Job Title: Office Manager (Maternity Cover)
Location: Marsden Swim School (102 Jalan Jurong Kechil)
Duration: 4-Month Maternity Cover (Starting 1st March 2025)
Reports to: Managing Director
About Us:
At Marsden Swim School, we have been dedicated to providing high-quality swimming lessons to swimmers of all ages and abilities for over 22 years. We focus on delivering a safe, supportive, and enjoyable learning environment.
We are seeking a proactive and highly organised individual to join our team as an Office Manager for a 4-month maternity leave cover. This role will require weekend availability. Training will be provided to ensure a seamless transition.
Position Overview:
As the Office Manager, you will play a key role in overseeing the day-to-day operations of the swim school, ensuring a high standard of customer service and operational efficiency. This position involves managing administrative duties, coordinating staff schedules, handling communications, processing invoicing, assisting with payroll, and providing support across various facets of the school’s operations. Additionally, the role requires weekend work to ensure smooth functioning during peak operational times.
Key Responsibilities:
- Manage day-to-day office tasks which includes answering phone calls, responding to emails, and handling customer inquiries on social media platforms (Instagram and Facebook).
- Provide excellent customer service, addressing concerns, answering questions, and ensuring a positive experience for all students and families.
- Update the CRM system with relevant information, such as upcoming blackout days and monthly announcements, ensuring all stakeholders are informed of important events and changes.
- Communicate critical updates regarding pool closures, coach substitutions, class cancellations, and other key information to all relevant stakeholders in a clear and timely manner.
- Track coaches annual leave, assist with arranging substitute instructors and managing any adjustments to the class schedule when necessary.
- Generate and send monthly invoices to parents via the CRM system.
- Track and manage coaches' hours, ensuring the accuracy and timely submission of timesheets.
- Facilitate the onboarding process for new staff members, ensuring they are properly integrated into the team.
- Oversee the general organisation of the office and ensure that all necessary supplies are stocked.
Qualifications:
- Proven experience in office management, administrative support, or similar roles (experience in educational or customer service settings is preferred).
- Strong organisational skills and the ability to multitask and prioritise effectively.
- Excellent communication skills, both written and verbal.
- Comfortable working on weekends, ensuring smooth operations.
- Friendly, approachable, and customer-focused, with the ability to work well with both staff and families.
- Ability to work independently and as part of a team.
Working Hours:
- Full-time role with a commitment to weekend shifts. Typical working hours are:
- Weekends: 8:00 AM – 6:00 PM
- Weekdays: 9:00 AM – 6:00 PM
- Off Days: 2 weekdays off
Compensation:
- Salary will be commensurate with experience.
