MAIN RESPONSIBILITIES
➢ Promote the use of Givenchy products and brand story.
➢ Demonstrate the use of Givenchy products.
➢ Achieve sales and other targets set by the Retail / Boutique / Counter Manager.
➢ Provide excellent, professional, and personalized service to customers to increase brand loyalty.
➢ Always maintain the highest standard of Brand image.
1. Sales and Customer Service
▪ Demonstrate and promote the sale of the Givenchy Beauty products.
▪ Achieve sales and other targets set by Retail / Counter / Boutique Manager.
▪ Report sales figures to Retail / Counter / Studio Manager and Corporate Office.
▪ Provide accurate skin profiling consultation and assessment to customers.
▪ Educate customers on product information and application.
▪ Establish and maintain excellent customer relations by providing prompt, professional, polite, and personalized services at all times.
▪ Register, maintain and update customers in Point-of-Sale system.
▪ Book appointments and perform skincare and make-up consultations.
▪ Follow up on customers after product-purchase to ensure product satisfaction and build regular customer base.
▪ Handle customer enquiries, complaints and product returns professionally and amicably.
▪ Keep abreast about product / company / store information.
▪ Actively participate in company corporate events, new product launches, photography make-up assignments, etc.
2. Maintenance and up-keeping of work environment
▪ Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
▪ Maintain a clean and organized work area.
▪ Maintain tester units in proper schematic order.
▪ Clean or replace any broken or damaged products.
▪ Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
• Inform management of any store maintenance issues.
• Inform management of any Health and Safety issues which might lead to accidents.
• Ensure availability of testers, printed materials, and counter supplies at all times.
▪ Merchandise and display counters according to the marketing focus of the month and as directed by superior. • Always maintain the highest hygiene standard.
3. Personal Grooming
▪ Uphold the highest standard of Givenchy image and always adhere to the Givenchy’s grooming and uniform guidelines.
▪ Ensure that only the Givenchy’s products are used during working hours.
4. Inventory Management
▪ Assist in stocking of all counter supplies and inventory daily as required.
▪ Assist in merchandising and re-stocking all products on the floor in showcases and cabinets.
▪ Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.
▪ Communicate low-stock and out-of-stock situations to Retail / Boutique / Counter Manager.
▪ Assist in the proper rotation of stocks.
▪ Maintain accurate stock records, conducts stock checks and report discrepancies to Retail / Boutique / Counter Manager.
5. Training
▪ Pass all skill tests set by the Brand / Company.
▪ Actively participate in all training sessions, meetings and corporate events.
▪ Apply knowledge acquired from the training sessions to the boutique / counter.
6. Others
• Adhere to established security procedures regarding the handling of cash and assets.
• Establish good working relationships with team members to maintain an amicable and harmonious working environment.
• Undertake all administrative duties assigned by Supervisor or Manager.
• Any other tasks assigned by the Supervisor or Manager from time to time
