Total 3 job vacancies by International Nightlife Consulting Pte. Ltd.

Job Summary-

The role of the Bar/Restuarant Floor Manager is to drive sales, ensure seamless daily operations of the outlet, staff efficiency and customer care.

Duties and Job Description-

- Manage all F&B and day to day operations within budgeted guidelines and in line with Employees Only Singapore’s standards and protocols.

- Preserve excellent levels of internal and external customer service.

- Identify customer needs and respond proactively to all their concerns.

- Upholding company standards and policies.

- Creating a welcoming and hospitable environment for all incoming guests.

- Lead F&B team by example.

- Managing and training F&B Team.

- Upholding and executing company policies and procedures.

- Provide two way communication with the team and nurture an ownership environment with emphasis in motivation and teamwork.

- Comply with all health and safety regulations

- Keeping clear communication with the head of security on duty.

- Reporting all major incidents to general manager immediately.

- Executing all ad hoc/administrative duties as required.

- Creating a memorable EO Experience!

Job Requirements:

• At least 3 years in high volume Food & Service Operations.
• Possess effective management skills.
• Good command of spoken English.
• Ability to work under pressure.
• PC literate with knowledge of Excel and Word.

Job Description

• Assume the duties of the General Manager in his or her absence.

• Manage restaurant operations and employees to deliver a dependable, high level of service to all guests consistent with company operational standards, workplace policies and procedures – including but not limited to delegation of job tasks, monitoring and supervision of service.

• Accountable for planning, coordinating, and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are always maintained.

• Provide strong presence and leadership amongst the team

• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency.

• Develop promotional activities which generate increased revenue.

• Review operating results with the team and identify opportunities to improve performance.

• Monitor and minimize wastage of consumables and maintain labor productivity ratios.

• Anticipate heavy business times and organize procedures to handle extended waiting lines.

• Monitor guest reactions and confer frequently with service staff and floor managers to ensure guest satisfaction.

• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.

• Responsible for coordinating training of all staff as needed.

• Holds daily pre-shift meetings and departmental meetings as needed.

• Maintain guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

• Minimum 3 years’ experience in high volume full service restaurant and/or bar

• Possess a comprehensive set of F&B service and operations skills and a focus on great customer service.

• Enjoys problem solving and can think outside-the-box in difficult situations.

• Possess a team-oriented approach to management with a mindset of open communications.

• Capable of building and managing relationships with staff as well as key customers.

• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.

• Have a well-groomed, professional appearance.

• Advanced expert knowledge of liquors, cocktails, aperitifs, mixes, wines, vintages and wine pairings with food items on our menu, as well as proper handling and storage of wines.

• Experience with opening and closing an establishment, purchasing food and beverage inventory, controlling and tracking inventories, training and managing employees, working with vendors and suppliers.

• Able to work on rotating shifts, including weekends and Public Holidays.

• Proficient in using computers and POS systems.

• Have a good command of spoken and written English.

Job Summary-

The role of the Bar/Restuarant Floor Manager is to drive sales, ensure seamless daily operations of the outlet, staff efficiency and customer care.

Job Description-

• Ensure daily opening and closing duties in the outlet are properly executed.
• Manage all operational related tasks efficiently.
• Maintain a high level of customer service standard.
• Maintenance of the outlet.
• Ensure POS System is always operational and accurate.
• Commnunicate daily with FOH and BOH staff.
• Provide coordination and services for kitchen and service and door.
• Execute any other duties as requested by immediate superiors.

2- Administrative:

• Assist the reservations department.
• Ensure that all supplies and stocks in the outlet are enough for daily operations.
• Submit outlet nightly Log
• Ensure proper ordering, receiving and storage procedures are being followed.
• Menu formatting and printing.
• Updating of menu and POS system.
• Maintaining transport log.
• Execute any other duties as requested by immediate superiors.

Job Requirements:

• At least 3 years in Food & Service Operations.
• Min. Diploma/Degree in F&B management/Tourism/ Hospitality and related fields or extensive relevant Food & Service Operations of more than 6 years.
• Possess effective management skills.
• Good command of spoken English.
• Ability to work under pressure.
• PC literate with knowledge of Excel and Word.

Personality/Skills:

• Interpersonal- Teamwork
• Leadership- Coaching, Delegating, Responsibility, Building and Driving Team
• Personal Attributes- Honest, Trustworthy, Integrity, Sense of Humour, Calm