, with a sense of urgency services

• Degree holder in any discipline

• Prior experience in customer service, hospitality or community care preferred
• Ability to speak a second language and dialects will be advantageous

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

At NTUC Health, we take an active approach in developing our people. We offer various education opportunities such as on-the-job training, formal learning courses and even scholarships so you can be better positioned for job roles of the future in an ever-changing work environment.

RESPONSIBILITIES

At NTUC Health, we believe age is just a number! Seniors can lead exciting, purpose-driven lives, doing the things they love. If you have a strong desire to help seniors redefine their golden years and continue living vibrantly like we do, join us!

Our goal is to make our seniors' lives more fulfilling. That is why our community and volunteer activities are at the heart of what we do. You manage a few Active Ageing Centre/s (AAC) with a sub-region as Centre Manager. You ensure smooth operations of the AAC and work closely with key stakeholders to implement initiatives to inspire, energise and celebrate joyful living for our seniors.

You will need to

• Oversee daily operations and administrative matters
• Support and guide team members through formal learning, on-the-job learning and mentorships
• Plan and lead community outreach activities/programmes to promote AAC's programmes
• Build partnerships within the Regional Health System, with Community Partners and Volunteers (including Grassroots), among others
• Empower and develop active seniors to serve other vulnerable seniors in the community

You should:

• Thrive in a collaborative and dynamic environment
• Have strong communication and stakeholder management skills
• Be proficient in Google Suite Applications

• Masters or Degree in Business Management / Psychology / Gerontology or other relevant fields
• Candidates with Diploma with relevant working experience will be considered

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

You are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Care Centre. Duties include staff management, Clients enquires, feedbacks and complaints and clients behavior management.

A. Manage daily centre operations

• Ensure the smooth management of centre operations e.g. scheduling, documentation, cleanliness of workplace & client safety
• Ensure that enrolment targets are met through partnerships and marketing
• Lead and supervise care team to deliver care duties
• Meet guests and visitors in a friendly and welcoming manner and manage timely follow-up to their queries
• Increase productivity through the continual streamlining of processes and workflows
• Ensure compliance with International Organization for Standardization (ISO), regulatory and internal audits
• Lead the team to build up a credible professional image and positive branding of NTUC Health through positive and professional relationships with clients, caregivers and other stakeholders
• Ensure that the team attend continuous internal and external training to upskill their knowledge and skills.

B. Oversee the centre programme for our seniors. This includes the following:

• Organise and execute activities that cater to needs and interests of seniors
• Train and guide care staff to lead and facilitate small group activities
• Promote active engagement and tailor participation of activities to seniors choices and abilities
• Track clients outcomes and satisfaction

C. Proactively engage the caregivers of our seniors

• Provide regular updates of seniors medical and health conditions
• Communicate the beneficial outcomes of the centre activities and events
• Manage feedback and complaints from caregiver

D. Responsible for incident management including reporting, timely escalation and timely resolution where possible

• Degree holder or equivalent
• Minimum 5 years of managerial experience
• Ability to listen and express clearly and concisely
• Facilitation skills and knowledge would be an advantage
• Proficiency in Google Suite and digital tools (WhatsApp, Youtube, Zoom)
• Demonstrate adaptive skills such as creativity and adopt new ways of getting things done

• Ability to lead people and manage clients from diverse background and level
• Have a caring, empathetic and patient personality to establish positive relationship with seniors and caregivers
• Proactive and observant in identifying and attending to the needs of seniors and staff
• Some experience in community and volunteer involvement would be an advantage

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

NTUC Health is one of the largest community health and eldercare providers in Singapore. Through our Active Ageing Centres, we engage the seniors within the clusters and support them by reaching out to understand their needs, curating programmes that cater to the needs of active seniors, and befriending isolated and vulnerable seniors.

As a Cluster Manager, you lead and manage a cluster of Active Ageing Centres (AAC). You will work closely with the cluster's respective centre-in-charge (CICs) and other internal stakeholders to develop, improve and implement plans to achieve long-term objectives. Additionally, you will work closely with Quality Management to ensure operations comply with the policies and practices of NTUC Health.

You are also responsible for guiding the CICs to ensure the overall smooth operation of the AACs and establish close partnerships with the regional health system (RHS, healthcare cluster) and community partners.

