Total 74 job vacancies by Ikano-Retail

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.

Your assignment

• You will be responsible for the picking of articles in the warehouse and shop floor for online and store customers, ensuring there is no backlogs in order to meet the delivery schedules
• You will perform inventory checks and ensure data integrity and the highest stocks availability for customers
• You will adhere to quality, security and safety service standards and comply with procedures, rules and regulations
• You will ensure the warehouse is clean and safe for work
• You may be required to operate pallet jack to move heavy articles

Your profile

• You are able to work under pressure in a fast paced and dynamic warehouse logistics environment
• You are energetic, enjoy hands on physical work, and able to lift heavy goods
• You are customer service oriented and a team player who is motivated and committed with a strong sense of responsibility
• You are pc literate and have basic knowledge in software
• You are able to commit to working on rotating shifts including on weekends and public holidays
• Your early shift may start at 0600 hours and late shift may end at 0000 hours

About the job
Reporting to the Sales Manager, you lead your team in developing the IKEA business and your respective HFB (Home Furnishing Business).

Your assignment

• You come up with business and action plans for your responsible areas and manage resource effectively.
• You optimize sales and profitability, by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.
• You act quickly on commercial opportunities and customer feedback, keeping an active eye on competition and take appropriate action when necessary and communicate with your matrix partner in the Service Office.
• You collaborate effectively with your matrix partner in Service Office to attain better results.
• You cultivate good working relationships with your commercial team and drive all commercial agenda within the team.
• You secure and develop our customer base through effective range presentation and sales steering, thereby ensuring an inspiring and enjoyable shopping experience for all IKEA visitors.
• As a leader, you are also to lead and develop your team by providing coaching and regular engagement.
   

Your profile

• You have at least 5 years of experience in a fast-paced retail industry and in a commercial environment.
• You have an interest in home furnishing and people’s everyday life at home.
• You are self-motivated, analytical, and good at implementing commercial strategies, and guiding your team towards sales maximization.
• You have a proven ability to work as part of a team and actively selling through understanding your customers and their needs.
• You are a problem solver and decision maker, good at prioritizing and organizing your work and the work of others efficiently in a fast-paced retail environment.
• You are a strong and effective communicator; multi-tasking is second nature to you in the course of working with co-workers of all levels, both within and outside IKEA.
• You have strong leadership capabilities and able to guide, coach and lead a team of coworkers to excel as Sales Associates.
• You demonstrate strong leadership abilities in managing your commercial team.

About the job

Reporting to the Customer Relations Manager, you will be expected to work with your team of co-workers provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• To create a positive and family-friendly shopping experience for our customers by managing shopping tools and amenities, customer care rooms and Smaland.
• To champion and foster customer-centricity and service excellence in all touchpoints.
• You will collaborate with your stakeholders to coordinate and follow up on customer engagement activities in the store.
• You will work with your manager to manage the daily operations for your team of co-workers including performance management, training and development, succession planning and recruitment.
• Manage issues raised by customers and deliver service improvement in a professional, prompt and positive manner to enhance the customer experience.
• Be knowledgeable on customer experience mapping and analyse CX-related performance indicators for business improvement.
• Work with external service providers and service contracts to provide a positive and efficient shopping experience for all IKEA visitors and customers.

Your profile

• You have a proven experience of at least 3 years in customer service management and in leading a team of co-workers in a retail or customer serviced oriented environment.
• You are customer-centric with the ability to find solutions for customers and operational issues.
• You are a confident decision-maker with strong analytical skills and computer literacy skills.
• You have the energy and drive to deliver with the ability to manage stressful situations.
• You are able to commit to working both AM & PM shifts, weekends and public holidays.

About the job

Reporting to the SFM & Bistro Manager, you support the daily operations of Swedish Food Market & Bistro with good housekeeping in the work area, delivering food of exceptional quality and providing excellent service to our IKEA customers.

