Responsibilities
· Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally
· Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
· Maintain secured custody of found property
· Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
· Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
· Perform daily settlements and financial reconciliations for revenue submissions
· Identify improvements and propose recommendations to address operational challenges
· Opportunities to work across the various venues of Singapore Sports Hub
Requirements
· Have a genuine passion for customer satisfaction
· Good communication skills
· Ability to work well in a team
· Pro-active, self-motivated and keen learner
