About Us
Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.
Responsibilities
- Analyze inactive contracts to identify any outstanding balances or debts that need to be addressed and to issue Statment of Account to debtors.
- Reach out to former clients to discuss unpaid debts associated with their inactive contracts.
- Offer repayment options or settlements that may facilitate the collection of overdue amounts, balancing recovery efforts with the customer's ability to pay.
- Keep thorough records of all communications and agreements regarding the inactive contracts and debts, which is essential for future reference and legal purposes.
- Coordinating with legal teams to pursue recovery through appropriate channels.
- Collaborating with legal teams to pursue recovery through appropriate channels.
- Collaborating with various departments to drive recovery efforts, update information, and gain insights into customer behaviour, ultimately creating a strategic advantage in managing debt.
- Provide updates on the status of inactive contracts and the effectiveness of recovery efforts.
- Other ad-hoc administrative task, if need be.
Requirements
- Able to work in a fast-paced environment and cope with company expansion.
- Able to work well under pressure and meet tight timelines.
- At least possess an A level/ Diploma in any discipline.
- Customer oriented, good written and verbal communication skills.
- Well verse in excel skill preferred
- Able to work 5.5 days work week (Sundays and PH: 10am to 2pm)