Your assignment

• Taking orders through the cash registry at Bistro and Swedish food market.
• Processing food orders through the bistro counter.
• Assisting with preparation of meal ingredients and ensuring the food preparation area are clean and hygiene.
• Proper cleaning and sanitizing of all food preparation areas according to established standards of hygiene.
• Assisting with unloading of delivered food supplies and check for stock inventory and ensure accuracy of inventories.
• Actively practice First-In-First-Out (FIFO) in all products to ensure proper rotation of freshness and quality in the area of food preparation.
• Adhere to existing operating procedures and ensure high levels of Quality, Service and Cleanliness (Q.S.C.) with conformance to Food, Safety and Hygiene practices.
• You execute store operations and do your part to ensure operations are in line with the Functional Commercial Review Standards.

About the job
We want to fill this position with a proactive enthusiast who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people”, through our omnichannel ambition, by helping us deliver a commercial website and secure an enhanced customer experience online.

Your assignment
You will be based in Singapore and are responsible for achieving maximum sales growth and profitability in the online channels while taking care of the IKEA product range and our commercial priorities within the framework of the IKEA Concept and brand values.

Your responsibilities will include:

• Merchandising the IKEA website most optimally, coordinating & aligning content to the commercial calendar.
• Converting online traffic to sales by:
• • Utilising web analytics tools to track key performance metrics and produce reports – making data-driven decisions to improve sales and customer experience.
  • Understanding local consumers’ life at home & shopping behaviour
  • Exploring avenues for repeat purchases & engagements
  • Securing a seamless online shopping experience
• Aligning with the customers’ user journey on the IKEA website & Shopping App
• Sharing data-driven insights and coordinating with relevant stakeholders

About the job

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
• Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player, who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

About the job

Reporting to the HR manager, you will be supporting the full suite of HR activities to support the store’s ambition in making IKEA Tampines a great place to work. You will help to drive our people initiatives, provide great co-worker support, and drive HR functional excellence and continuous process improvement.

Your assignment

• Promote and safeguard the IKEA culture by being a role model who expresses the IKEA values in all HR operational matters.
• Support recruitment activities including recruitment events, applicant screening and shortlisting, and co-ordination of interviews, etc.
• Support new hire onboarding process including issuance of staff items and coordination of onboarding sessions.
• Support learning and development-related activities including onboarding training.
• Support in setting up and maintenance of employee p-files documents etc.
• Support HR improvement projects and new initiatives
• Any other duties which may be assigned from time to time.

Your profile

• You are studying or have an educational qualification in Human Resources Management.
• You have excellent interpersonal skills and are confident in approaching and interacting with people from all levels, which includes managing conflict.
• You take initiative and you are proactive in your tasks and responsibilities.
• You are a committed and strong team player who is also able to work independently.
• You have high integrity and are meticulous in your work.
• You are able to support HR operations during the weekend and public holidays as needed.
• You are able to support business operations during peak periods.

About the job
The Loyalty Specialist will be part of the Marketing team and responsible of the IKEA Family and smales loyalty programmes in Singapore.

Your assignment

Contribute to the development of Loyalty Communications

• Conceptualise and create content for IKEA Family and smales members to keep them engaged as an active member
• Responsible for conceptualising aligned loyalty communications content that supports external comms campaign or collection launches, loyalty campaigns for points/voucher redemptions, IKEA food and product offers for members, smales newsletters, etc., while keeping to IKEA brand values and, visual and copy identity guidelines.  
• Responsible for and takes ownership of IKEA Family and other loyalty driven country events and communications to members that drives acquisition, engagement and retention.
• Work closely within and across departments to plan loyalty communications calendar and ensure high level of execution.

Contribute to the development of Loyalty Programme and other admin tasks

• Work on tasks and projects as assigned that will contribute to the development of IKEA retail operations (i.e. global, regional, country or local initiatives).
• Work closely with other functions, regional loyalty team and the stores on member related issues.
• Contribute to the accuracy of the loyalty marketing budget, expense admin and monthly reconciliation with finance, liability reports, etc.
• Responsible for securing partnerships with other brands for the IKEA FAMILY loyalty programme that benefits our members.
• Collaborate with analytics agency, BI teams and Country Marketing Managers for data exchange, enhancement of reporting dashboard, test, monitor result and provide feedback for different analytics models to increase the engagement and purchase propensity.
• Monitor, update and secure functionality of the CRM system upgrade, security-gap bridging, stable integration with various internal and external systems/platforms.
• Database preparation: For CRM365 - prepare adhoc marketing lists in ClickDimensions or extract out for DM and SMS.
• In day to day work, ensure full compliance with Personal Data Protection Act regulations and Ikano Retail policies with respect to collection, handling and storage of members’ data.
• Be the go-to loyalty buddy for CCC and CR co-workers in resolving special customer enquiries and closing any knowledge gap in the system and processes. 