Client Satisfaction

• Ensure the responsible AACs practice NTUC-Health Care and Service philosophies
• Using observations made at the centres, input from clients and other stakeholders, and knowledge of the market to identify and help each centre capitalize on priorities and ensure a satisfactory client experience
• Assist in strategizing inter-clusters/cross-agencies/disciplines collaborations where necessary
• Review and propose enhanced services through value-adding processes (e.g. projects, events, external partnerships) and partner with both internal and external stakeholders to ensure successful implementations
• Evaluate the customer journey in awareness (referrals), onboarding, centre experience, and customer engagement to improve the customer experience

People Management and Development

• Conduct regular mentoring, coaching, and consulting sessions with CICs to help them resolve issues at work (i.e. operational, quality management, managing of staff) and accomplish the centre's objectives
• Work shoulder to shoulder with the teams to create a culture of the centre of excellence. Induct new centre managers/supervisors, and provide support for CIC to develop and grow with best practices
• Conduct appraisal and evaluate performance fairly and constructively. Guide and work with CIC to handle complex cases when required.
• Formulate a training plan for CICs to upgrade their competencies and skill sets aligned with the organizational directives
• Create and manage a workforce resource plan for headcount budgeting, succession planning, and career progression
• Manage the centre recruitment process: interviewing, assessing, and selecting suitable candidates based on centre requirements, organizational goals, and values

Ensure Quality Service and Smooth Operations

• Together with other Cluster Managers, enforce Standard Operating Procedures (SOP) and work processes for the centre based on funders (e.g. MOH / AIC) guidelines and service model requirements in centre facilities, clients' activities and programs and safety
• Ensure the centres meet funders' KPI and audit requirements, including accurate and on-time external and internal reporting
• Ensure the overall smooth operations of AACs within the allocated budget
• Evaluate, identify gaps, and provide solutions for improvement in clusters' centres' operations and maximizing resources
• Keep abreast of trends and changes in the eldercare industry to stay competitive and up to date with the centres' service offerings.
• Assist in introducing and implementing new services, programmes, equipment, initiatives, and systems
• Conduct case discussions with CICs on cases with high complexity or clients' complaints.
• Ensure incident reports are reviewed, conduct Root Cause Analysis (RCA), and escalate to the relevant internal partners (e.g. HR and RO, if required)
• Ensure coverage of the CIC's role at the centre in their absence temporarily, when needed (i.e. in emergencies or long periods of leave) May require to perform additional duties as requested

• Degree in Business Management / Psychology / Gerontology or other relevant fields
• Candidates with Diploma with relevant working experience will be considered
• At least 3 to 5 years experience in leadership and management
• Proficiency in digital skills Good collaborative and stakeholder management skills
• Good problem solving and planning skills
• Proficient in Google Suite Applications
• Able to motivate peers and team members
• Service mindset, genuine interest to engage our seniors in the community
• Possess good interpersonal and communication skills
• Pleasant, proactive and highly accountable for the work assigned
• Data-driven decision-making; able to collect data based on the organization's KPIs and transform that data into actionable insights
• Team player with strong internal and external customer focus

Advantageous skills:

• Experience in running operations or Active Ageing Centres would be an advantage.
• Ability to converse in local languages

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: Those whom the world rejects must move you the most.

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

Communities of Care (CoC) focuses on developing a comprehensive care network in service domains that are essential for holistic care for older adults and their caregivers. It also includes development of protocols and workflows to concretise the collaboration components with internal and external stakeholders.

Roles and Responsibilities

• Initiate and coordinate networking sessions with stakeholders
• Build and strengthen partnerships with relevant stakeholders
• Present the organisations programmes and services to stakeholders during networking sessions
• Maintain collaborative relationships with stakeholders through regular communication and review of existing work processes
• Support the development of the new CoC playbook and SOPs with stakeholders
• Review existing SOPs and implement changes if required
• Attend regular meetings and assist with preparation of meeting agenda and minutes
• Liaise with stakeholders to collect data for analysis and documentation
• Maintain a database of stakeholders contacts, relevant documents and data-sets
• Assist with the preparation of qualitative and quantitative reports to funders and management
• Any other duties as assigned

