Total 222 job vacancies by NCS

We’re searching for a Lead Consultant, IT Security to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Manage team of cyber day 2 engineering resources within Identity and Access Management & PKI track providing guidance, mentorship, performance evaluations.
• Involve in project work to deliver security service which require deeper level of expertise and to drive resolution of operational issue which are escalated to ensure satisfactory closure.
• Responsible for tracking the progress of building within Identity and Access Management & PKI technical competencies, develop training and growth plans within specialization track.
• Involve in the hiring process for cyber day 2 to expand the existing portfolio of services (e.g. network security, endpoint security, security analytics etc).
• Involve in the presale activities for cyber day 2, including defining the scope of cyber day 2 services, sizing the effort to support the security technologies deployed in client environment, determine what can be supported internally and what can be delivered via partnership with other parties in NCS or with sub-contractors and process standardization & improvement.
• Assist in improving the quality of service for cyber day 2 team.
• To be one of the Subject Matter Expert (or trusted technical advisor) in Identity and Access Management & PKI cyber technologies during presale and day 2 phases.
• Mentoring engineers or interns to ensure they can assist the team in executing operational tasks for projects.
• Accountable for various tasks above and provide regular update to the Practice Lead

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Business Intelligence Lead, you are comfortable translating clients’ business strategy and requirements into solutions underpinned by Data & Analytics, where BI plays an integral part in our clients’ success. You are also passionate about technology, with a keen eye for data architecture and leveraging on modern tech stacks to achieve the right business outcomes.

What you will do:

• Coaching and growing a team of junior consultants, guiding them in their work to deliver impactful insights, and ensuring the quality in BI delivery.
• Developing and promoting best practices in analysis, information hierarchy and visualization techniques.
• Research and experiment new technologies to augment NCS’ portfolio of BI solutions and accelerators for large scale deployment.
• Curating playbooks, standardized framework, practice guides and other artefacts that will allow our practitioners perform their work in a structured, standard manner.
• Creating and delivering narratives that are rich in insights, data rigor and recommendations tailored to any data customer up to and including C-suite executives.
• Identifying opportunities to engage prospective and existing clients on Business Intelligence solutions.

The ideal candidate should possess:

• 7 to 10 years of consulting and end-to-end implementation experience in delivering business intelligence and analytics solutions for enterprise, ideally using Qlik or Qlik Sense, together with proficiency in API development related to BI tools such as Qlik, Tableau and Power BI.
• Good hands-on experience in SQL and Python development.
• Prior working experience in embedded visualization and mashups using Qlik and Tableau configured with SSO, JWT and SAML authentication.
• Identify Potential BI tools limitations and explore alternative ways to overcome through APIs/custom CLIs.
• Establish a framework to automate BI project migrations to different environments.
• Prior working experience in any cloud platform such as AWS/Azure/GCP integrating analytics solutions.
• Project delivery experience to estimate and breakdown work efforts, coupled with the know-how to identify, assess and mitigate BI delivery risks.
• Strong detail-orientation and a keen eye for aesthetic design in storytelling.
• Strong hands-on experience in at least two BI tools, with a must have using Qlik.
• Strong design and implementation skills in logical and physical data models for BI & Analytics applications.
• Advanced knowledge of performance optimization and automation in BI tools.
• Working knowledge on CI/CD adaptions for BI and DataOps capabilities, and very comfortable with Python and SQL.
• Singaporean only.

The Client Delivery Lead ensures quality delivery of all projects contracted by the Client to NCS. He/She partners the Client Service Lead to bring together NCS offering from application, infrastructure, communication engineering and thought leadership to solve the key client’s most critical business needs in relation to delivery issues. He/she acts as the single point of contact for the key client on all service delivery matters. Beyond operational delivery matters, the CDL is also expected to:

1. Look for business opportunities to solve the client’s problems;
2. Ideate solutions using technology and process changes;
3. Create growth opportunities, taking into account the feasibility and sustainability of these opportunities and the core capabilities of NCS.