About the job

You will support the Goods Flow Team Manager to coordinate and optimise goods flow operations in the store. This will result in agreed product availability for IKEA customers and the correct quality of the goods flow process in the store at the lowest possible cost.

Your assignment

• You will contribute and make recommendations with relevant goods flow input and feedback to the store business plan and logistics action plan.
• You will implement the agreed logistics actions stated by the store business plan into the goods flow process, track and monitor the assigned KPIs.
• You shall influence positively the quality of products, merchandising and customer shopping experience in the floor.
• You create optimal availability by taking care of the sales space management process in full serve.
• You will ensure efficient daily goods flow operations accordingly to the Global Service Protocol and secure that the work of good flow team complies with the IKEA code of conduct, internal IKEA regulations and local legislation relating to health, safety and security and environment.

Your profile

• You have at least 3 years of experience working in a retail and or logistics role.
• You are a problem solver with strong organization and time management skills.
• You are a strong team player with good communication and interpersonal skills.
• You are PC literate and physically fit as the work involves physical work in a warehouse and able to commit on shift work, weekends and public holiday.
• You are able to commit to working on rotating shifts including on weekends and public holidays.
• Your early shift may start at 0600 hours and late shift may end at 0000 hours.

About the job

Reporting to the Logistics manager, you play a significant role in IKEA Tampines supply quality, health and safety standards in the goods flow process and customer delivery processes. You will contribute to positioning the IKEA Tampines In-store logistics department as a responsible partner in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way.

Your assignment

• Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus.
• Secure implementation of the Supply Quality “Detect-Correct-Report” way of working in all parts of logistics operation with a zero-tolerance approach towards non-compliant goods meeting the customer.
• Work together with internal stakeholders, supply chain partners and external service providers, with regards to quality, safety, and health related topics.
• Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus
• Ensure warehouse racking, handling equipment and unit load inspections are conducted according to local legislations and IKEA requirements. Assess the goods flow processes in the area of health, safety and quality and share findings with the Logistics Manager.
• Collecting, reviewing and analysing data to ensure highest quality of incoming goods.
• Secure a competent goods flow team that can execute its assigned responsibilities related to health, safety and quality with confidence, through mandatory trainings and on boarding for new co-workers.
• Identify, and develop talents and successors in the goods flow team in the area of quality, safety and compliance.

Your profile

• At least 3-5 years of experience in a logistics and supply chain management
• Good knowledge in Safety, Quality and Sustainability.
• A passion for logistics and working in a fast-paced and constantly changing retail environment.
• Proven ability to deliver results while communicating effectively and developing people.
• Ability to work according to the needs of the business across rotating day and night shifts, weekends, and public holidays.

About the job

We are seeking an Infrastructure Engineer at Ikano Retail.  Reporting to the IT Operations Manager, in this role, you will be responsible for overseeing the configuration, administration, and Level 2 (L2) support of the company's IT infrastructure. You will play a crucial role in supporting IT infrastructure improvement and establishment projects aimed at enhancing operational efficiency.

