Total 5 job vacancies by Kids Edutainment Pte. Ltd.

Job scope :

· To ensure smooth daily operations within the Attractions as well as the Recreations department.

· To be responsible for proper opening and closing of the KidZania park to ensure that the facility operates within the agreed schedule and that the safety and satisfaction of KidZania guests are prioritized.

· To liaise with other departments to ensure the park operations run smoothly on schedule.

· To prioritize, communicate, assign or delegate responsibilities to direct reports to ensure that their department operates at an efficient level, producing high quality results.

· To control and maintain stocks and inventories, related to their department, responsibly to ensure their department can operate smoothly.

· To properly maintain and cerate records and documentations with accurate and up to date information according to company and legal standards when required.

· To constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.

· To carry out duties as tasked with a professional attitude, ensuring that KidZania service standards, objectives and code of conduct are met or exceeded at all times.

Requirements :

· Proven Supervisor experience

· Requires a recognized professional qualification in leisure/travel/tourism industry experience

· Efficient customer interaction

· Sound knowledge of duty roster organization

· Comprehensive understanding of opening and closing

· Leadership and management skills

· Communication skills

· Reporting skills

· Computer literate

Benefit :

· Competitive Salary

· Performance bonus

· Medical insurance

· Free theme park admission for your family

· Opportunities for career advancement

· Free parking

· Meal provided

· Uniform provided

Job scope :

· Achieve sales targets for Sim Leisure Group while ensuring excellent customer service at KidZania Singapore.

· Respond promptly to sales inquiries via all channels (WhatsApp, email, social media, etc.), utilizing up-to-date park information and standardized replies.

· Follow up on pending inquiries from school, and family groups to convert them into ticket sales.

· Coordinate with Food & Beverage, recreation, and other departments for upcoming events (team-building activities, birthday parties) and food orders.

· Arrange site visits and fulfil special requests (media shoots, video recordings).

· Actively seek sales opportunities within school groups.

· Document all incoming inquiries and orders, especially event orders, to evaluate conversion rates, identify sales trends, and assess the effectiveness of advertising campaigns.

· Maintain accurate and up-to-date records and documentation, adhering to company and legal standards as required.

· Continuously seek ways to enhance departmental effectiveness and efficiency by proposing improvements.

Requirements :

· Fluent in written and verbal English.

· At least 2-years of experience as sales Executive and experience in customer service, especially in the tourism / leisure industry (preferred but not required)

· Computer-literate, particularly with emails, social media, Microsoft Word and Microsoft Excel

· Creative problem-solving ability

· Multitasking and meeting strict deadlines

· Articulate and assertive in communicating ability

· Excellent mentoring, coaching and people management skills

Benefit :

· Competitive Salary

· Performance bonus

· Medical insurance

· Free theme park admission for your family

· Opportunities for career advancement

· Free parking

· Meal provided

· Uniform provided

Job Description: Assistant Operations Manager

Job scope:

· To ensure smooth daily operations within the Attractions, Ticketing, Housekeeping, Food & Beverage, Security as well as the Recreations department.

· To be responsible for proper opening and closing of the Escape/ KidZania parks to ensure that the facilities operate within the agreed schedule and that the safety and satisfaction of Escape’s guests are prioritized.

· To liaise with other departments to ensure the park operations run smoothly on schedule.

· To prioritize, communicate, assign or delegate responsibilities to direct reports to, ensure that their department operates at an efficient level, producing high quality results.

· To control and maintain stocks and inventories, related to their department, responsibly to ensure their department can operate smoothly.

· To properly maintain and create records and documentations with accurate and up to date information, according to company and legal standards, when required.

· To constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.

· To carry out duties as tasked with a professional attitude, ensuring that Escape / KidZania service standards, objectives and code of conduct are met or exceeded at all times.

Requirements:

· 5 years of proven management experience.

· Experienced in leisure / travel / tourism industry

· Leadership and management skills

· Communication skills

· Reporting skills

· Computer literate

Company Description

We are Kids Edutainment (KidZania) which combines inspiration, fun and learning through realistic role-play not only for children but as well to our crew team members. Kids Edutainment is a subsidiary of the Sim Leisure Group. Sim Leisure Group is a well-established designer, developer and operator of theme parks listed on the Singapore Exchange. The Group’s founder, Dato' Sim Choo Kheng, has more than 30 years of experience in the theme park and attractions industry, having designed, built and managed theme parks around the world.

Role Description

This is a full time on-site role as an Retail Crew at KidZania Singapore. As an Retail Crew, you will be responsible of the store's inventory, as well as regular stock taking and sales report.

• Operate the retail facilities in the park, including the merchandise store and food and beverage outlet.

• Serving consumers and processing sales transactions.

• Ensure that products are spotless, prepared, organised, and presentable.

• Maintain outlet cleanliness at all times.

• Receive deliveries and conduct stock counts.

• Perform daily opening and closing of outlets with promptness.

• Maintain the stock level at par.

• Ensure high customer satisfaction by providing excellent sales service.

• Welcome and greet customers.

• Responsible for daily cashiering and money management, as well as timely submission of sales reports

• To carry out duties as tasked with a professional attitude, ensuring that Sim Leisure’s service standards, objectives and code of conduct are met or exceeded at all times.

• Assist with any other ad-hoc tasks as allocated by the Management at all times

Qualifications

• Candidate must possess qualification in Diploma, Degree or equivalent

• Willing to work with a flexible schedule, including public holidays and weekends

• Familiar with POS system and good numerical skills

• Ability to work well in a team with an outgoing and fun personality

• Willingness to learn with a positive attitude

• Excellent organizational and problem-solving skills

• Experience in the entertainment or theme park industry is a plus

• Able to demonstrate excellent customer service and conflict resolution skills

· Responsible for ticketing, customer service and event coordination.

· Assist walk-in customer.

· Work closely with Sales Department on upcoming events for School Visit, Birthday Party and etc.

· Take care and supervise the children visiting KidZania.

· Deliver exceptional customer service to all customers.

· Ensure that the SOP and other safety guidelines are adhered.

· Participate in the trainings necessary for your role in the park, which in this case is Customer Service SOP Training, Emergency Response and First Aid Training, KidZania Essence Training.

· Prepare and carry out daily opening and closing task of the park.

· Conduct daily cleaning of the establishment and the park.

· Interact with children in different activities and guide them to be a Doctor, Fireman, Pilot, Model, Actor and much more plus offering them an excellent service.

· Any other tasks allocated to you by the management which may not be specified in this Job Description but are within your competencies

Requirements

· Must be flexible with work schedule including weekends, and holidays.

· Friendly Guest disposition.

· Outgoing and fun personality.

· Good Communication skills and confidence to talk to children and parents

· Able to deal playfully with young children

· Willing to work in Sentosa Island.