The CDL directs the right NCS team across different Lines of Business (LOBs) to drive profitable revenue, quality and customer satisfaction targets and ensure profitable delivery. He/she is accountable for the delivery services of the client’s account and needs to be involved in the delivery of the programs he/she is responsible for. The Client Delivery Lead has responsibilities that encompass managing business value, establishing and maintaining professional relationships with clients and stakeholders and leading multifunctional project teams.

The profile of a CDL is as follows:

1. Have deep industry domain expertise to better understand and frame the client’s context and business needs;

2. To be able to engage and advise clients on ideas or business solutions based on business needs/problems;

3. Project management and technology skills to lead and guide project teams across different Lines-of-Business (LOBs) on delivery issues.

Key Responsibilities:

• Orchestrate externally and internally to create environment for successful delivery
• Assess high level conceptual design to ensure that what is sold can be delivered at the right margin
• Establish responsive business relationship with client including problem reporting and resolving highly complex service delivery issues when escalated
• Lead and manage the project delivery teams to ensure timely and quality delivery of services to the client in a cost-effective manner
• Identify, assess and resolve complex business problems/issues and propose alternative solutions
• Identify and manage issues and risks and act as an escalation point within the account
• Manage and monitor account level risk dollar and budget; control costs to ensure maximum achievement of revenue and margin
• Manage risk and impact of change requests and assist with service request of variation order negotiation
• Work closely with the Lines of Business on project capability gaps
• Manage sub-contractors and vendor contract escalated matters
• Act as the Solution Lead to ensure solution consistency and be the custodian of architecture

The ideal profile should have / be:

• Degree in Engineering, Computer Science or a related discipline
• PMP certification preferred
• 15 years or more experience in IT or ICT Consulting industry with 8 years or more in leadership positions
• Delivered projects relating to the specific domain or industry
• Process broad business acumen and deep industry knowledge, and to use this knowledge to develop/enhance client relationships
• Consulting practitioner preferred
• Proven track record in assuming overall responsibility and managing multi-million dollars projects in key client industry
• Process ‘hands-on’ knowledge, vast exposure and wealth of experience within vendor and user environment, coupled with a driven and self-motivated personality.
• Experience in managing measured productivity-driven operations or teams
• Consulting practitioner
• Good communication skills
• Understand and ability to apply social style techniques to manage stakeholders
• Client focused with strong organizational and project management skills
• Ability to lead multiple teams

As a Sales Account Manager (Financial Services), the role is to “hunt” for new opportunities within the assigned territory, that may be currently small or whitespace. This person is to lead the deal strategy including shaping NCS’s value proposition & partnerships within and outside NCS. Leveraging on his/her expertise in technology and unique knowledge in the industry, he/she is a trusted advisor and consultant to the clients.

With close client engagement and interaction, he/she is responsible for leading the Healthcare account tribe to win NCS sales. The role includes account penetration, prospect qualification, follow NCS sales process, work with Bid Management, LOB, sales specialists etc. and closing all sales opportunities in the assigned territory.

What We Seek to Accomplish Together:

• Identify and qualify opportunities, influence client’s mindset through NCS facilities such as Tesseract
• Orchestrate externally and internally to create environment for successful delivery
• Assess high level conceptual design, identify right delivery teams to ensure that what is sold can be delivered at the right and best margin to meet the client’s expectations
• Establish responsive business relationship with client including problem reporting and resolving highly complex service delivery issues when escalated
• Lead and manage the project delivery teams to ensure timely and quality delivery of services to the client in a cost-effective manner
• Identify, assess and resolve complex business problems/issues and propose alternative solutions, gather market intelligence on client’s preferred solutions and competition’s partnerships etc.
• Identify and manage issues and risks and act as an escalation point within the account
• Manage and monitor account and opportunity level business development spend, in support of the client team’s margin
• Manage risk and impact of change requests and assist with service request of variation order negotiation
• Work closely with legal and contract management to get negotiation of T&Cs with the client when we don’t have any existing agreement in place
• Work closely with the Lines of Business on project capability gaps
• Manage sub-contractors and vendor contract escalated matters
• Act as the Solution Lead to ensure solution consistency and be the custodian of architecture along with NCS’s SCOE and LOB’s support and agreement