Your assignment

• Infrastructure Administration and Support: Administer, configure, and support IT data center infrastructure, network, cloud, and EUC infrastructure, ensuring their optimal performance and availability.
• Server and Storage Management: Configure and administer Dell Servers & Storage, ensuring their smooth operation and efficient utilization within the IT environment.
• Virtualization and Cloud Administration: Manage VMWARE, VEEAM, and Azure Cloud administration, overseeing virtualized environments and cloud-based services to support business operations.
• Endpoint Management: Administer Microsoft Windows servers, Active Directory, SCCM, and Sophos AntiVirus, ensuring the security and functionality of endpoint devices.
• IT Infrastructure Tools Management: Manage IT infrastructure tools such as Manage Engine AD management, VEEAM/EMC Networker, and Microsoft Sentinel, ensuring their effective utilization in IT operations. Maintain updated security patches and network devices firmware.
• Network Infrastructure Configuration: Configure and troubleshoot Cisco core switches, wireless controllers, and Cisco ISE, ensuring the stability and security of network infrastructure.
• Firewall Policy Management: Fine-tune and configure firewall policies, implementing security measures to protect the company's network infrastructure from unauthorized access and threats.
• Vendor Coordination and Support: Coordinate support with principal IT infrastructure vendors, Inter-IKEA infra teams, and solution partners, ensuring timely resolution of IT infrastructure issues.
• Incident Resolution and User Support: Investigate, troubleshoot, and resolve IT infrastructure Level 2 support incidents, change management, and service requests, providing efficient and effective solutions to users.
• Audit and Compliance Support: Support IT infrastructure-related audit, compliance, and security reviews and assessments, ensuring adherence to regulatory standards and best practices.
• Standardization and Process Improvement: Support and coordinate with IT Infra Specialists to strengthen and standardize infrastructure architecture design, delivery, and operational processes, promoting efficiency and consistency. Maintain inventory records of IT infrastructure hardware with associated software licenses and support contracts, and support system and data backup and recovery procedures to ensure the integrity and availability of business data and IT services.

About the job

The IT Operations Manager plays a pivotal role in leading the day-to-day IT operations for one or more countries within Ikano Retail markets. Their mission is to provide the business with the right tools at the right time and place, ensuring smooth functioning of IT systems and providing timely support to meet business needs efficiently. In addition to managing infrastructure-related activities, the IT Operations Manager supports IT infrastructure improvement and establishment projects to enhance operational efficiency and meet evolving business requirements.

Your assignment
The IT Operations Manager contributes to the long-term growth by carrying the following responsibilities.

• Leadership and Oversight: Lead and oversee day-to-day IT operations with a customer and co-worker-first mindset. Secure performance based (KPI) steering and maintain clear SLAs.
• User Support and Service Level Management: Single-point-of-contact in the respective market, including Infrastructure, Application, End User Computing (EUC) tasks, in line with agreed Service Level Agreements.
• Budget Management:  Manage operational budgets, including recurring forecasting.
• IT Asset Management: Manage IT assets, ensuring integrity, security, and privacy.
• Policy Compliance: Ensure IT assets operate in accordance with policies and standards. Support compliance of the enterprise environment, including auditor support and risk mitigation.
• IT Initiatives and Enhancement: Plan, lead, and implement IT initiatives to proactively enhance IT capabilities.
• Collaboration and Partnership:  Work closely and partner with business stakeholders, IT, external vendors, and solution partners. Develop long-term relationships and provide excellent support.
• Infrastructure Administration and Support: Maintain high availability and performance of Business Application, IT infrastructure, network, cloud, and End User Computing (EUC) infrastructure. Monitor and support IT infrastructure with a high level of availability and performance.
• Troubleshooting and Incident Management: Investigate, troubleshoot, and follow up on IT infrastructure Level 2 support incidents, change management, and service requests. Ensure resolution, closure, work-around, and escalation as necessary. Root-cause-analysis (RCA) reporting on P1 and P2 incidents in respective markets.
• Audit and Compliance Support: Support IT infrastructure-related audit, compliance, and security reviews and assessments. Maintain inventory records of IT infrastructure hardware, software licenses, and support contracts.
• IT Procurement: Quotation sourcing and seeking approval, raise PR/PO on hardware request and liaise with vendor on goods/service delivery.

About the job
We are looking for a proactive enthusiast who drives our data infrastructure and shares our overall vision of “creating a better everyday life for the many people”. As a Data Engineer, you take on regional responsibilities, striving to deliver high quality data products focusing on the following key responsibilities.
 

Your assignment

• Building and maintaining required infrastructure for optimal extraction, transformation, loading and serving of data from various data sources.
• Monitor production pipelines to ensure data availability and data accuracy targets are met.
• Collaborate with the Data Infrastructure Manager to ensure our data architecture/infrastructure is scalable, fits the needs of our users, while improving load time and cost efficiency on a regular basis.
• Work with stakeholders including data/analytics, design/development, product and executive teams and support and assist them with their data infrastructure needs and data related technical issues.
• Document our data infrastructure, orchestration principles, coding standards and CICD pipeline(s).
• Support CICD pipeline(s), as well as data solution code repository and code migration processes.
• Collaborate and coordinate within our data and digital teams, business stakeholders, partners, and external vendors developing excellent data solutions and building long-term beneficial relationships.
• Be a part of a dynamic data team. Together we are putting data into co-workers’ hands and establish a data informed decision mindset.

