Total 3 job vacancies by Mst Golf (singapore) Pte Ltd

As a Sales Associate, your primary responsibility is to drive sales growth through achieving targets and delivering exceptional customer service. You will play a crucial role in enhancing the customer shopping experience by engaging with customers in a friendly and personalized manner, addressing their needs, and resolving any concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills, contributing to the overall efficiency and success of the store.

JOB RESPONSIBILITIES

1.Customer Service Excellence

•Engage customers with expertise by providing 1-to-1 personalized advice on golf equipment, accessories, apparel and services based on customers' needs and preferences

•Create a memorable shopping experience by providing exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions

•Handle inquiries and complaints professionally and resolve customers’ concerns with patience and efficiency to ensure customer satisfaction

2.Sales Commitment

•Achieve or exceed weekly sales target, proactive in promoting products that suit customer needs and cross-selling complementary goods and services to boost sales

•Execute in store marketing and promotional displays based on company’s guidelines and support local golf sales events

•Demonstrate product knowledge and continuous learning for latest golf products, trends, and promotions to service customers’ inquiries

3.Inventory Management

•Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction

•Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage

•Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management. (pending Cindy)

4.Store Operation & Safety

•Maintain store cleanliness to ensure the store is clean, organized, and presentable to reflect the brand's professionalism and attract customers

•Maintain merchandise in accordance with company’s visual merchandising guidelines. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, and folding clothes.

•Support operational efficiency and to assist with opening and closing duties, including cash handling and securing the premises.

5.ILG Membership

•Register new members: Actively encourage customers to sign up and assist them through the registration process

•Promote ILG membership benefits: Educate customers on the advantages of ILG membership, such as exclusive discounts, events, and perks

•Build customer loyalty: Cultivate long-term relationships through personalized service and follow-ups to encourage repeat business

Experience and Skills:

• At least 1 year in a similar role within the retail industry

• Proven experience in achieving sales targets and KPIs

• Strong clients focus with an ability to build lasting relationships

• Exceptional verbal and presentation skills

• Positive, collaborative, and goal-oriented team member

• Friendly, professional demeanour with effective communication

• Ability to perform well in a fast-paced environment

• Demonstrates punctuality, honesty, and discipline

• Self-motivated, driven, and open to feedback

• Able to commit to rotating shifts (opening & closing hrs)

Benefits:

• 5 days work week
• OT + Performance Bonus
• Career Advancement
• Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personnel Accident Insurance
• Up to 16 days of Annual Leave
• Sick Leave Benefits + Statutory Leave Benefits
• Friendly Working + Teamwork Environment

*Want to know more about us? Please visit the link here: https://youtu.be/6cC0kesEVwQ

As the Marketing Manager, you will be responsible for crafting and executing a comprehensive marketing strategy designed to drive revenue growth, increase brand awareness and accelerate growth marketing. You will collaborate closely with various departments to ensure seamless marketing campaign execution while managing the marketing budget to maximize results. You’ll have the opportunity to influence key initiatives related to customer acquisition, sales growth, and overall brand expansion.

DUTIES & RESPONSIBILITIES

1. Driving Growth & Revenue:

• Create and implement strategies to boost brand awareness and increase revenue growth through customer acquisition, member’s retention and loyalty
• Focus on identifying opportunities and using performance-based channels such as CRM and loyalty programs to drive revenue
• Develop strategies to attract new customers and members, using customer segmentation and automation tools for targeted marketing to improve sales performance

2. Sales Marketing Strategy, Planning & Execution:

• Drive sales through effective marketing campaigns for brand launch, seasonal promotion and golf fest and events
• Conduct strategic analysis of the competitive landscape and perform detailed data analysis to derive insights for designing effective sales and marketing plans
• Develop and implement localized end-to-end sales and marketing initiatives, including collaboration with internal departments, brand owners and agencies

3.Budget Management & Business Analytics:

• Take ownership of the P&L and budget for all sales and marketing initiatives
• Manage the marketing budget efficiently to maximize ROI while ensuring compliance and proper documentation
• Analyse marketing performance data to measure success and optimize strategies. Use A/B testing and data insights to continuously improve marketing efforts and track ROI
• Implement systems to track and report sales and marketing performance systematically

4. Brand Building & Collaborations:

• Strengthen the brand’s identity across all channels and collaborate with brand owners through strategic partnerships to evaluate organizational goals
• Plan and execute multi-channel brand marketing across digital, social media and email, ensuring strong content marketing that aligns with growth objectives

5. Team Collaboration & Stakeholder Management:

• Work closely with other Heads of Departments, promoting creativity and collaboration. Coordinate with other departments to ensure alignment with overall company goals.
• Engage with internal and external stakeholders to optimize outcomes.
• Manage relationships with external agencies and ensure compliance with enterprise governance frameworks.

Experience and Skills:

• Diploma / Bachelor’s Degree in Business/Marketing or equivalent experience from which comparable knowledge and job skills can be obtained
• Minimum 5 years in marketing at leading FMCG company with a focus on growth marketing
• Skilled in developing and executing strategic marketing initiatives
• Excellent written and verbal communication skills.
• Experienced in handling marketing budgets and optimizing ROI
• Familiar with tools such as Google Analytics, CRM tools and marketing automation platforms
• Good understanding of managing both organic and paid marketing efforts across platforms like Google, Facebook, TikTok, Instagram, and email.
• Experience leading cross-functional teams, and partnering with external agencies
• Self-starter, resilient, able to react quickly in a fast-paced environment, can collaborate effectively across teams.

MST Golf is the largest chain of golf specialty retailer in Malaysia and has more than 40 retail outlets in Malaysia and Singapore. With retail as its backbone, we also cover wholesale business, golf related services including golf coaching, golf academies, event/tournament management, corporate merchandising, club fitting, and operating driving ranges. We are the distributor and retail partner of many global golf brands. Come and join our team and we grow together! On-site job training is provided!

Job Responsibilities:

• Assist incoming goods receiving, picking, and storage
• Assist in the preparation of outgoing goods for delivery
• Support other events and golf fair activities as required
• Carry out any other duties as instructed by superior from time to time

Requirement:

• At least 1 year of experience in a warehouse or logistics environment
• Basic communication skills in simple English to understand instructions and interact with coworkers
• Positive attitude and willingness to work in a team environment

Benefits:

• OT + Performance Bonus
• Career Advancement
• Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personnel Accident Insurance
• Up to 14 days of Annual Leave
• Sick Leave Benefits + Statutory Leave Benefits
• Friendly Working + Teamwork Environment

*Want to know more about us? Please visit the link here: https://youtu.be/6cC0kesEVwQ