Contract & Billing Executive takes responsibility for the timeliness of Direct Merchant Leasing (DML hereafter) contract renewal, new / temporary terminal applications. This role supports all DML contract management activities which include engagement with merchant inquires, generating reports for management reporting portal, supporting all DML transactions (from billing, credit note to merchant refunds) etc.
The role is also responsible for the bank /acquirer billing & reporting, he/she supports the generating of the invoices by validating & tabulating the report.
Responsibility Activity
1. DML Contract Management
Support contract management activities, scopes include:
· Contract preparation, renewal, new permanent and temporary terminal applications, handle merchants’ enquiries and follow-up on contract endorsement.
· Supporting all contract related administrative duties like scheduling and arrange on site programming job, liaising with the bank on merchant general information update, terminal retrievals and paper roll orders.
· Billing of defective / missing accessories.
· Preparing monthly DML reports for Dashboard KPI reporting.
2. Bank leased Management
Supporting bank leased management activities, scopes include:
· Assisting the monthly leasing invoicing process by validating and tabulating the monthly bank lease report.
· Work closely with the banks / acquirers / internal stakeholders to ensure monthly billing is completed in a timely fashion.
· Billing ownership over defective / missing accessories management for banks.
· Prepare monthly ride on for bank reporting.
3. Billing Management
Support billing activities, scopes include:
DML billing
· Preparing invoices for all contract related activities by engaging with merchants. Provide details to the internal team to generate invoice.
· Work closely with Finance department by resolving AR issues, send invoices when required.
· Preparing invoice template / updating of merchant contacts for all DML billing contract related activities by engaging with merchants & internal departments.
· Liaise with Finance department for AR, merchants’ deposit refund and the preparation of issuing credit note.
· Updating monthly deposit refund file.
Bank leased / billing
· Preparing data for bank lease invoices for all banks / acquirers on a monthly basis.
· Provide instructions to internal team for the generation of invoices.
· Liaise with Finance department for AR, including the preparation of credit note.