About the job
Reporting to the Sales Manager, you lead your team in developing the IKEA business and your respective HFB (Home Furnishing Business).

Your assignment

• You come up with business and action plans for your responsible areas and manage resource effectively.
• You optimize sales and profitability, by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.
• You act quickly on commercial opportunities and customer feedback, keeping an active eye on competition and take appropriate action when necessary and communicate with your matrix partner in the Service Office.
• You collaborate effectively with your matrix partner in Service Office to attain better results.
• You cultivate good working relationships with your commercial team and drive all commercial agenda within the team.
• You secure and develop our customer base through effective range presentation and sales steering, thereby ensuring an inspiring and enjoyable shopping experience for all IKEA visitors.
• As a leader, you are also to lead and develop your team by providing coaching and regular engagement.

About the job

Reporting to the Facilities Manager, you will use your technical expertise to support the Facilities department in maintenance and repair tasks on the interior and exterior of IKEA Tampines building.

Your assignment

• Manage and attend to requests relating to mechanical and HVAC systems in the building (e.g. fire protection system, sprinkler, air compressor, chiller checking, AHU checking, etc.)
• Perform investigation and rectification works and update the Supervisor/ Technical Officers.
• Perform and ensure all preventive maintenance works are carried out according to the maintenance programs and procedures.
• Carry out any ad-hoc maintenance or repair work as assigned while ensuring safety first.
• Follow up and provide timely updates to Team leader and Manager on the status of the request.
• Identify and report the need for repairs or breakdown issues.
• Undertake other duties as per assigned.

Your profile

• Minimum 3 to 5 years of experience in facility/building maintenance.
• Possess at least a Professional Certificate/NiTEC in Mechanical/Electrical or equivalent.
• Good communication and interpersonal skills.
• Possess a good safety mindset and displays good WSH behaviour.
• Effective team player with good attention to details and strong follow-up skills.
• Strong multi-tasking ability and able to work in a fast-paced retail environment.
• Able to commit working on AM & PM shift, including weekends and public holidays.

About the job
Reporting to the Local Marketing and Communication Manager, you will support and coordinate the local marketing and communication efforts in the main market area (MMA). 

Your assignment
You will be a part of our Local Marketing & Communication team and your responsibilities include:

• Understand customer profile and behaviour research
• Participate in marketing brainstorming sessions
• Assist in the creation of content and graphics for communication channels
• Event coordination and implementation
• Carry out administrative and operations-related tasks as required
• Be involved in the development of various plans that support the initiatives of our Singapore Local Marketing & Communication team.
• Responsible for overall management of the Stores’ internal communication channels, including digital signage, notice boards, Yammer, IKANO One Intranet and Store content. Work with matrix in Service Office Corporate Communication Team. Own the channels and collaborate with other stakeholders to motivate participation and secure best practices.

Your profile

• Highly independent, fast-learner, and requires minimal supervision
• An appetite for learning more about the IKEA brand and business and gain experience in marketing and/or communication
• Excellent time and task management skills
• Excellent verbal and written communication skills
• Excellent people engagement skills
• Proficient in Adobe Illustrator and Photoshop
• Able to work for at least 4 months

Your assignment

• Know and understand the customers’ shopping behaviour, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers

• Ensure that sales and profitability is secured through sales steering and range efficiency to maximise growth

• Know the key barriers and facilitate an easy buying process for my customers.

• Provide feedback to secure commercial opportunities in a multi-channel environment and work actively to help sell in all channels

• Ensure that area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place.

• Take responsibility to achieve the goals set for my area of responsibility

• Contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset

• Conduct/Support product knowledge trainings for co-workers related to a product range.

• Ensure Balance operational excellence in daily operations to enhance the easy buying experience in line with commercial review requirements

• Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.

Your assignment

• To know and understand the customers’ shopping behaviour, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers;
• To ensure that sales and profitability is secured through sales steering and range efficiency to maximise growth;
• To know the importance and actively work with replenishment proposal- securing the right parameters to ensure product availability ;
• To ensure that my area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place;
• To contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset;
• To support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.