The ideal profile should have / be:

• Degree in Engineering, Computer Science or a related discipline
• Minimally 8 years’ experience in IT or ICT Consulting industry with 5 years or more experience focusing on sales/account management in the private sectors
• Prior experience in Banking/Insurance industry in Singapore and the region
• Process broad business acumen and deep industry knowledge, and to use this knowledge to develop/enhance client relationships
• Proven track record in assuming overall responsibility and managing multi-million dollars projects in key client industry
• Process ‘hands-on’ knowledge, vast exposure and wealth of experience within vendor and user environment, coupled with a driven and self-motivated personality.
• Experience managing measured productivity-driven operations or teams
• Good communication and written skills
• Understand and ability to apply social style techniques to manage stakeholders
• Client focused with strong organizational and project management skills
• PMP certification is a plus
• Ability to lead multiple teams

We’re searching for a Lead Consultant, IT Security to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Manage team of cyber day 2 engineering resources within specialization track providing guidance, mentorship, performance evaluations.
• Involve in project work to deliver security service which require deeper level of expertise and to drive resolution of operational issue which are escalated to ensure satisfactory closure.
• Responsible for tracking the progress of building technical competencies, develop training and growth plans within specialization track.
• Involve in the hiring process for cyber day 2 to expand the existing portfolio of services (e.g. network security, endpoint security, security analytics etc).
• Involve in the presale activities for cyber day 2, including defining the scope of cyber day 2 services, sizing the effort to support the security technologies deployed in client environment, determine what can be supported internally and what can be delivered via partnership with other parties in NCS or with sub-contractors and process standardization & improvement.
• Assist in improving the quality of service for cyber day 2 team.
• To be one of the Subject Matter Expert (or trusted technical advisor) in cyber technologies during presale and day 2 phases.
• Mentoring engineers or interns to ensure they can assist the team in executing operational tasks for projects.
• Accountable for various tasks above and provide regular update to the Practice Lead

We’re searching for a Service Delivery Management Lead to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Client Relationship Management: Primary point of contact for our clients. Build and maintain strong relationships, understand client needs and expectations, and work to ensure that services delivered meet or exceed those expectations. Identify potential upselling opportunities and if required get support from the necessary NCS cyber business unit.
• Service Delivery Oversight: Oversee the delivery of services according to agreed-upon service level agreements (SLAs) or contracts. They monitor service performance, address any issues or concerns, and strive to continuously improve service quality.
• Team Leadership and Coordination: Lead and coordinate multidisciplinary teams responsible for delivering services. Provide guidance, support, and direction to team members, ensuring that everyone understands their roles and responsibilities. Align all NCS Cyber security services/talents with the overall project objectives. Build strong relationships with internal and external stakeholders, including IT operations, management, and clients. Onboard new project members and orientate them to client’s environment.
• Problem Resolution and Escalation Management: Responsible for resolving issues and incidents that arise during service delivery. They escalate complex or critical issues to appropriate stakeholders and ensure timely resolution.
• Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) related to service delivery, such as response times, resolution rates, and customer satisfaction scores. They prepare regular reports and communicate performance metrics to stakeholders. Continuously seek to improve the efficiency and effectiveness of security service delivery (KPIs). This may involve implementing new technologies or processes or streamlining existing workflows.
• Project Management: Effectively manage the Security Operation team's budget and resources to meet security deliverables.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

To provide the following functions for the NCS Group of companies as part of Singapore Telecommunications Ltd, in Singapore, HKSAR, Australia and other countries in Asia Pacific where its subsidiaries are located or where projects are pursued and to be delivered:

1. Reviewing contracts, tenders, vendor agreements (for hardware, software and services) and related documents in compliance with the contract policy, proposing amendments and highlighting and advising on and proposing solutions in relation to contractual issues, legal and commercial risks to the business proposal teams.
2. Negotiating with counterparties as required by the business proposal teams.
3. Preparing applications for exceptions approval in accordance with the contract policy.
4. Conducting legal training for the legal team, business and project staff, including the preparation of training materials.
5. Rendering legal advice in support of corporate functions.
6. Supporting periodic audit exercise (by SingTel and internal departments) on the company and the legal department.
7. Other duties – reviewing policies and processes of legal function, collating and analysing data, preparing reports and policy papers for the general improvement of the legal function and processes.
8. All necessary reporting and liaison with parent company for above responsibilities, including periodic litigation reporting.
9. Any other function as assigned from time to time.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We’re searching for a Senior Consultant, Governance, Risk and Compliance (GRC) Advisory to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

Overview

To be part of our Cyber Business Solutions & Services (CBSS) Team, provide consultancy and advisory services on information security governance, audit, risk, and compliance for our clients in the public and private sectors.

What we seek to accomplish together:

• Conduct information security risk assessments, compliance reviews and/or audits on client’s systems, which include IT and/or OT infrastructure and applications
• Develop and review client’s information security framework and policies
• Work with internal and external stakeholders to deliver consultancy and advisory services
• Manage multiple projects to ensure that services are completed in a timely manner
• Evaluate applicable changes on standards, polices, directives and guidelines from the Client and disseminate to project teams for adherence.
• Conduct Annual Self Attestation for project teams to gather compliance posture, track remediation to closure and provide timely updates to Client.
• Plan and conduct Independent Reviews (IT process audits) on selected Applications/ Infrastructure with approval from Client to undercover gaps, improvement areas with the inclusion of tracking & reporting of remediation status to closure.
• Conduct quarterly briefing sessions to project teams on frequently used policies/ directives and common observations/improvement area from audits to enhance compliance and create awareness.
• Provide consultation to project teams on queries related to standards/ policies/ directives.
• Provide advisory and QA to project teams and stakeholders on their responses, evidence, remediation plan to auditors or compliance related declarations during external audit exercise.
• Propose and implement improvement initiatives to enhance audit processes and compliance readiness.

Key Responsibilities:

Network Implementation

• Assist in the deployment and configuration of network hardware and software solutions, including routers, switches, firewalls, and access points.
• Work with senior engineers to ensure network installations meet design specifications and industry best practices
• Automation of network

Network Configuration

• Help configure network devices to optimize performance, security, and reliability.
• Collaborate with the team to implement network changes and updates as needed.
• Automation of network

Testing and Troubleshooting:

• Participate in testing and validation of network configurations to ensure they meet functional requirements.
• Assist in identifying and resolving network issues as they arise during implementation.

Documentation:

• Maintain accurate records of network configurations, diagrams, and implementation procedures.
• Document implementation tasks, issues, and resolutions for future reference.

Collaboration:

• Work closely with cross-functional teams to coordinate network implementation projects.
• Learn from senior engineers and actively contribute to the successful completion of projects.
  

Requirements:

• Bachelor's degree or Diploma in computer science, information technology, or a related field (or equivalent relevant coursework).
• At least 6 years of IT networking experience.
• Good understanding of networking concepts, protocols, and technologies.
• Strong willingness to learn and a genuine interest in network engineering.
• Excellent problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Familiarity with network hardware and software is a plus.
• Relevant certifications such as CompTIA Network+ or Cisco CCNA are advantageous but not mandatory.

Infrastructure Engineer – DevOps & Automation Engineer

We’re searching for a Software Engineer (DevOps & Automation)) to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

*Due to Critical nature of the Project, Only Singaporeans are preferred*

What we seek to accomplish together:

• Responsible for developing automation playbook/runbook/cookbook to automate tasks relating to service delivery and operation
• Responsible for implementing automation use cases in production and support to modification, and troubleshoot further
• Responsible for managing the automation platform in operations and making sure that the platform is available all the time
• Responsible to run and manage automation playbook in day-to-day operations
• Responsible to manage operational activities in relating to automation and automation platform

Responsibilities:

• Understand the automation specifics and concepts in day-to-day service delivery and operations in IT Managed Services
• Build and maintain automation runbook or playbook or cookbook using some of these automation technologies such as ansible, python, PowerShell, Chef (ruby) Terraform (HCL), groovy, JavaScript, and other scripting languages
• Operationalize and manage automation development to improve productivity
• Knowledge in developing automated scripts to test automation playbooks before operationalization
• Good understanding of code control and versioning of Infra-as-code (IaC)
• Good to know integration with tools such as ITSM and etc

As a System Engineer, your mail purpose is to provide Maintenance and Operation Support for Data Center Common Infra Structure.

