Total 217 telecommunication engineer job vacancies in Singapore

As a Systems Specialist, will be providing support in the following areas:

a) Develop and implement a threat hunting framework to provide a comprehensive structure for planning, executing, and managing threat hunting initiatives.

b) Develop and refine threat hunting methodologies and procedures to enhance the organization's ability to detect and respond to advanced threats.

c) Continuously enhance threat hunting techniques, processes, and tools to improve the organization's overall cybersecurity posture.

d) Stay updated with the latest vulnerabilities, security trends, and techniques in cyber threats and hacking methodologies.

e) Conduct research on emerging threats and vulnerabilities and provide recommendations for enhancing the organization's security posture.

f) Conduct proactive threat hunting exercises to identify and investigate potential security incidents and suspicious activities within the network.

g) Document all findings, analysis, recommendations and investigation results in a clear and concise manner and generate reports for management and stakeholders.

h) Develop and tune security monitoring rules, correlation logic, and detection signatures.

i) Be proficient in utilizing various security technologies, including SIEM (Security Information and Event Management) tools, network traffic analysis tools, endpoint detection and response (EDR) systems, vulnerability management system and threat intelligence platforms.

j) Work closely with other cybersecurity teams, such as for incident response, security operations, and threat intelligence, to share findings and collaborate on incident investigations.

k) Develop and implement a cyber intelligence framework to provide a systematic and organized framework for collecting, processing, and leveraging intelligence to enhance HDB's cybersecurity posture and decision-making capabilities.

l) Integrate the cyber intelligence framework with the HDB's Security Operations Center (SOC) and incident response team and ensure that the intelligence gathered is effectively used to detect, prevent, and respond to cyber threats.

m) Continuously monitor and collect information from multiple sources, including threat intelligence feeds, security vendors, dark web forums, social media, and other online platforms, to identify emerging cyber threats and attack trends.

n) Analyze the collected threat intelligence data to identify patterns, trends, and potential cybersecurity risks.

o) Prioritize and triage threats based on their relevance and potential impact to HDB.

p) Conduct in-depth analysis of threat actors, their motivations, capabilities, and tactics, and provide insights on potential risks and impacts to the organization's systems, networks, and data.

q) Produce regular and ad-hoc reports, briefings, and alerts on emerging threats, trends, and risk assessments to relevant stakeholders, including senior management, incident response teams, and other cybersecurity teams. The report shall also provide technical information in a clear and actionable format for various stakeholders.

r) Provide timely and accurate intelligence support during security incidents, assisting incident response teams in understanding the nature and scope of the threat, and providing guidance on containment, remediation and recovery strategies.

s) Support vulnerability management efforts by analyzing threat intelligence data to identify vulnerabilities, exploit trends, and potential targets, and prioritize patching and mitigation activities.

t) Collaborate with threat hunters and other cybersecurity teams to develop and refine threat hunting strategies based on threat intelligence insights and analysis.

Qualifications

a) Possess fundamental application security knowledge like interpretation of HTTP response status codes and WAF violations.

b) Display understanding of network security best practices.

c) Display understanding of techniques in cyber threats and hacking methodologies.

d) Strong problem-solving skills and ability to work under pressure. Willingness to learn.

e) Fundamental skills on Microsoft Office products like Word and Excel.

f) Additional certifications like CCNA, CCNP, CISSP or related certifications are a plus.

g) Must be able to work beyond business hours including weekend when necessary

Good knowledge and hands on experience working with software and hardware systems in the area of:

• IP CCTV System

• Perimeter Protection System (PPS)

• Physical Security Information Management System (PSIM)

• Video Management System (VMS)

• Audiovisual System

 Analyze, plan, implementation (network, system, infra, applications), testing, and management of a state-of-the-art integrated perimeter, video surveillance and video analytics security system.

 Work closely with team members to meet client’s service delivery level agreement

 Able to work and coordinates with contractors and clients

 Works with partners to diagnose and rectify technical issues as well as support preventive and corrective maintenance

 Understands technical documentation, installation manuals, system drawings etc.

 Able to read and orientate construction drawing, floor plan, etc.

 Continuously looking to improve processes as well as introduce new technologies for better security and greater customer satisfaction

 Proficient in electrical power and good knowledge on power cabling works for on-site works

 Understands technical documentation, manuals, as-built system drawings etc.