About the job

Reporting to the Checkout Manager, together with your team of co-workers, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.

Your assignment

• You ensure the checkout areas are efficiently equipped and co-workers are available to help customers throughout the day.
• You are available to support the check-out co-workers if they are unable to resolve customer's issues by dealing with the issues positively.
• You ensure accuracy of the Store’s daily monies collection, bank deposits and accuracy of the cash transaction records.
• You are responsible and accountable for daily basic operational needs and ensure proper maintenance of internal document for audit purpose.
• You will investigate conduct inquiry or follow-up of discrepancy.
• You will provide training and support the checkout manager to develop the co-workers’ career development by having regular one-one sessions and conduct performance appraisal.
• You will support the check-out manager in work scheduling and timecard management of the co-workers.
• Following up on the department action plan and taking action to ensure we are continually focus on achieving the agreed goals and compliance to the internal processes.
• Ensuring IKEA store is a safe and secure environment at all times for visitors and co-workers.

Your profile

• You have at least 3 years of experience in a leadership role within a fast-paced retail environment.
• Have a proven track record of leading teams and fostering team camaraderie.
• You are meticulous with an eye for details and strong follow-up skills.
• You are customer-centric with strong problem-solving and analytical skills.
• You have good communication and interpersonal skills.
• You are hands-on and physically fit to withstand prolonged hours of standing and able to handle heavy merchandise.
• You can commit to working on AM/PM shift, including both weekends and public holidays.

About the job

Reporting to the Facilities Manager, you used your functional and technical expertise to support the Facilities Department by taking care of the property and ensure the store has the proper comprehensive services and teams in place to deliver results, and keep the property and building in safe, working order, available and open for business.

Your assignment

• Provide support to the Facilities Manager, ensure the store is supported in call out situation. Ensure the scope of work, services and assets are being delivered and maintained to IKEA SEAMEX expectations.
• Monitor FM contracts for compliance and cost control. Maintain partnering relationship with vendors, suppliers, and contractors while ensuring they comply with the scope of work, delivering best products and services at minimum expense.
• Ensure that the planned preventative maintenance program is updated and in order, and that vendor performance is recorded and documented.
• To monitor, maintain and troubleshoot problems with the building’s utility system to ensure that proper operation including mechanical, plumbing, electrical, life safety and energy management system. Take care on all emergency control on and off hours.
• Review and ensure that Facilities comply with any Risk/FM Audit (SecCheck / Blue / Property) and work through practical ways with your manager to comply and meet the targeted score.
• Ensure smooth facility operations, ensure energy consumption is being recorded, and that the maintenance of the facilities infrastructure, and property are operationally efficient.
• Supervise technical teams on site and lead your team of co-workers by ensuring work assignment are follow up and executed on time.
• Assist in analysing building conditions and assigned building services resources and assist in preparing report setting forth progress, adverse trends.

Your profile

• Minimum 4 years supervisory experience in facilities, maintenance and building management. Hands-on knowledge in handling various technical aspects of building and facilities management with project management experience.
• Well versed in all local laws and regulations governing property maintenance, building management, statutory compliance and certification and licenses.
• Strong service ethic. Pro-active, can-do attitude with strong problem solving skills.
• Strong communication and interpersonal skills and skilled in report writing, presentations and use of IT tools
• Proven leadership abilities to lead by example, motivate and develop your team competencies
• You have the ability to work in a fast pace environment and manage stressful situations
• Able to commit working on AM & PM shift, including weekends and public holidays.

About the job

As a member of the Business Navigation team, you will play a key role in providing financial analysis and lead the staff optimisation process to deliver to the needs of the store. You will be involved in the staff planning, budgeting, and forecasting processes, translating the store’s strategies and goals into performance measurements through analysis and benchmarking. Working with multiple functions across the business, this is a highly visible role that represents a great opportunity to develop a thorough understanding of IKEA commercial operations.

