Total 21 job vacancies by NCS

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a SAP PM/MM Consultant to be part of our diverse team of talent here at NCS!

What will you do?

• Building effective working relationships with the business; understanding their issues, concerns, and priorities.
• Take the lead role in assisting with the business case, planning and monitoring,
• Translating and simplifying requirements. Identifying areas that may require systems solutions.
• Analyzing change in light of current business processes, assessing impact on other SAP modules.
• Leading and/or participating in the business process analysis, testing, system cutover, documentation, and training of system functionality.
• Design and document the specification for program development and ensure the developed program meet the user requirements.
• Plan, identify, define and conduct System Integration Test and User Acceptance Test to ensure the proposed solution fulfil the business requirements.
• Collate information required for the authorization setup.
• Partnering with other functional and technical consultants to ensure a fully integrated enterprise system to meet the business needs within the stipulated timeframe and ensuring quality delivery.
• Responsible to ensure the proposed solution is aligned with the overall architecture design.
• Responsible to conform and comply with the program standards, processes and SAP specific technical standards defined for the project.

We’re searching for a SAP FICO Consultant to be part of our diverse team of talent here at NCS!

What will you do?

• Implement, configure, and support the SAP FICO modules within the S/4 HANA environment, including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, and Controlling.
• Collaborate with business teams to gather requirements, develop functional specifications, and ensure alignment with business objectives.
• Perform testing, user training, and provide ongoing support to maximize the efficiency of SAP FICO solutions.
• Manage system upgrades, migrations, and enhancements, ensuring compliance with financial regulations and best practices.
• Analyze and troubleshoot issues in the FICO modules, providing effective solutions to enhance system performance.
• Ability to work effectively within a cross-functional team environment and integrate activities with other teams within IT to ensure successful implementation and support of project efforts.

• To lead the design, development, and implementation of custom Fiori/UI5 applications to address complex business requirements. The ideal candidate will oversee the development of intuitive, responsive, and scalable user interfaces within SAP landscapes, using SAP Fiori and SAPUI5 technologies. You will work closely with business stakeholders, functional teams, and SAP architects to ensure that the applications meet business goals, improve user experience, and align with SAP best practices.
• Lead and mentor the Fiori/UI5 development team, ensuring adherence to SAP best practices and development standards.
• Provide guidance on complex technical challenges, ensuring that Fiori/UI5 solutions meet the specific business requirements.
• Design and develop custom Fiori applications using SAPUI5 and other related technologies (e.g., OData services, Fiori Elements, Fiori Launchpad).
• Implement modern web technologies such as HTML5, CSS3, JavaScript, and SAP Fiori Design Guidelines to build intuitive and responsive UIs for complex business processes.
• Develop custom OData services for seamless data integration between SAP backend systems (such as SAP S/4HANA) and the frontend applications.
• Work closely with business stakeholders and functional teams to understand the business requirements, translating them into scalable and maintainable technical solutions.
• Conduct feasibility analysis for the development of custom Fiori/UI5 applications to meet complex user interface and integration requirements.
• Architect, design, and document the technical solution for Fiori/UI5 applications, ensuring the solution aligns with both business and technical objectives.
• Design and develop integration solutions using SAP Gateway, OData services, REST APIs, or Web Services to connect Fiori/UI5 applications with backend SAP systems (SAP S/4HANA, SAP ECC,  etc.)
• Ensure smooth data exchange between SAP Fiori applications and backend systems, addressing complex integration and data transformation needs.
• Troubleshoot and optimize backend integration processes to improve performance and ensure the reliability of data exchange.
• Ensure that all Fiori/UI5 applications are designed with a focus on user experience (UX), adhering to SAP's UX guidelines and the latest design trends.
• Work with UX/UI designers to implement intuitive, responsive, and visually appealing user interfaces that improve user adoption and engagement.
• Continuously review and improve the usability and responsiveness of Fiori/UI5 applications, optimizing performance for various devices and platforms.
• Implement best practices for efficient development, leveraging SAP Fiori Design Principles, SAPUI5 performance tuning techniques, and efficient data management strategies.
• Share knowledge and best practices within the team to enhance the collective expertise in Fiori/UI5 development.

