Customer Service Agent (Email)
8 months ago
To facilitate email queries from policyholders, distribution representatives, and business partners regarding our products and services, thereby contr..
To facilitate email queries from policyholders, distribution representatives, and business partners regarding our products and services, thereby contributing to an overall positive customer experience.
Job Responsibilities
- Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
- Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
- Assess and manage appeals, feedbacks and minor complaints from all channel of distribution;
- Provide excellent customer service experience; and
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
Job Requirements
- ‘A’ Levels and equivalent.
- Meticulous and accurate;
- Produces good quality of work and always meet objectives set; and
- Proficient in customer servicing and possesses strong drive for service excellence.
- High level of integrity, team player, take accountability of own work and good attitude.
Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.
Official account of Jobstore.
