Overview:
Meyzer Group, a prominent entity in the Fintech sector, is dedicated to advancing our industry through innovation and excellence. With a strategic focus on growth and expansion, Meyzer Group is actively involved in mergers and acquisitions (M&A) to strengthen our market presence and capabilities. As the Manager for HR BPO, your primary responsibility will be to oversee and enhance HR BPO operations, ensuring efficient service delivery and compliance with client requirements. You will work closely with stakeholders to implement effective HR BPO strategies and policies across multiple client entities.
Responsibilities:
· Oversee and lead our new and expanding Human Resource Business Process Outsourcing (BPO) business at strategic and operational levels.
· Fully responsible for the P&L of the HR-BPO business unit.
· Ensure all relevant daily HR Services operations are consistent and compliant to clients' company policies, clients’ management standards and employment laws and regulations.
· Accountable for achieving target key performance indicators (KPI), operational level agreements and Service Level Agreements (SLA) to the customers.
· Continuously monitor and introduce areas for improvement by acquiring and providing feedback from and to clients.
· Build successful relationships and achieve business objectives with existing and potential customers.
· Manage and guide the team to ensure service standards are achieved and the satisfaction of existing clients is maintained.
Requirements:
· Seasoned professional with minimum 5 years’ experience in leading Human Resource Outsourcing and/or Business Process Outsourcing business.
· Education background in Human Resources, Business Administration, or a related field.
· Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization.
· Proven ability to handle sensitive and confidential information with discretion and integrity.
· Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.