Telco+, is a joint initiative (created as a new Strategic Business Unit) between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insights-driven data to deliver enhanced customer experiences as well as to provide them enhanced capabilities to serve their enterprise customer segments. With the combined capabilities of Singtel and NCS’ expertise in digital and technology services, the new SBU has bold ambitions to be the service provider of choice for Telcos around the Asia Pacific and Middle East in helping them to re-invent themselves.

The Client Delivery Lead ensures quality delivery of projects by Telco+ to our clients. He/she will support projects across the (1) Communications (Comms) and (2) Media, Entertainment & Technology (MET) sectors within Telco+. He/she will partner with the Client Service Leads of the two sectors, to bring together Telco+ offerings to solve the key clients’ most critical business needs and bring value-added services to ensure they succeed. The Client Delivery Lead has responsibilities that encompass managing business value, establishing and maintaining professional relationships with clients and stakeholders and leading multifunctional project teams.

What will you do? 

You will act as the single point of contact for the key client on all project delivery and managed services delivery matters, for areas in your care. Beyond projects and operational delivery matters, you are also expected to:

• Develop business opportunities to solve the client’s problems;
• Ideate solutions using technology and process changes;
• Create growth opportunities by considering the feasibility and sustainability of these opportunities and the core capabilities of NCS.
• Support the presales solutioning process, to ensure proposed solutions are feasible and deliverable within the project parameters & available resources
• Direct the right team across different Lines of Business (LOBs) to drive revenue, quality and customer satisfaction targets and ensure delivery.
• Account for the delivery services of the client’s account and be involved in the delivery of the programs that you are responsible for

We’re searching for a Database Administrator to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Manage database changes through change request process & provide status reports to the relevant parties.
• Provide 1st and 2nd level operational database support.
• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Lead and monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve performance & availability.
• Lead and monitor the agreed service level, document & maintain the configuration of the databases; provide regular reporting to relevant parties.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Lead and monitor databases according to standard operations procedures.
• Lead in the implementation of service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Involve and lead in database implementation.
• Keep abreast of database technologies.
• A good team player and leader, good customer service with prompt 24x7 support

As a Senior Consultant, Operational Technology (OT) Security, you will be responsible to establish thought leadership, pursue opportunities and deliver projects in emerging domains. Current topics of interest includes security for Cyber Physical Systems (Including Operation Technology(OT)/Industrial  Control Systems (ICS), 5G use cases and IoT), Data Protection (including Post-Quantum Security), AI for Cybersecurity and Cybersecurity for AI. You will also be responsible for the joint research lab partnering Institutes of Higher Learning to conduct research and development in next-generation cyber security technologies.

You will play a pivotal role in advancing our organization's R&D initiatives by identifying vulnerabilities, developing cutting-edge solutions, and collaborating with cross-functional teams to ensure robust OT security strategies. You should expect to take on a role that leads technical and project management of OT/ICS security project delivery or play an active role in pursue and response to new OT/ICS security opportunities (depending on alignment to candidate profile) too.

What will you do?

• Play a technical role in OT/ICS security consultancy projects.
• Take on the responsibility to independently manage and deliver OT/ICS security projects. Typically for projects dealing with advanced/critical systems or projects that takes on the OT/ICS Security workstream of a larger new site construction project.
• Perform technical management and project management aligned to best practices of project management, OT/ICS security and systems engineering for complex/critical systems.
• Take and lead and own the planning and execution of the project delivery
• Key point of contact for the project overall with a focus on stakeholder management.
• Responsible to drive the coordinate of activities in complex project environment to execute the project and project plans
• Ensure smooth and proper integration of the OT/ICS security project workstream activities with the technical and non-technical workstreams activities in the larger construction/development project
• Complement the OT/ICS Security technical specialist and take on part of the technical work scope in the project execution as needed
• Play an active role in pursue and response to new OT/ICS security opportunities when necessary
• Play an active role and work with various parties involved for business development, outreach, technical pre-sales and thought leadership relating to OT/ICS security.
• Coordinate with various parties involved to develop project proposals, plans and budget in response to opportunities.
• Keep in touch with trends and market offerings in OT/ICS security domain
• Take on a commercial perspective regarding go-to-market for transiting R&D topics to commercial offerings
• Play a key role in developing programme plans in emerging technology domain of interest (OT/ICS Security)
• Participate in engagements relating to commercializing and go-to-market in emerging technology domain of interest (OT/ICS Security)
• Drive clear results of projects in alignment with strategy and vision
• Identify external collaborators (for funding, co-innovation, go-to-market and etc.) in alignment with strategy and vision

