Qualifications
• Must be able to navigate through system database software to configure and troubleshoot data and hardware related issues.
• Experience and understanding of Enterprise System architecture is a plus.
• Ability to delegate and organize responsibilities with projects involving multiple personnel is essential which include but not limited to
• Scheduling and holding regular meetings with customers and team members to discuss system health and open tickets.
• Experience with system upgrade process and practices as well as methodical and careful planning is essential.
• Certifications in Lenel Onguard, Software House CCure, Avigilon ACC/ACM, S2 Access Control Systems and Video Management Systems are plus.
Duties
• Responsible for meeting with clients to determine their system needs.
• Ability to work with design team to engineer complete system(s).
• Monitor and maintain system health which includes Database and application Servers.
• Test, program and troubleshoot access control and digital video systems.
• Follow assigned projects through to final adjustment and commissioning of installed systems.
• Create test plans and test systems.
• Install complete turnkey system (software and hardware).
• Customize system to tailor to customers’ business model.
• Work off hours to support customers and technicians globally.
• Troubleshoot system/network related issues over the phone with customers and vendors.
• Ability to train customers and technicians on respective systems.
• Be available for 24 hour phone support.
• Document and maintain system architecture and parameters specific to customer.
• To work in compliance with the Company’s Health and Safety standards and requirements; with the safety of self and others in mind at all time.
