About the job
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for IT Support Analyst to join our Technology department on a permanent basis. The role will be based at Madame Tussauds Singapore (Sentosa Island).
Responsibilities
- Work with the wider IT Team to provide first class technical support to Merlin offices and attractions within region
- Promotion of the IT Service Desk to encourage adoption across the business as the single point of contact
- Consulting and advising users of all levels across Singapore and the APAC region
- Promote Continual Service Improvement and follow through with initiatives
- Promote and advocate security and governance policies
- Ensure IT standards are maintained and promoted across all IT disciplines.
- Ability to problem solve on more complex incidents and requests. Assisting with the coordination and resolution of major incidents.
Qualifications & Experience
- Proven experience in 1st or 2nd line technical support
- Must have experience with supporting Point of Sale Systems in Retail, F&B, Hotel and Ticketing such as Simphony, Opera, Accesso
- Field engineer experience is desirable
- ITIL Foundation
- Network support experience
- A Microsoft or Cisco based certification is desirable
- Technical skills – Troubleshooting, Windows 10/11, Office 365, Microsoft Cloud/Endpoint Manager, Apple, Android, Cisco Networking, Juniper Mist, Point of Sale (POS), Oracle, Digital signage, Kiosks, Ticketing System
The Benefits…
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here).
The local benefits include:
Medical & Dental Insurance
Sentosa Island Partner membership
Merlin Magic Passes that grant free entry for you & your guests to any of our attractions around the world
Development opportunities
Flexible working arrangements
And many more!
Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process