As the SAP BRIM Function Lead for Convergent Charging, you will lead the design, implementation, and optimization of Convergent Charging processes within SAP BRIM. This role involves collaborating with cross-functional teams and business stakeholders to ensure the seamless integration of billing solutions and revenue management systems, ensuring the solution meets business needs and adheres to industry best practices.

What will you do? 

•  Lead the functional design and configuration of SAP Convergent Charging (CC) within SAP BRIM, ensuring the solution supports complex pricing models, rating, and charging scenarios.
• Define and configure charging rules, rate plans, and rating algorithms to align with business requirements.
• Collaborate with technical teams to ensure the integration of Convergent Charging with other SAP BRIM components (e.g., Convergent Invoicing, Subscription Order Management) and external systems.
• Analyse business requirements and map them to SAP Convergent Charging capabilities. Identify gaps in the current setup and recommend solutions, enhancements, or workarounds to ensure efficient billing processes and continuously optimize charging processes to improve accuracy, efficiency, and scalability, keeping in mind evolving business needs.
• Work closely with business users, project managers, and other stakeholders to gather functional requirements and ensure alignment with SAP Convergent Charging.
• Act as a liaison between business stakeholders and technical teams to ensure the delivery of high-quality solutions.
• Provide guidance to business teams on best practices for revenue and pricing models within SAP Convergent Charging.
• Ensure that Convergent Charging integrates seamlessly with other SAP modules, such as FI-CA (Contract Accounts Receivable and Payable) and other external systems.

As the SAP BRIM Function Lead for Convergent Invoicing (CI), you will oversee the functional design, configuration and optimization of the Convergent Invoicing processes within complex SAP BRIM implementation. You will collaborate with cross-functional teams and business stakeholders to ensure seamless billing and invoicing operations, aligning with organizational goals and best practices.

What will you do?

• Analyse business requirements and align them with SAP BRIM Convergent Invoicing capabilities. Identify gaps and propose enhancements or workarounds to address business needs, while optimizing invoicing processes to ensure accuracy, efficiency, and compliance.
• Collaborate with technical and functional teams to integrate Convergent Invoicing with other SAP BRIM components, such as Subscription Order Management (SOM), Convergent Charging (CC), and FI-CA.
• To Identify opportunities to enhance existing Convergent Invoicing processes for better performance and usability.
• Stay updated on SAP BRIM advancements and incorporate relevant updates into existing systems.
• To oversee data flows and ensure consistency across upstream and downstream systems.
• Manage the end-to-end implementation of Convergent Invoicing, including system configuration, unit testing, integration testing, and user acceptance testing (UAT).
• Work closely with business users, project managers, and other stakeholders to gather requirements and deliver solutions.
• Provide guidance on best practices for billing and invoicing processes, ensuring alignment with industry standards.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As the SAP BRIM Solution Architect, you will work with one of our key customers on building their SAP Centre of Excellence and lead the design, implementation and optimization of SAP BRIM solutions across all modules in BRIM.

What will you do?