• Bachelors Degree (Social Work, Community Development, Business, Marketing, Mass Communications preferred)

Key Requirements

• At least 2 years experience in project management, business development or relationship/ stakeholder engagement
• Good verbal communication skills and able to engage and network with stakeholders
• Good writing ability
• Proficient in Microsoft Office tools
• Able to work independently and is a team player
• Prior experience in social service sector will be an advantage

Must Have Competencies:

• Social Service Programme Development - Level 3
• Social Service Programme Implementation - Level 3
• Social Service Programme Evaluation - Level 2
• Stakeholder Management - Level 1

Critical Core Skills:

• Communication - Intermediate
• Influence - Basic
• Collaboration - Intermediate
• Adaptability - Basic
• Decision Making Basic

*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link : https://www.skillsfuture.gov.sg/skills-framework/social-service

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: Those whom the world rejects must move you the most.

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

We are seeking a well presented, friendly, and service-oriented individual to join our team.

Key Responsibilities

• Manage the Senior Management office (schedules, meeting/event attendance, conference participation etc.)
• Prepare meeting/ presentation materials and arrange all logistics required
• Maintain updated knowledge of assets specific to the companys needs
• Manage visitors and stakeholders which includes schedule, venue arrangements, F&B, souvenirs, meeting materials
• Greet visitors and guests with a welcoming smile and professional demeanor
• Respond to all visitors and guests queries
• Perform supervisory administrative duties if required
• Maintain a clean and tidy workplace at all times
• Notify management on issues, observations and risk matters

• Bachelor's degree in Hospitality/ Business or a related field

Key Requirements

• Previous experience in hospitality, customer service / concierge services
• Strong written and verbal communication skills, must have second language in Chinese
• Excellent interpersonal skills, diplomacy, and ability to interact effectively with individuals and groups at all levels
• Excellent customer service and able to remain calm in stressful situations
• Proficiency in Microsoft Office suite especially Powerpoint, Word and Excel
• Organised and detail-oriented

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

The Staff Nurse plays a central role in providing nursing care to residents in the nursing home. You will be responsible for supervision, training and development of subordinates and actively participate in quality improvement efforts. Other duties includes preparation and assisting in clinical task, documentation, records co-ordination and updates on changes in residents' conditions and needs.

• Utilize clinical judgement, critical thinking and evidence based care (research based) in the delivery of resident care
• Work collaboratively with other healthcare professionals to deliver coordinated and holistic care
• Coordinate continuity of care throughout hospitalization and transition to home/community
• Act as a liaison between residents, care givers and multi-discipline healthcare professionals and communicate effectively on the care plan and discharge planning
• Provide clinical guidance and direction to junior nurses (EN, HCA, CA & Therapy Assistant)
• Contribute In-service Education program

• Diploma / Degree in Nursing
• Valid Practicing certificate issued by the SNB
• Valid BCLs certification
• Preferably Registered Nurse with 2-3 years in nursing home / Geriatric ward

*There are multiple locations for this position.

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Provide administrative support to the Service Point:

Front Desk Operations:

• Greet and attend to public walk-in. This may include administering visitor logbook and badges, notifying relevant colleagues or re-directing public to appropriate resources
• Answer, screen and route incoming phone calls to relevant parties, taking down phone messages, checking of incoming phone messages and emails
• Attend to enquiries and feedback and where necessary, consult manager/supervisor on appropriate response or follow-up
• Handle courier/express mail services upon request, mailing of letters, checking of mailbox and dissemination of mail to relevant parties.

Facility Management:

• Ensure reception and meeting rooms readiness/cleanliness at start and end of the day
• Ensure upkeep, cleanliness and maintenance of the facilities. This includes liaising with vendors on maintenance matters, upkeep of first aid supplies and fire-fighting equipment
• Plan and conduct workplace safety exercises (e.g. fire drills) in accordance with safety guidelines and regulations

Programme and Data Administration:

• Work with relevant programme managers for back-end programme administration and implementation coordination and support
• Upkeep of relevant databases within the Service Point, including the use of shared IT platforms for centralised depository of documents
• Support in collation of data and statistics for programme and services reporting and publication content generation
• Assist in implementation of personal data protection policies and measures in daily operations.