 Works independently without supervision and communicates well with team members, partners, and clients

 Assists maintenance team to ensure System Availability and Reliability meets customers’ requirement

 Carries out any other technical related duties that may be required

 With knowledge on construction site safety and regulatory requirements

Personal Attributes

• Positive work attitude, self-motivated, creative, and resourceful with a customer first mind set

• Independent, hardworking, and able to work under pressure

• Able to handle emergency situations outside of normal work hours when required

• Good inter-personal, organizational, problem solving and teamwork skills.

Work Location Mostly outdoors on different sites across Singapore

Mandatory Skills Cisco Router
Preferred Skills Cisco Catalyst Switch, Alcatel-Lucent FortiNet Series, Palo Alto Networks Firewall, Fortinet

Certification: CCNA

Preferred Skills Network - Routing and Switching, Firewall Administration and Operation
Brief Job Description
• Provide technical support, propose solutions, and project related queries for all Wired, Wireless network.
• Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.
• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
• Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer
- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Create and maintain comprehensive documentation for all implemented networks.
- Assist in preparation of proposals and solution presentations.
- Able to lead a team of network engineers (size).
- Attain key certifications for partnership with key vendors.

Experience in the WOG environment.

• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms

• Escalate and work with second or third level support/third party vendor on resolution of problem when necessary

• Maintain hardware inventory at assigned locations

• Provision new users with hardware, software and account setup

• Provide with both remote and onsite support for multiple locations, if required

• Troubleshoot and resolve a variety of technical problems

• Assist with network connectivity issues

• Provide great communication and customer service to company employees in person and through phone calls and emails

• Work on assigned tasks and projects including hardware and software rollouts

• Work with hardware / software vendors, whenever required

• Provide training when needed help facilitate users requests and in the implementation of company project

• Provide VPN support including end-user setup and problem

• Work closely with other support teams (client support team, application support team, server support team)

• Develop and document IT operational processes whenever required

• Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses

• Assist on AV setup in meeting rooms for conference calls and meetings

• Provide regular checks and maintenance on system health of the meeting rooms

• Provide back-end support for live event broadcast

• Support ad-hoc IT project deployments

• Attend meetings to update current projects

• Attend trainings provided by the company

• Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status

• IT Asset Management

About the Role

We are seeking a skilled and experienced Data Engineer to join our team. The Data Engineer will be responsible for requirement gathering, strategizing, planning, implementing, maintaining, monitoring, and reporting on various aspects of our Data Engineering and Architecture Platforms. This role involves working closely with cross-functional teams to ensure the efficient and secure handling of data.

Responsibilities

Data Domain Management

• Interpret business workflows and data requirements.
• Conduct data exploration and create entity relationship diagrams.
• Develop data models and manage ETL processes.
• Create and service data pipelines.

Data Platform Operations

• Set up, install, and manage access controls.
• Monitor and maintain data pipelines to ensure quality data outputs.
• Validate data fusion processes for safe use.
• Data Platform Upgrade and Migration:
• Design, develop, and implement robust processes and automation.
• Conduct testing (unit testing, SIT, UAT) and implementation.
• Ensure secure and efficient data fusion, exploitation, and sharing.

Documentation and Administration

• Maintain data dictionaries and workflow processes.
• Report for Data Incident Concierge (DIC) and other documentation.
• Handle paperwork for data administration, including asset management and procurement of tools.

Collaboration and Continuous Improvement

• Collaborate with partners and cross-teams to benchmark best practices.
• Drive continuous improvement in data interpretability and searchability.
• Develop and maintain tools such as Microsoft Purview.

Requirements

• Minimum 4 years of hands-on experience in data engineering, systems implementation, or equivalent roles.
• Experience in data integration, analytics, system integration, and working on data pipelines.
• Knowledge of information management practices, including data lifecycle management, data modeling, and master data management.
• Experience in gathering requirements for data warehouses or similar systems.
• Familiarity with Change Management, Risk Management, and Incident Management.
• Experience supporting relevant Government Projects and understanding Government Data Governance Standards and Regulations (e.g., IM8, PSGA).
• Experience in public health or epidemiology is advantageous.

Technical Skillset

• Proficient in PySpark, SQL, and/or Python.
• Experience with large datasets.
• Proficiency in Microsoft Azure and Power BI is advantageous.
• Agile or other Project Management Methodology certification is a plus.

Windows and Linux Engineer

Job Role/Level Engineer, System Engineering

Skillset Category Common/Niche (delete accordingly)

Mandatory Skills Red Hat Enterprise Linux (RHEL)

Preferred Skills Azure, VMware

Brief Job Description

• Plan, execute, monitor and control the various technical aspect of the project.