• Lead the design, implementation, and optimization of SAP BRIM solutions, serving as a bridge between business requirements and technology to ensure seamless integration, scalability, and efficiency in subscription-based and usage-based billing processes.
• Define and design end-to-end SAP BRIM solutions, aligning with business goals and industry best practices.
• Architect scalable, robust solutions across SAP BRIM components, including SAP Convergent Charging (CC), Convergent Invoicing (CI), Subscription Order Management (SOM), and Contract Accounts Receivable and Payable (FI-CA).
• Analyse and align client business processes with SAP BRIM capabilities, identifying gaps and recommending solutions. Enhance processes for subscription billing, usage-based billing, revenue recognition, and contract management. Work closely with stakeholders to streamline workflows and boost operational efficiency.
• Lead the implementation of SAP BRIM projects, managing technical and functional teams to deliver high-quality solutions.
• Develop project roadmaps, define milestones, and ensure adherence to project timelines.
• Design and oversee integration between SAP BRIM and third-party systems, leveraging Convergent mediation tool to ensure seamless data flows and accurate data processing across systems.
• Provide training and guidance to functional and technical teams on SAP BRIM modules and best practices.
• To propose enhancements to existing SAP BRIM solutions to improve performance, scalability, and usability.

NCS Gov+ offers government agencies transformative digital solutions, including IT modernisation & cloud computing, aimed at enhancing citizen experiences. As our Client Delivery Lead in Gov+, you will play a pivotal role in ensuring the quality delivery of projects while driving impactful outcomes for key clients.

• Collaborate with the Client Service Lead to align NCS offerings, including applications, infrastructure, cybersecurity, communication engineering, digital solutions, and thought leadership, with the client’s needs.
• Serve as the primary point of contact for project and managed services delivery.
• Foster strong relationships with clients, stakeholders, and multifunctional project teams to deliver business value.

What You’ll Do:

• Develop business opportunities and ideate solutions using technology and process innovations.
• Create sustainable growth opportunities that align with NCS’s core capabilities.
• Direct teams across different Service Organisations (SOs) to meet revenue, quality, and customer satisfaction targets.
• Oversee program delivery and maintain accountability for client services.

What You’ll Bring:

• Deep industry domain expertise to understand and frame client challenges effectively.
• The ability to engage and advise clients on transformative ideas and business solutions.
• Strong project management and technical skills to lead diverse teams and navigate delivery complexities.

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

The Quality Governance Lead is responsible for overseeing and ensuring the consistency, accuracy, and reliability of financial, project, and operational data across the organization. This role involves developing and managing dashboards, early alerts, and quality governance reporting, as well as driving corrective actions based on key project and financial indicators. The lead will work closely with PQE lead, Quality Leads, SBG Quality Council Leads/members, LOB leads, Delivery Lead, Client Service Leads, Client Delivery Leads, project managers, finance teams, and senior leadership to ensure quality control and mitigate risks. This role ensures that the organization maintains a proactive, data-driven approach to quality governance, driving transparency, accountability, and risk mitigation across all projects.

What will you do? 

1.    Dashboards and Early Alerts:

• PowerBI Dashboards: Develop and maintain interactive dashboards using PowerBI to track key project and financial metrics.
• Early Alerts: Establish systems for early alerts regarding critical issues such as:
  • Missing or inaccurate forecasts (ETC)
  • Manpower cost trending anomalies
  • Consistent variance between actuals and forecasts (Day 2)
  • Past fiscal year trends vs current forecasts (Day 2)
  • High unbilled revenue
  • Aging receivables and poor collection trends
  • EAC (Estimate at Completion) margin erosion and activate Watchlist
• AI Exploration: Explore and implement AI-driven models to predict potentially troubled projects and identify areas for intervention.

2.    Watchlist Management:

• Develop and manage the Watchlist for at-risk projects or financials, categorizing them into:
  • Orange (High attention needed)
  • Red (Immediate action required)
  • BRC - Projects need budget revisions
• Provide regular updates and insights to PQE lead and Global Service Lead and other stakeholders regarding projects on the Watchlist and recommend corrective actions.

3.    Quality Governance Reporting:

• Monthly Business Review (MBR): Oversee the preparation of MBR reports, delivering key insights into project status, financial performance, and emerging concerns.
• Quarterly Business Reviews (QBR): Lead the preparation of QBR reports, providing insights into project health, financial performance, and areas of concern.
• Audit and Risk Committee (ARC): Provide detailed reporting and analysis to the ARC on project and financial performance, including risk mitigation and governance practices.
• Board Reporting: Prepare concise, impactful reports for the Board, focusing on critical project and financial health indicators, trends, and risks.

