· Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and “System Live”.
· Project Management: Successfully and effectively manage implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; POS, Payment Gateway, Call Telephony Integration, Voice Booking System & BI/Dashboard Reporting.
· Account Management: Collaborate directly with restaurants & hotels stakeholders to confirm goals, driving implementation of TableCheck at their venue and tailor configuration and communication toward those goals.
· Product Guru : Be a product consultant, able to help clients learn the platform effectively and optimize their utilization based off their business requirement.
· Team Player: Partner with Team Lead and Sales Representatives to support customers toward product adoption.
· 1+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
· Fresh Graduate Diploma or Degree in any field are welcome to apply.
· Outstanding written and oral communication skills
· Detail-oriented, strong critical thinking and problem-solving abilities
· Love to connect with people, love foods, love to travel.
· Positive & keen to learn attitude.
· Outstanding written and oral communication skills
· Detail-oriented, strong critical thinking and problem-solving abilities
· Love to connect with people, love foods, love to travel.
· Fresh Graduate are welcome to apply.
· Positive & keen to learn attitude.