RESPONSIBILITIES:

• Implement and manage Windows-based infrastructure and associated technologies.
• Monitor and maintain the health, performance, and security of Windows servers and systems.
• Administer Active Directory, Group Policy, DNS, DHCP, and related services.
• Configure and troubleshoot Hypervisor Nutanix virtualization platforms (e.g., VMware, Hyper-V).
• Install, configure, and manage Windows servers and services, including IIS, SQL Server, Exchange 2019 and Skype 2019
• Collaborate with cross-functional teams to implement and support enterprise-wide solutions.
• Perform routine system and application updates, patches, and upgrades.
• Develop and maintain documentation related to system configurations, processes, and procedures.
• Provide level 2 and level 3 support for Windows-related issues.
• Participate in on-call rotation for after-hours support as needed.

REQUIREMENTS:

• Bachelor's degree in a relevant field.
• 3 to 5 years of experience in administering Windows-based systems and infrastructure.
• Proficiency in Windows Server operating systems (2019).
• Strong understanding of Active Directory, Group Policy, DNS, and DHCP.
• Experience with virtualization platforms such as VMware and Hyper-V.
• Knowledge of scripting languages (e.g., PowerShell) for automation and scripting tasks.
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills
• Microsoft System Center Suite (SCVMM, SCOM, SCCM, WSUS)
• Exchange 2019 and Skype 2019 administration
• Netbackup 10.x and Data Domain for backup and recovery solutions
• Nutanix HCI for virtualization and storage solutions
• NESSUS for vulnerability assessment

As a Linux Engineer, your mail purpose is to provide Maintenance and Operation Support for Data Center Common Infra Structure.

RESPONSIBILITIES:

• Assess & implement SR/CR within the stipulated SLA
• Provide supporting documentation, reports, and other information to management
• Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
• Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
• Assist in problem/incident resolution and determination
• Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
• Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
• Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
• 24x7 Standby Support required
• Expected to work during off-peak hours on scheduled system activities

REQUIREMENTS:

• Diploma / Degree in Information Technology, Computer Science or equivalent.
• 3 to 5 years of experience in Red Hat Linux, System Centre Configuration Management (SCCM), Microsoft SCOM, Nutanix
• 3 to 5 years of experience in Ansible

Responsibilities

• Monitor and respond to security events and incidents using established incident response plan/runbook and creating process and procedures where none are already established.
• Recognizing potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information.
• Work on escalated security incidents (malware infections, unauthorized access, malicious emails, Phishing, Distributed Denial of Service (DDoS) attacks, etc.)
• Coordinating with stakeholders with supporting third party security service providers to triage alerts, events or incidents.
• Creation of SIEM custom detection rules to identify suspicious cyber threats or anomaly activities.
• Experience in responding to security events, including front-line analysis and escalation, on hacktivist, cybercrime, and APT activity.
• Support cyber incident response plan/lifecycle to ensure proper assessment, containment, mitigation and documentation.
• Reviews incident data and provide root cause analysis and recommendations on how to prevent future occurrences
• Identify coverage and efficiency gaps in IR runbook, security data and response tooling.
• Be on standby rotation, responding to high severity incidents escalated by cyber security operations analysts.

The Ideal Candidate Should Possess

• Degree/Diploma or higher in Computer Science, Information Systems or equivalent
• At least 2 years of experience in cyber security operations or SOC environment.
• Proven and hands on experience in area of SIEM, IDS/IPS, EDR, data leakage prevention (DLP) and SOAR.
• Strong knowledge of various automated security control systems, encryption, message authentication, vulnerability assessment, threat intelligence intrusion detection, penetration testing and incident response.
• Good knowledge in Incident response lifecycle, different Operating Systems, TCP/IP networking and application layers.
• Professional security related qualification (e.g. SANS GCIA, GSEC, GCIH) will be favourable although not mandatory

What we seek to accomplish together:

· Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure.

· Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications

· Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations

· Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, ARM templates, Terraform, Powershell etc with proper documentation

· Collaborate with Cloud Solution Architects in providing technical expertise in cloud operations and administrations

· Participate in Cloud Migrations for VMs using tools like Azure Migrate with more than 50 VMs migration or Databases would be preferred

· Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment

· Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space

· Ability to manage issues with proper resolution/documentation and SLAs is required for this role.

A little bit about you:

· Professional Experience - 5+ years of success in operational/administration and deployment/migration projects in Cloud Environment

· Ability to solve customer problems through cloud technologies

· Acknowledged helping to provide solutions to issues collaboratively, resolving conflicts and ensuring follow through with proper follow up and closure.

· Strong technical experience with cloud infrastructures, migrations, and technology management preferred

· Azure Administrator (or above) or any Azure speciality certification is required

· Preferred Specialisation in Cloud e.g. DevOps Certified Specialty, Database Specialty etc

· Subject matter expertise in one or more of the following:

· Expertise of cloud infrastructure solutions (i.e. Windows and Linux IaaS, Terraform, Ansible, ARM Templates, Networking, OSS) would be advantageous

· Competitive Landscape. Knowledge of Containerisation technologies e.g. EKS/AKS/GKE/K8s/Openshift/Tanzu with CKA certification would be advantageous

This is a client facing / delivery role, working on cloud operations in the delivery team. You will execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.

The ideal candidate will have experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team. The candidate should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

Responsibilities

• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure

• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications

• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations

• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, ARM templates, Terraform, Powershell etc with proper documentation

• Collaborate with Cloud Solution Architects in providing technical expertise in cloud operations and administrations

• Participate in Cloud Migrations for VMs using tools like Azure Migrate with more than 50 VMs migration or Databases would be preferred

• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment

• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space

• Ability to manage issues with proper resolution/documentation and SLAs is required for this role

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As a Senior Desktop Engineer, the broad area of your job responsibilities will cover the following:

· Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Ideal candidate should possess the following:

· Min 3 years’ Service Desk front and back-office experience with experience in leading a team

· Experience in managing virtual team

· Strong people management and leadership skills

· Strong analytical and project management skills

• Manage the IT Support and staff to provide 1st level technical support;
• Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
• Act as a further escalation point for unresolved or escalated cases.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
• Report to SD managers on any issue that could significantly impact the business
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staff take ownership of user problems and be proactive when dealing with user issues.
• Ensure all calls and emails are logged in the Service Desk logging system.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Training to new joiners.

Ideal candidate should possess the following:

• To have a minimum of 3-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call center environment. Minimally 1-year experience in leading a team.
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Familiar with Service Desk day to day Operation.
• Preferably with ITIL 4 Foundation certification
• Experience in Situational Management to provide Ad-hoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call/Incident Trending.
• Experience in managing Complaints.
• Experience in Service Level Agreement (SLA) Reports, Service Improvement Opportunities

Are you looking for value adding and impactful work?
Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We drive our passion for harnessing technology.
We bring people and technology together.
We advance communities and transform industries.

We’re searching for a Desktop/Service Desk Engineer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

A little about you:

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

What you might also need to have:

• 24 x 7 standby support and/or Shift work schedule

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Senior Consultant, Appl Architect (DevOps infrastructure engineer), you will be a professional who combines expertise in infrastructure development and IT operations to streamline and automate the process of creating, testing, and deploying infrastructure.

This role is crucial in bridging the gap between infrastructure development and operations teams, ensuring seamless collaboration and efficient delivery of high-quality infrastructure provisioning.

DevOps infrastructure engineers play a vital role in modern infrastructure development and provisioning, as they help organizations achieve faster time-to-market, improved customer satisfaction, and increased operational efficiency.

What will you do?