As a Business Continuity Management (BCM) Consultant, you will be involved in developing, implementing, and maintaining Business Continuity (BC) and Disaster Recovery (DR) programs for the Data Centre. This role requires a proactive professional capable of analyzing risks, creating response strategies, and collaborating with cross-functional teams to ensure organizational resilience in the face of potential disruptions.

What will you do?

• Implement and manage Business Continuity and Disaster Recovery frameworks and infrastructure services complying to BCM standards and best practices.
• Lead the support team members that are key to the successful delivery of the services.
• Manage change to service projects’ scope and schedule to maintain customer satisfaction.
• Understand clients’ business environment and challenges. Applies knowledge to address clients’ issues.
• Apply information gathering methods, tools and techniques, which are appropriate to the information required and sources available e.g. focus groups, structured interviews, design of questionnaires/surveys, observation, statistical analysis, etc.
• Observe and analyse information to identify trends and issues, identifies root causes to problems, employs structured approaches to generate ideas, evaluates and selects actions. Recommends courses of action that are supported by sound rationale, objective facts and research.
• Craft clear, well organised reports/messages/papers and bringing out the value to the customer.
• Manage customer relationship during the projects deliveries through strong governance and communications skills.
• Provide pre-sales support for Request For Proposals by sizing delivery cost, writing of proposals, customized response for bid questions and presentation on Service Projects Implementation to potential customers.
• Ensure that customer projects are completed to a high quality and to the customer’s satisfaction.
• Manage and maintains Recovery Centre’s certifications and audits requirements.

We are looking for candidates who are interested in becoming application analyst who will be trained in an industry leading healthcare solution (Epic Systems) and be given an opportunity to have deep exposure to healthcare and clinical operations.

You will be part of the team that owns specific modules of the application and see through the configuration, implementation, testing, deployment, training and optimization as a module specialist.

Leverage your interpersonal skills to engage with stakeholders, project management skills to manage your part of a large-scale enterprise project, and your problem-solving skills to come up with workflow solutions to address end user needs.

• Attend Epic application module training and complete certification
• Maintain application certification for any prior certification or newly acquired certifications
• Collaborate with customer stakeholders to evaluate current and proposed workflows
• Identify approaches to configure the application you own to meet the workflow needs of the users or propose alternative ways to address their workflow goals, business and clinical objectives
• Develop and execute test plans, scripts, and scenarios to validate system functionality, data integrity, and workflow alignment
• Develop documentation and training curriculum for application workflow training to end-users to ensure readiness for go-live and new feature introduction
• Manage the implementation of your areas of responsibility with regard to schedules and quality
• Participate in change control processes and provide application inputs to changes that have system wide impact
• Manage integration as needed to other 3rd party systems or modalities
• Manage data migration and data conversion from legacy systems as part of the implementation  
• Work within your application teams that will comprise team members from the customer and other vendor partners.
• Plan, track and monitor the tasks assigned to you and be mindful of the impact of the changes you make, and adhere closely to change control processes

We’re searching for a Network Engineer to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

Overview

• Provide technical support, propose solutions and project related queries for all Wired, Wireless network.
• Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.
• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
• Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer

What we seek to accomplish together:

• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all implemented networks.
• Assist in preparation of proposals and solution presentations.
• Able to lead a team of network engineers (size).
• Attain key certifications for partnership with key vendors.

We’re searching for an Infrastructure / System Engineer to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

Overview

We are seeking an experienced Infrastructure Engineer to join our Infra team that is providing critical operations and maintenance for an enterprise customer. The ideal candidate will have advanced expertise in VMware Virtualization, Windows Server 2016/2019, Veritas NetBackup, Red Hat Enterprise Linux (RHEL), and SAN storage. This role is essential for ensuring the stability, reliability, and performance of the customer’s IT infrastructure.