Your assignment

Financial analysis

• Having the full understanding of the store’s P&L, and support the Store Business Navigation Manager in steering actions to provide store in shape as new, reducing costs while considering all impacts on the store’s P&L.
• Support the budgeting and forecasting process through close follow-up of the P&L and provide regular updates and recommendations to store management on the store’s financial position.
• Identify, assess, and translate key industry trends into emerging risks and strategic business opportunities that shape the trajectory of our commercial opportunities.
• Provide relevant and user-friendly business information on the store’s performance KPIs through dynamic reports. You influence with data, and articulate key insights to the store management team to drive sound business decision making.
• Responsible for timely and accurate closing of the monthly account, and all necessary procedures for monthly closing and annual closing while ensuring compliance with IKEA accounting standard, legal, tax, and statutory compliance in Singapore.
• Support the correct procurement of indirect material by requesting and comparing supplier quotations, performing periodic reviews on contract management and supervision to ensure purchases are compliant to procurement principles and IWAY standards.

Staff Planning

• Support the staff planning process through analysis on productivity/ efficiency drivers to maximizing resource availability and skills across all departments.
• Responsible for following up on the staff planning process from budgeting and forecasting and reporting, taking commercial influences taken into consideration.
• Identifying and escalating when the schedule for actual hours exceeds the financial framework and possible improvements in the process for the store are identified.
• Contribute to the deliverables of objectives in the store staffing approach with close follow up on staff planning and related retail KPIs with accurate reporting.
• Responsible for safeguarding the stores complete staff planning process and performance and advising managers in ways to maximize resource availability.

Your profile

• A professional with minimum 6 years of strong FP&A experience and business acumen and feels invigorated by a fast-paced and dynamic environment.
• A globally recognised professional accounting qualification, e.g. CPA, ACCA, CIMA, etc., is preferred.
• Strong communication skills with the ability to present financial information to non-financial stakeholders.
• Ability to influence and galvanizing others to follow you toward a solution.
• Process driven, results-oriented with excellent analytical capability and critical thinking skills.
• Meticulous with strong attention to details and good follow-up skills.   
• Strong interpersonal skills with ability to work collaboratively and effectively with multi-cultural business partners and stakeholders, within cross-functional teams in a matrix organization.
• Experience in ERP or financial reporting systems like TM1, MVBC, Qilkview.
• A retailer who contributes towards the business through actions and presence including weekends, public holidays, and on rotating shifts.

Your assignment

• You will be responsible for unloading containers, palletizing, strapping and labelling of pallets.
• You will be responsible for moving pallets from buffer locations to the identified locations for replenishment purposes.
• You will perform inventory checks and ensure data integrity and the highest stocks availability for customers
• You will adhere to quality, security and safety service standards and comply with procedures, rules and regulations
• You will ensure the warehouse is clean and safe for work
• You will be required to operate pallet jack, forklift or reach lift to move heavy articles

About the job

Reporting to the Shopkeeper of the respective Home Furnishing department, the Sales Associate provides excellent sales service to ensure high levels of customer satisfaction, ensuring the IKEA basic merchandising standards are met to give customers a positive shopping experience.

Your assignment

• Ensuring high level of customers’ satisfaction by assessing customers’ needs, providing information and assistance when required.
• Ensuring your department is clean and tidy, with items properly displayed, priced and fully stocked.
• Actively steering top selling and prioritized products to maximize sales.

About the job

Reporting to the Customer Relations Manager, your primary responsibility will be to manage and oversee the Cashiers and Checkout Team Leaders to ensure efficient, reliable, and secure payment transactions. You will play a crucial role in providing excellent customer service and ensuring that customers have a smooth, safe and enjoyable payment process and leave our store satisfied with their shopping experience.

Your assignment

• Lead and manage a team of Cashiers including performance management, training and development, succession planning and recruitment of new co-workers.
• Ensure operational excellence by efficiently resourcing the checkouts and maintaining a smooth and seamless customer flow to optimize customer satisfaction.
• Manage payment transactions and the cash office with a strong focus on reliability and safety to ensure secure handling of financial transactions.
• Handle customer queries, complaints, and service recovery professionally and promptly
• Analyze customer and financial key performance indicators to identify areas for improvement.
• Collaborate with internal and external partners to create a safe and efficient working environment.

Your profile

• Minimum of 5 years of experience in a leadership role within a fast-paced retail environment.
• Proven track record of leading teams and fostering team camaraderie.
• Customer-centric approach with strong problem-solving and analytical skills.
• Ability to handle stressful situations and deliver results under pressure.
• Excellent communication and interpersonal skills.