- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
- Anticipates and tracks operational and tactical risks and providing strategic solutions.
- Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
- Works with sales teams to help set and meet daily and quarterly goals.
- Plays a significant role in long-term planning, project status reporting, and implementing change control processes..
- Oversees and reports weekly, monthly, quarterly, and annual metrics.
- Identifies trends and assess opportunities to improve processes and execution.
- Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
- Collaborates with transitions and onboarding team as needed.
- Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
- Assesses a variety of situations and provide clarity to team and stakeholders.
- Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
- Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
- Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.
Operations Manager Qualifications / Skills:
- Addressing operational concerns and issues, monitoring overall customer satisfaction
- Developing and implementing operational procedures and policies
- Excellent interpersonal communication and organizing skills to coordinate project activities
- Ability to communicate with others effectively
- Ability to work with details and time-sensitive issues
- Good decision-making skills and response to high-pressure situations