• Manage or participate in new setup or upgrade of system/network infrastructure projects.

• Responsible for supporting operational systems satisfying contractual Service Level Agreement

• Perform and manage routine preventive maintenance and operational activities

• Provide project documentation and reports

• Diagnose and rectify technical issue

• Managing and Operating Red Hat Linux, Windows VM Infrastructure

o Installation/Configuration/Hardening/Maintenance/Patching

o Maintain System Security

o Advanced Troubleshooting

o Performance Tuning

o Capacity Management

o Preventive/Proactive Support

o Incident/Change/Problem Management

o Provide system administration support and guidance for development team’s app configuration tasks

o Veritas Clustering Setup on RHEL VM would be added advantage

o Chef Automation would be added advantage

o AWS EC2 maintenance

• Managing and Operating VMware vSphere IT infrastructure

Other IT Infrastructure Related Tasks

• Red Hat Enterprise Linux (RHEL) and Windows Administration

• Professional understanding of networking related to RHEL and Windows

• Professional understanding of SAN Storage related to RHEL and Windows

• AWS Certified Solution Architect will be an advantage

• Good understanding of large Data Center Facilities operation

• Hands-On experience supporting various Infrastructure agents like NetBackup

• (Mid-Level) vSphere 7.x.

• Cross-team collaboration with storage, network, security and application delivery

• Technical leadership quality to handle technical challenge and sensitive situations

• Integrate the server automation process either by custom scripts or via third-party solutions(Ansible)

• Candidate should have the drive and intellectual horsepower to resolve user issues and support them through telephone, email, or via chat services as applicable

• Strong communications skills

• Excellent spoken and written English communication skills

Candidates with at least 1 year of relevant experience in RHEL preferred.

Candidates with some work experience and possess exposures/ knowledge in RHEL are welcome too.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Senior Infrastructure Engineer

Job Description

Provide operation and administration support on system infrastructure according to the agreed service levels.

• System administration;

• Backup and recovery administration;

• Server security administration;

• Performance and fault management;

• Report requirements; and

• Server management support.

Type of system infrastructure includes:

• Physical Servers;

• Virtual Machines (VMware, Hyper-V);

• Windows Active Directory (AD, DNS, DHCP, Group Policy) <- This is a must.

• Storage (SAN);

• Backup (Veritas, Backup-exec, backup appliance).

Type of Operating System includes:

• Windows Server 2016/2019/2022

• Experience with RedHat Linux is a bonus

Requirements

• Minimum 3 years’ experience in Microsoft Server administration

• Microsoft Certified Solutions Associate (MCSA)

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities

• Perform end-to-end data loading using AWS Glue and Lake Formation.
• Develop and manage ETL workflows using AWS Lambda, Step Functions, PySpark, and Python scripts.
• Load data into AWS RDS and manage data storage in S3 Buckets.
• Provide data for BI reporting using Tableau, leveraging data from S3 Buckets and RDS.
• Implement and manage AIML workflows in AWS using SageMaker, including model building and deployment.
• Utilize AWS Bedrock for advanced data processing and analytics (knowledge and experience with AWS Bedrock is a plus).
• Install and configure native AWS services as required.

Requirements

• Proven experience with AWS Glue, Lake Formation, Lambda, Step Functions, PySpark, and Python.
• Strong understanding of AWS RDS, S3 Buckets, and data management best practices.
• Experience with BI reporting tools, particularly Tableau.
• Familiarity with AIML workflows and model building using AWS SageMaker.
• Knowledge of AWS Bedrock is a plus.
• Experience with the installation and configuration of AWS native services is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Experience

• Previous experience working within the public sector.
• AWS certifications related to data engineering and machine learning.

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Design, build, and maintain CI/CD pipelines using various CI/CD platforms to streamline cloud deployments. • Integrate automation solutions across applications to enhance operational efficiency. • Ensure best practices and security are prioritized when developing CI/CD pipelines. • Continuously improve operational workflows through task automation. • Collaborate with subject matter experts to ensure automation solutions meet business requirements. • Act as an innovative, hands-on DevOps engineer, focusing on both the technological and strategic aspects of the platform

Requirements:

Proven experience with Kubernetes and containerization technologies. • Strong understanding about DevOps and DevSecOps terminology. • Proficiency in automation tools such as Jenkins, GitLab Runner, AWS Lambda, AWS CodePipeline, and AWS CodeBuild. • Hands-on experience with Infrastructure as Code (IaC) tools like Terraform and CloudFormation. • Management configuration tool like Ansible, Puppet. • Familiarity with scripting languages such as Python, Bash, and PowerShell. • Experience working in multi-cloud environments, including AWS, Azure and GCP

Mandatory Skills CCTV knowledge, general system solutioning (network, system, infra, applications), project planning and execution, project cost management, management of contractors/juniors

Preferred Skills Construction site safety, issue troubleshooting, mechanical and civil works knowledge, proposal writing, documentation, efforts and costs estimation

Brief Job Description The ideal candidate should possess:

• Bachelor’s degree in computer science, Engineering, Information Technology, Electrical / Electronic, Information Systems or equivalent discipline

• 5 - 10 years of relevant experience in security surveillance hardware and software administration, configuration, network design, and troubleshooting

Roles & Responsibilities: 

 Work with system architect and pre-sales team to implement security surveillance systems and network infrastructure solutions in-premise and able to articulate and document the solution.

 Analyze, plan, implementation (network, system, infra, applications), testing, and management of a state-of-the-art integrated perimeter, video surveillance and video analytics security system

 Good knowledge and hands on experience working with software and hardware systems in the area of:

• IP CCTV System

• Fence Intrusion Detection System (FIDS)

• Physical Security Information Management System (PSIM)

• Video Management System (VMS)

• Data Protection

• Identify and Access Management

• Windows Server OS, Linux OS in a virtual environment

• Virtualisation and Hypervisors

• Network Monitoring

 Work, liaise and lead inter-disciplinary technical team and stakeholders to design, implement and verify solutions to meet project requirements for performance.

 Works with partners to diagnose and rectify technical issues as well as support preventive and corrective maintenance

 Develop technical implementation timeline with critical path that complements project management schedule.

 Collaborate with respective key vendors/partners to design and review the proposed solution architecture in accordance with standards and policies.

 Understands technical documentation, installation manuals, system drawings and able to orientate construction drawing, floor plan, etc.

 Ensure the project User Acceptance Tests are conducted successfully accordance to requirements

 Proficient in electrical power and good knowledge on power cabling works for on-site works

 Attend customers meetings, report regularly on progress and monitor project progress

 Liaise with customers/consultants/project managers concerning approval of designs, reviews, progress of work, problem solving, etc.

 Determine and define clear deliverables, roles and responsibilities of technical engineers in a project to ensure all are actively working toward established milestones and ensuring work complete on time on schedule.

 Assists maintenance team to ensure System Availability and Reliability meets customers’ requirement

 Conduct Root Cause Analysis of system issue and failures and recommend solutions.

 With knowledge on construction site safety and regulatory requirements

 Understanding of financial reporting, budget tracking, and project cost management

 Attain key certifications for partnership with key vendors

Personal Attributes

• Positive work attitude, self-motivated, creative, and resourceful with a customer first mind set

• Independent, hardworking, and able to work under pressure

• Able to handle emergency situations outside of normal work hours when required

• Good inter-personal, organizational, problem solving and teamwork skills.

Job Role/Level Systems Engineer/Level 2

Quantity 1

Skillset Category Common

Mandatory Skills CCTV knowledge, Electrical & Cabling (Power & Network)

Preferred Skills Contractor supervision, construction site safety, issue troubleshooting, mechanical and civil works knowledge

Brief Job Description The ideal candidate should possess:

• Diploma in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline

• 1-3 years of relevant experience in security surveillance hardware and software administration, configuration, and troubleshooting

Roles & Responsibilities: 

 Good knowledge and hands on experience working with software and hardware systems in the area of:

• IP CCTV System

• Perimeter Protection System (PPS)

• Physical Security Information Management System (PSIM)

• Video Management System (VMS)

• Audiovisual System

 Analyze, plan, implementation (network, system, infra, applications), testing, and management of a state-of-the-art integrated perimeter, video surveillance and video analytics security system.

 Work closely with team members to meet client’s service delivery level agreement

 Able to work and coordinates with contractors and clients

 Works with partners to diagnose and rectify technical issues as well as support preventive and corrective maintenance

 Understands technical documentation, installation manuals, system drawings etc.

 Able to read and orientate construction drawing, floor plan, etc.

 Continuously looking to improve processes as well as introduce new technologies for better security and greater customer satisfaction

 Proficient in electrical power and good knowledge on power cabling works for on-site works

 Understands technical documentation, manuals, as-built system drawings etc.

