Job Summary
Responsible for the day-to-day activities of the sales administration for the Aerospace/Railway Department with the aim of providing effective support, ensuring all business processes are performed according to company policies, procedures and in alignment with the business strategies and objectives.
Job Description
1. Pre-Sales Administration Support
• Maintain customer-material pricing in SAP.
• Create material master in SAP.
• Create and maintain customer master data in SAP.
• Attend to initial customer’s enquiries on pricing, stock availability, lead time and etc.
• Assist sales team in compiling tender documentation for submission.
2. Sales Administration Support
• Responsible for all sales related processing in SAP pertaining to :
- Orders creation & maintenance
- Delivery and Billing
- To run monthly Sales & Gross Profit report for aerospace department based on the BIW report.
• Coordinate internally to ensure customer requirements are fulfilled whilst ensuring compliance with policies and procedures of the company.
• Monitor & communicate with customer to provide information and status pertaining to their order.
• Prepare order related documentations for hand-over to customer, eg: warranty certification, service manual, parts catalog, financial related documents.
3. After Sales & Service Administration Support
• Responsible for all service related processing in SAP pertaining to:
- Orders creation & maintenance
- Delivery & Billing.
• Attend to customers on after-sales service requests & complaints.
• Coordinate internally to ensure service requirements are fulfilled whilst ensuring compliance with policies and procedures of the company.
• Monitor & communicate with customer (external & internal) to provide information and status pertaining to their order.
• Prepare order related documentations for hand-over to customer, eg: warranty certification, service manual, parts catalog, financial related documents.
4. Warranty Claims Administration
• Monitor warranty claim status and co-ordinate to ensure claims are processed and completed.
5. Purchasing
• Create Vendor and maintain Purchasing Information Record in SAP.
• Create purchase order in SAP
• Coordinate order confirmation, shipment arrangements and importation documentations with vendors for direct shipment.
• Follow up and resolve shipment discrepancy with vendors.
Job Requirements
• Minimum Nitec/Higher Nitec/Diploma in Business or related field
• 3 to 5 years of working experience, preferably in sales coordination / administration.
• Computer literate and proficient in Microsoft Office (Word, PowerPoint, Excel).
• Good communication skills and able to work independently.
• Working knowledge of SAP SD, PS & MM modules will be an added advantage.
• Have good discipline and work attitude.