What we seek to accomplish together:

1. VMware Virtualization:

• Design, deploy, and manage VMware virtual environments.
• Perform advanced troubleshooting and optimization of virtual infrastructure.
• Ensure high availability and disaster recovery configurations for virtualized environments.
• Conduct regular health checks and performance tuning of VMware systems.
• Perform regular updates, patching, and security hardening for VMware environments.

2. Windows Server Administration:

• Manage and maintain Windows Server 2016/2019 environments.
• Perform regular updates, patching, and security hardening.
• Implement and manage Active Directory, Group Policy, DNS, and DHCP.
• Troubleshoot and resolve server related issues to ensure optimal performance.

3. Veritas NetBackup:

• Configure and manage backup and recovery solutions using Veritas NetBackup.
• Perform regular backups, restore operations, and disaster recovery testing.
• Monitor backup jobs and troubleshoot failures.
• Ensure compliance with backup policies and retention requirements.
• Perform regular updates, patching, and security hardening for Veritas NetBackup environments.

4. RHEL Administration:

• Install, configure, and maintain Red Hat Enterprise Linux servers.
• Perform system updates, patch management, and security hardening.
• Monitor system performance and troubleshoot issues.
• Automate routine tasks using shell scripting and other tools.

5. SAN Storage Management:

• Configure and manage SAN storage solutions.
• Monitor and optimize storage performance and capacity.
• Perform regular maintenance, updates, and patching of storage systems.
• Troubleshoot and resolve storage related issues to ensure data integrity and availability.

6. General Responsibilities:

• Participate in the planning and execution of infrastructure projects.
• Collaborate with crossfunctional teams to support application deployments and updates.
• Maintain detailed documentation of configurations, procedures, and operations.
• Provide 24/7 support for critical infrastructure components as part of an oncall rotation.
• Ensure compliance with company policies and regulatory requirements.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site. 

We handle all profiles with the highest level of confidentiality.

We’re searching for an Infrastructure Engineer (Active Directory)) to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Active Directory users and groups, GPO management
• Setup and configuration of SCCM, MECM
• PAM management for User and Groups for Permission for Server access and application access
• Managing Domain controller and ADC, DNS and DHCP
• Troubleshooting AD Replication Issues and Monitoring
• Administrated DNS Records creation and updating AD and Managed AD
• Active Directory Migration & DHCP Migration
• Windows Server administration, performance monitoring and high availability
• VMWare and Hyper-V virtualization, including deployment, management and troubleshooting Performance monitoring.
• Installation, Migration and Managing VM’s on Hyper V and ESXi and VCenter environment
• Provisioning of new deployments in physical, virtual and cloud-based environment.
• Installation and configuration of Windows servers based on new requirements.
• Server performance monitoring and troubleshooting based on the alerts and issues.
• Installation and configuration different OS platforms like Windows, Linux, Custom OS Appliances
• Patching Management for Windows and Linux servers on regular basis
• Vulnerability Assessments, Fixing Vulnerability based on the deduction and remediation immediate basis,
• Application server management (Installation, configuration and upgradation)
• Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

A little about you:

• Strong background in Windows Server, Active Directory, DNS, DHCP, SCCM/MECM, Hypervisor

Overview

As a Service Manager, you will be a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. You are required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. You shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

What will you do?

Service Delivery

• Providing leadership and management of the Service Support Office and Project Administration in supporting the Client
• Acting as a Single Point of Contact in Client Engagement 
• Representing OneCare when engaging Client
• Representing OneCare when engaging 3rd Party vendors/Principals
• Representing OneCare when engaging NCS CSU and Sales Specialists
• Owning the Scope, SLA, Cost Plan of maintenance contracts managed by him/her
• Managing and monitoring of service activities to ensure that all aspects of the Scope, SLA are met
• Executing decisions pertaining to support activities and/or service requests where scope of work is not clearly defined contractually
• Forecasting revenue and costs of ongoing projects/contracts with minimum deviation
• Monitoring/ Tracking P&L of ongoing projects/contracts 
• Managing costs of ongoing contracts to ensure project margins targets are met
• Supporting Sales, as required, during negotiations of the Scope, SLA and Cost Plan
• Liaising with PMA, CSU Finance in matters of :-
  • Revenue forecast and accrual
  • Cost forecast and posting
• Evaluating needs and delivering continuous process and service improvements