 Works independently without supervision and communicates well with team members, partners, and clients

 Assists maintenance team to ensure System Availability and Reliability meets customers’ requirement

 Carries out any other technical related duties that may be required

 With knowledge on construction site safety and regulatory requirements

Personal Attributes

• Positive work attitude, self-motivated, creative, and resourceful with a customer first mind set

• Independent, hardworking, and able to work under pressure

• Able to handle emergency situations outside of normal work hours when required

• Good inter-personal, organizational, problem solving and teamwork skills.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description & Requirements

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

As a Systems Specialist, will be providing support in the following areas:

a) Develop and implement a threat hunting framework to provide a comprehensive structure for planning, executing, and managing threat hunting initiatives.

b) Develop and refine threat hunting methodologies and procedures to enhance the organization's ability to detect and respond to advanced threats.

c) Continuously enhance threat hunting techniques, processes, and tools to improve the organization's overall cybersecurity posture.

d) Stay updated with the latest vulnerabilities, security trends, and techniques in cyber threats and hacking methodologies.

e) Conduct research on emerging threats and vulnerabilities and provide recommendations for enhancing the organization's security posture.

f) Conduct proactive threat hunting exercises to identify and investigate potential security incidents and suspicious activities within the network.

g) Document all findings, analysis, recommendations and investigation results in a clear and concise manner and generate reports for management and stakeholders.

h) Develop and tune security monitoring rules, correlation logic, and detection signatures.

i) Be proficient in utilizing various security technologies, including SIEM (Security Information and Event Management) tools, network traffic analysis tools, endpoint detection and response (EDR) systems, vulnerability management system and threat intelligence platforms.

j) Work closely with other cybersecurity teams, such as for incident response, security operations, and threat intelligence, to share findings and collaborate on incident investigations.

k) Develop and implement a cyber intelligence framework to provide a systematic and organized framework for collecting, processing, and leveraging intelligence to enhance HDB's cybersecurity posture and decision-making capabilities.

l) Integrate the cyber intelligence framework with the HDB's Security Operations Center (SOC) and incident response team and ensure that the intelligence gathered is effectively used to detect, prevent, and respond to cyber threats.

m) Continuously monitor and collect information from multiple sources, including threat intelligence feeds, security vendors, dark web forums, social media, and other online platforms, to identify emerging cyber threats and attack trends.

n) Analyze the collected threat intelligence data to identify patterns, trends, and potential cybersecurity risks.

o) Prioritize and triage threats based on their relevance and potential impact to HDB.

p) Conduct in-depth analysis of threat actors, their motivations, capabilities, and tactics, and provide insights on potential risks and impacts to the organization's systems, networks, and data.

q) Produce regular and ad-hoc reports, briefings, and alerts on emerging threats, trends, and risk assessments to relevant stakeholders, including senior management, incident response teams, and other cybersecurity teams. The report shall also provide technical information in a clear and actionable format for various stakeholders.

r) Provide timely and accurate intelligence support during security incidents, assisting incident response teams in understanding the nature and scope of the threat, and providing guidance on containment, remediation and recovery strategies.

s) Support vulnerability management efforts by analyzing threat intelligence data to identify vulnerabilities, exploit trends, and potential targets, and prioritize patching and mitigation activities.

t) Collaborate with threat hunters and other cybersecurity teams to develop and refine threat hunting strategies based on threat intelligence insights and analysis

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standard

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support
• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• possess at least one (1) of the following certifications or their equivalent:Microsoft 365 Certified: Modern Desktop Administrator Associate
  Microsoft Certified: Azure Administrator Associate; and
  Microsoft Certified: Azure Security Engineer Associate.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

DESKTOP ENGINEER (LEVEL 2)

Job Description & Requirements

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standard

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support
• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• possess at least one (1) of the following certifications or their equivalent:
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Azure Administrator Associate; and
  • Microsoft Certified: Azure Security Engineer Associate.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

Preferred Skills Cisco Catalyst Switch, Alcatel-Lucent FortiNet Series, Palo Alto Networks Firewall, Fortinet

- Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls.

- Hands-on experience with Alcatel Lucent Wireless Controllers.

- Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.

- Proficient in ClearPass Policy Manager for network access control and policy enforcement.

- Knowledge of network protocols, security architectures, and best practices.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication and teamwork abilities.

Senior Infrastructure Engineer

Job Description

Provide operation and administration support on system infrastructure according to the agreed service levels.