The DevOps infrastructure engineer role encompasses a wide range of duties, including:

• Collaborating with development and operations teams to identify and address bottlenecks and security vulnerabilities in the infrastructure automation process.
• Designing and implementing automation tools and frameworks for automated provisioning of infrastructure required for software deployment.
• Monitoring and managing infrastructure, ensuring optimal performance, security, and scalability.
• Troubleshooting and resolving issues related to infrastructure automation development, deployment, and operations.
• Implementing and maintaining version control systems, configuration management tools, and other DevOps-related technologies.
• Ensuring compliance with industry best practices and organizational policies.
• Continuously improving processes and tools to enhance efficiency and productivity.

The ideal candidate should possess:

• Proven experience in software development, Infrastructure provisioning, IT operations, or a similar role.
• Familiarity with DevOps tools and technologies, such as AWS Code Pipeline , Fortify, Docker, Kubernetes and Terraform
• Strong experience in markup languages JSON and YAML, and programming/scripting languages such as Python, Unix Shell and TypeScript.
• Experience with AWS cloud platform, cloud infrastructures and services, ensuring optimal performance, security and scalability.
• Proficiency in AWS services like S3, Lambda, VPC peering, Cloudwatch, IAM, Elastic compute cloud, IAM, EKS, Opensearch , KMS, System manager, Transit Gateway and API Gateway.
• Monitor and optimize AWS environments for performance, reliability, and cost efficiency.
• Strong understanding and hands-on experience in AWS networking, including configuring and managing network components such as VPCs, subnets, route tables, security groups, and ACLs.
• Knowledge of cloud platforms and services, as well as experience in managing cloud-based infrastructure.
• Technical expertise in infrastructure development, IT operations, and DevOps tools and automation technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills, as well as the ability to work effectively in cross-functional teams.
• A deep understanding of agile methodologies and automation principles.
• Familiarity with serverless architectures and microservices.
• Familiarity with security best practices and the ability to implement security measures in automating infrastructure provisioning.
• A commitment to continuous learning and staying up-to-date with the latest industry trends and technologies.
• A bachelor's degree in computer science, information technology, or a related field.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

What we seek to accomplish together:

• Review and development of security framework, information security policies, processes / procedures and guidelines on an ongoing basis.
• Establish compliance with these policies / procedures through ongoing security reviews and audits, not limited to log analysis and security assessment of customer ICT systems
• Conduct security risk management exercise
• Conduct table-top exercises
• Conduct vulnerability assessment, coordinate penetration tests activities
• Conduct information security awareness training
• Responsible for the development and management of customer’s security incident response plan.
• Lead and support customer in the matters of security incident resolution and response.
• Be the point-of-contact/customer liaison to assist and advise customer for ICT security related matters
• Project managed the activities and deliverables during the implementation phase.

Infrastructure Project Manager who will be responsible for the managing and implementing of Infrastructure-based projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.  The Infrastructure Project Manager is also responsible for the following scope in addition to project administration, resource scheduling, project financial health monitoring, risk/issue management and quality assurance.

Project & Service Management

Lead, deliver and maintain projects within time, scope, and cost

Ensure project delivery quality

Plan & establish project schedules, quality plans, budgets, and communication and risk management plans

Manage issues arising out of scope definition and disputes that impacted scope, schedule, and cost

Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc

Manage project financials, ensuring project cost/ revenue forecast is done accurately

Oversee the implementation of the project with regards to schedules, budget, manpower and quality

Resolve project overrun issues 

Track project progress and report to Senior Management and Customer

Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Lead the project and service team on smooth project transition to operation in accordance with customer requirement and processes.

Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness 

Customer/Vendor/ Stakeholder Management

Manage contracts and subcontractors

Effectively engaged stakeholders in project decisions and execution

Build long-term customer relationships by anticipating and exceeding customer’s expectation

Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Strong customer-service orientation

Stakeholder Collaboration: Collaborate effectively with cross-functional teams (IT operations, engineers, vendors) to ensure project success.

Scope and Risk Management: Oversee project scope, budget, and risk, ensuring alignment with network objectives.