Service Management

• Manage and prioritize service requests, dispatching technicians appropriately and monitoring progress to meet service level agreements
• Develop and maintain key performance indicators (KPIs) to assess service department performance, and continuously work to improve and exceed targets

Customer/ Vendor Management

• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
• Plan, track and monitor the tasks assigned to the team leader/members
• Delegate tasks effectively by providing clear and specific instructions and goals
• Provide leadership to the project team to ensure that proposals/enhancements are fully analyzed and evaluated for their benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance Management

As Infrastructure Engineer you will be required to implement and support monitoring, automation and batch scheduling tools

What will you do?

1. Understand Operation business needs and translate into technical requirement

2. To implement monitoring, automation and batch scheduling tools

3. To support post implementation tasks including patching and upgrades.

4. To recommend best practices to meet project requirements

5. Assist in POC/POV, product evaluation and tech refresh activities

We’re searching for a Senior Network & Security Engineer (L3 Support) to be part of our diverse team of talent here at NCS!

Overview

As a Network and Security Engineer (Level 3 Support), you will be responsible for providing advanced and in depth technical support and troubleshooting for network and security issues. You are required to have a very strong understanding of network infrastructure, security protocols, and the ability to work in a 24x7 environment.
 

What will you do?

• SME for Network and Security: Provide escalation support for Network (Cisco, Aruba, Alcatel, F5) and Security Products (Check Point, Palo Alto and Fortinet)
• Troubleshoot and Resolve Issues: Provide advanced to in-depth troubleshooting for network and security incidents, including routers, switches, firewalls, VPNs, and other network devices.
• Incident Response: Respond and resolve network and security incidents in a timely manner, ensuring minimal downtime and impact on operations and strict adherence to committed SLA. First responder to Priority 1 incidents and resolved incidents within OneCare contractual SLA
• Documentation: Maintain detailed documentation of network configurations, changes, and incidents. Create and update technical documentation and standard operating procedures.
• Collaboration: Work closely with Level 2 and Level 1 support teams, remote and field support network/security engineers to resolve complex issues and improve network performance.
• On-call Support: Provide 24x7 on-call support on a rotating basis, ensuring availability to address critical issues as they arise

 The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 5 or more years of working experience with focus on network and security support roles
• In depth knowledge of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and security technologies (VPN and IDS/IPS)
• Deep understanding of packet capture analysis and network physical and logical topologies
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to express oneself to stakeholders
• Willingness to work in a 24x7 environment, including nights, weekends, and holidays as needed

We’re searching for a Senior/Manager, Client Information Security (Infra) to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Drive the implementation of NCS cybersecurity, data protection, and privacy policies, standards and processes within the practice. You will work to continually improve the security posture of projects through proactive risk management and the establishment of a broad range of cybersecurity controls
• Provide direct support to colleagues to ensure cybersecurity is addressed throughout the engagement delivery lifecycle, from infrastructure and security tooling choices to the secure storage, processing and deletion of client data.
• Act as a single point of contact and escalation for the SOC, Threat Intel and Crisis Response teams for practice-related cybersecurity incidents, ensuring timely identification, remediation and lessons learned.
• Manage the security SLA governance and provide practice-level cybersecurity reporting, metrics and forecasting to leadership.
• Responsible for information security, data protection, privacy, GRC, and audit requests for the practice, acting as single point of contact on relevant client security assessment and audits execution. Eg. independent third-party attestations of industry cybersecurity standards and certifications, such as ISO 27001, SOC 2 for practice-specific solutions and products
• Contribute to the definition of the client specific security baseline. Consult and advise internal and external clients about security topics and support the opportunity management process by providing subject matter expertise and support
• Help win client business by providing cybersecurity assurance to RFIs, RFPs, proposals, contract drafting, security questionnaires, workshops and other client due diligence processes