• System administration;

• Backup and recovery administration;

• Server security administration;

• Performance and fault management;

• Report requirements; and

• Server management support.

Type of system infrastructure includes:

• Physical Servers;

• Virtual Machines (VMware, Hyper-V);

• Windows Active Directory (AD, DNS, DHCP, Group Policy) <- This is a must.

• Storage (SAN);

• Backup (Veritas, Backup-exec, backup appliance).

Type of Operating System includes:

• Windows Server 2016/2019/2022

• Experience with RedHat Linux is a bonus

Requirements

• Minimum 3 years’ experience in Microsoft Server administration

• Microsoft Certified Solutions Associate (MCSA)

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standard

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support
• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• possess at least one (1) of the following certifications or their equivalent:Microsoft 365 Certified: Modern Desktop Administrator Associate
  Microsoft Certified: Azure Administrator Associate; and
  Microsoft Certified: Azure Security Engineer Associate.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

Senior Infrastructure Engineer

Job Description

Provide operation and administration support on system infrastructure according to the agreed service levels.

• System administration;

• Backup and recovery administration;

• Server security administration;

• Performance and fault management;

• Report requirements; and

• Server management support.

Type of system infrastructure includes:

• Physical Servers;

• Virtual Machines (VMware, Hyper-V);

• Windows Active Directory (AD, DNS, DHCP, Group Policy) <- This is a must.

• Storage (SAN);

• Backup (Veritas, Backup-exec, backup appliance).

Type of Operating System includes:

• Windows Server 2016/2019/2022

• Experience with RedHat Linux is a bonus

Requirements

• Minimum 3 years’ experience in Microsoft Server administration

• Microsoft Certified Solutions Associate (MCSA)

Job Role/Level Engineer, System Engineering

Mandatory Skills Aruba Clear Pass

Preferred Skills Cisco Catalyst Switch

Brief Job Description

Responsibilities:

• Day to day operation of managing, administration of all cisco switches and Clearpass on customer site.

• Support operations such as production networks in a hyper-scale and heterogeneous environment.

• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.

• Anticipate potential operational risks and develop strategies to mitigate/minimize.

• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.

• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.

• Escorting of vendors when needed.

Requirements:

• Degree/Diploma in IT / Computer Science / Engineering or equivalent

• Experience in a System Integration environment and/or implementing Network systems is a plus

• Familiar and experienced in Palo Alto Firewall and Clearpass

• Certification in Network related products will be a plus.

• Good interpersonal and communication skills with ability to explain technology from a customer perspective

• Strong analytical and problem-solving skills.

• Good communication, team player and written skills.

• Positive working attitude and passionate in information security

Responsibilities

• Design, Code, and Test Siemens PLC Systems: Utilize the TIA portal to design, code, and test Siemens PLC systems, ensuring they meet project specifications and industry standards.
• Pharmaceutical Industry Experience: Apply your knowledge of the pharmaceutical industry to develop and implement PLC solutions that comply with regulatory requirements and enhance operational efficiency.
• Desigo CC System: Work with the Desigo CC system to integrate and manage building automation and control systems.
• BMS/PCS Expertise: Leverage your expertise in Building Management Systems (BMS) or Process Control Systems (PCS) to support various projects and ensure seamless integration with other systems.
• Hardware Design and Engineering: Design and engineer hardware components for PLC systems, ensuring they are robust, reliable, and meet project requirements.
• Site Support and Troubleshooting: Provide on-site support and troubleshooting for PLC systems, addressing any issues that arise during installation, commissioning, and operation.
• Interface with Other Systems: Ensure PLC systems interface effectively with other systems, including SCADA, HMI, and other automation and control systems.
• Project Execution: Manage and execute PLC projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.

Requirements

• Experience: 4-6 years of relevant experience in Siemens PLC engineering, with a focus on the pharmaceutical industry.
• Technical Skills: Proficiency in using the TIA portal for PLC design, coding, and testing. Experience with the Desigo CC system and BMS/PCS is highly desirable.
• Problem-Solving: Strong troubleshooting skills and the ability to provide effective on-site support.
• Communication: Excellent communication skills, with the ability to interface effectively with clients, project teams, and other stakeholders.
• Project Management: Proven experience in managing and executing PLC projects, with a track record of delivering successful outcomes.
• Certifications: Relevant certifications in Siemens PLC systems, BMS, or PCS.
• Industry Knowledge: In-depth knowledge of regulatory requirements and best practices in the pharmaceutical industry.