Library Management

• Scan books and categorize them accordingly.
• Administer and track the check-out and check-in.

Minimum 'O' levels.

Requirements:

• At least 1-2 years of relevant experience
• Strong administrative skills
• Good customer service orientation
• Good communication skills, both oral and written
• Proficient in MS Office/Office 365

Working Hours:

Mondays, Tuesdays & Thursdays; 9am to 6pm (including once a week; 12pm to 9pm)

Location: Eunos

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

As a Centre Supervisor, you will assist the Centre Manager in ensuring smooth operations of the Senior Day Care Centre (SCC).

You will be part of an integrated care team that delivers a person-centred care model for our seniors, including persons with dementia. Ideally, this person should also be promoting seniors independence and maintaining their cognitive and physical functions. This person will facilitate small-group activities in SCC to enable seniors to live with dignity and fulfilment.

A.Manage daily centre operations

• Assist the Centre Manager in ensuring the smooth management of centre operations e.g. scheduling, documentation, cleanliness of workplace & client safety
• Supervise and guide the care staff to deliver care duties
• Meet guests and visitors in a friendly and welcoming manner and manage timely follow-up to their queries
• Increase productivity through the continual streamlining of processes and workflows
• Ensure compliance with International Organization for Standardization (ISO), regulatory and internal audits
• Maintain a credible professional image and positive branding of NTUC Health through positive and professional relationships with clients, caregivers and other stakeholders
• Attend continuing internal and external training to upskill knowledge and skills

B. Oversee the centre programme for our seniors. This includes the following:

• Organise and execute activities that cater to needs and interests of seniors
• Train and guide care staff to lead and facilitate small group activities
• Promote active engagement and tailor participation of activities to seniors choices and abilities
• Support the Centre Manager in tracking clients outcomes and satisfaction

C. Proactively engage the caregivers of our seniors

• Provide regular updates of seniors medical and health conditions
• Communicate the beneficial outcomes of the centre activities and events
• Communicate with the caregivers the progress report of our seniors

• Diploma holder or equivalent
• Minimum 2 years of supervisory experience
• Ability to listen and express clearly and concisely
• Facilitation skills and knowledge would be an advantage
• Proficiency in Google Suite and digital tools (WhatsApp, Youtube, Zoom etc)

• Ability to work effectively both independently and in a team
• Have a caring, empathetic and patient personality to establish positive relationship with seniors and caregivers
• Proactive and observant in identifying and attending to the needs of seniors and staff
• Some experience in community and volunteer involvement would be an advantage

Working Location: Henderson, Bedok,Punggol South

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Assist in creating clean, safe and conducive learning environment which promotes student learning and development
• Assist teachers in preparing and producing learning materials
• Assist and guide students in carrying out instructions and activities during lessons
• Build a strong relationship with students by exhibiting care, concern and encouragement
• Support teachers in determining individualised goals for each student to enhance their development
• Assist teachers in data collection to understand student profiles and monitor progress
• Implement students behavioural plans and support in managing student behaviours under teacher supervision
• Proactively engage in professional development activities to facilitate ongoing knowledge and skills development

• GCE 'N' Levels or GCE ‘O’ Levels 3 credits

• Passionate about each child's personal growth and open to new and innovative methods of teaching
• Able to work with children/youth ranging from 7 - 18 years of age with one or more learning difficulties
• Good communication and interpersonal skills. Able to work in a team with social workers, therapist and other teaching colleagues

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Deliver consistent good customer service including inquiries, and complaints at all times
• Be customer-centric with both internal and external stakeholders via all communication channels.
• Handle phone and email enquiries of current and prospective customers of NTUC Health
• Advise and promote the value of our NTUC Health services to the customers.
• Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
• Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
• Track and monitor customers enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
• Meet KPI requirements.
• Perform any other duties that may be assigned from time to time by the Reporting Officer.

• Preferably general degree or minimum A Levels with some customer service experiences
• Someone with strong written and verbal communication skills
• Someone who is resourceful and provides timely and accurate information to our seniors
• Someone who is patient and meticulous and enjoys working with a senior person.
• Prior experience in the healthcare sector is preferred.
• Proficiency in a 2nd language would be advantageous.