Total 6 job vacancies by Lhn Parking Pte. Ltd.

Job Responsibilities:

• Be the Bridge Between Customers and Executives: Respond to phone and email inquiries with clear and accurate information, facilitating communication between customers and executives.
• Customer Service Hero: Resolve customer inquiries and disputes efficiently, escalating complex issues promptly when necessary.
• Record Keeper: Maintain accurate and organized records of customer interactions within the company's operating system.
• Supports Daily Operations: Perform a variety of administrative and clerical duties, providing ad-hoc support around the office as needed.
• Organized and Detail-Oriented: Ensure all documentation is meticulously maintained within the company's operating system.
• Team Player with a Can-Do Attitude: Be a positive and proactive team member, willing to take on additional administrative tasks as assigned.

Requirements:

• NITEC or Equivalent: Possess a NITEC qualification or equivalent experience.
• Bilingual Communication: Have a strong command of written and oral communication in English and Chinese to effectively liaise with associates.
• Communication Champion: Demonstrate excellent communication skills and feel comfortable confidently handling phone calls.
• Tech-Savvy Assistant: Be proficient in using MS Word and Excel for daily tasks.
• Fresh Graduates are welcome.

Job Responsibilities

• Day to day troubleshooting, diagnosing breakdown problems, and enhancing servicing on the car park system.
• Upkeep and perform preventive maintenance of parking equipment , replacement of parts and components at car park sites .
• Co - ordinate and follow up project on site.
• Resolving Technical issues with contractors, suppliers, vendors and customers.
• Involve in start-up works of new car parks and handling over of car parks. Example termination of telephone lines, arrange with contractor to install/ remove signs, coordination with contractors to install/dismantle equipment.
• Provide technical support and troubleshooting of car park system.
• Documentation of maintenance and repair works, purchases, testing records.
• Initiate purchase requisition for spare parts, consumable items and works orders.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring the smooth operation of our car park facilities.

Key Responsibilities:

Customer Service:

• Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and car park system.
• Provide accurate and timely information about car park rules, regulations, and procedures.
• Demonstrate excellent problem-solving and conflict resolution skills to ensure customer satisfaction.

Operations:

• Assist with traffic flow management during peak hours to maintain a safe and efficient parking experience.
• Perform routine checks on EPS equipment and promptly address any minor malfunctions.
• Ensure compliance with all car park policies and regulations.

Additional Tasks:

• Complete any other tasks assigned by the supervisor to support the overall operations of the car park.

Qualifications and Skills:

• Strong customer service skills and a passion for delivering exceptional service.
• Ability to troubleshoot basic technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and work under pressure.
• Flexibility to work varying shifts, including weekends and holidays.

Job Responsibilities:

• Be the Bridge Between Customers and Executives: Respond to phone and email inquiries with clear and accurate information, facilitating communication between customers and executives.
• Customer Service Hero: Resolve customer inquiries and disputes efficiently, escalating complex issues promptly when necessary.
• Record Keeper: Maintain accurate and organized records of customer interactions within the company's operating system.
• Supports Daily Operations: Perform a variety of administrative and clerical duties, providing ad-hoc support around the office as needed.
• Organized and Detail-Oriented: Ensure all documentation is meticulously maintained within the company's operating system.
• Team Player with a Can-Do Attitude: Be a positive and proactive team member, willing to take on additional administrative tasks as assigned.

Requirements:

• NITEC or Equivalent: Possess a NITEC qualification or equivalent experience.
• Bilingual Communication: Have a strong command of written and oral communication in English and Chinese to effectively liaise with associates.
• Communication Champion: Demonstrate excellent communication skills and feel comfortable confidently handling phone calls.
• Tech-Savvy Assistant: Be proficient in using MS Word and Excel for daily tasks.
• Fresh Graduates are welcome.

Job Responsibilities:

• Ensure all data and documentation is meticulously maintained within the company's operating system.
• Assist the Business Support Team to compile and consolidate monthly reports and tickets.
• Assist to prepare documents/invoices/quotations.
• Perform a variety of administrative and clerical duties, providing ad-hoc support around the office as needed.
• Be a positive and proactive team member, willing to take on additional administrative tasks as assigned.

Requirements:

• Possess at least a diploma qualification or equivalent experience.
• Have a strong command of written and oral communication in English and Chinese to effectively liaise with associates.
• Proficient in using MS Word and Excel for daily tasks.

Job Responsibilities:

• Share clear and accurate information when responding to queries via Live Chat, over the

phone and through email

• Establish communications between Customers and Executives

• Resolve customer enquiries and disputes efficiently

• Escalate issues promptly where and when required

• Accurately provide and record information pertaining to key customer interactions

• Perform General Administrative and Clerical duties

• Provide ad hoc support around Office as needed

• Maintaining an accurate and organised record of documentation within the Company’s

Operative System

• Perform any administrative duties as assigned

Requirements:

• At least Diploma qualifications or equivalent

• Good command of written and oral in English and Chinese / Malay (in order to liaise with the English & Chinese / Malay speaking associates)

• Good communication skills and is comfortable speaking on phone

• Positive work attitude and a good team player

• Proficient in MS Word and Excel