Experience in managing government-approved vendors and contractors.

Understanding of procurement processes and contract management within the public sector.

Team Management 

Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions, and delighting the customers

Plan for optimal use of resources across teams comprising of Project and Technical competencies

Manage performance review of team and maintain open communication with team for feedback on continuous improvement

Ensure high individual and staff billability

Technical Skills

Network and Server Infrastructure: Proficiency in designing, implementing, and managing network infrastructure components such as routers, switches, firewalls, load balancers, servers, storage, middleware and VPNs.

Cloud Technologies: Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and their infrastructure services.

Virtualization: Knowledge of virtualization technologies (VMware, Hyper-V, KVM) for server consolidation and resource optimization.

Storage Solutions: Understanding of storage technologies (SAN, NAS, DAS) and data management.

Security: Awareness of security best practices, including access controls, encryption, and vulnerability management.

Project Management Tools: Proficiency in using project management software (e.g., Microsoft Project, Jira) for planning, tracking, and reporting.

Change Management: Knowledge of change control processes and tools to manage modifications to infrastructure.

ITIL Framework: Familiarity with ITIL principles for service management.

Scripting and Automation: Basic scripting skills (e.g., PowerShell, Python) to automate repetitive tasks.

Disaster Recovery and Business Continuity: Understanding of DR/BC planning and implementation

The Project/Service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly reports
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with NCS management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and NCS operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

We are seeking for a Lead Product Manager who will lead a team supporting Software Applications Product Development for the Defence account (Gov+), you will be responsible for driving the project development and management of technology products.

You will work closely with cross-functional teams to ensure products meet user needs and business objectives. This role requires a blend of technical knowledge, business acumen, strong communication skills, experience in business consulting and analysis, leading teams across different product modules, and close collaboration with the Product Owner.

What we seek to accomplish together:

Project Delivery

• Manage the implementation of the project on a daily basis with regard to schedules, budget, manpower and quality. Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
• Manage the scope definition and change control mechanism and the integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration, and data conversion etc.
• Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline
• Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget.
• Review project documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimize rework and system failures
• Define project resources, performance reviews and post implementation evaluations

Product Development

• Vision and Strategy: Manage the product development lifecycle using agile methodologies. Work closely with development teams to ensure timely and high-quality delivery of product features. Define and communicate the product vision and strategy. Develop and maintain the product roadmap, ensuring alignment with business goals.
• Research and Analysis: Conduct research to identify customer needs and pain points, but at the same time reference similar products in the market. Analyze data to inform product decisions and identify opportunities for innovation.
• Stakeholder Management: Collaborate with cross-functional teams, including engineering, design, Change Management, and Client. Communicate product vision, strategy, and updates to stakeholders at all levels.
• Requirement Gathering and Prioritization: Gather and prioritize product and customer requirements. Translate business requirements into technical specifications for the development team.
• User Experience and Design: Ensure the product delivers an excellent user experience. Collaborate with UX/UI designers to create user-friendly and engaging interfaces.
• Product Release and Change Management (Internal Users): Plan and coordinate product releases, working with Change Management teams to develop release strategies. Monitor product performance post-release and gather user feedback for continuous improvement.
• Performance Tracking and Reporting: Use analytics and key performance indicators (KPIs) to track product performance. Report on product metrics and make data-driven recommendations for enhancements.
• Collaboration with Product Owner: Work hand in hand with the Product Owner to ensure seamless execution of the product strategy. Align the product roadmap with the product backlog, ensuring that strategic priorities are reflected in development tasks. Participate in sprint planning and review meetings to maintain alignment between strategic goals and development efforts. Communicate insights, customer feedback, and strategic direction to the Product Owner to inform backlog priorities. Jointly define and review acceptance criteria for features to ensure they meet both business and technical requirements.
• Team Leadership Across Modules: Lead and coordinate efforts across different modules of the product. Foster collaboration and communication between teams working on various product components. Ensure integration and consistency across modules to deliver a cohesive product experience. Ensure that product features are consistent and harmonized across different modules and components. Mentor and guide team members to enhance their skills and performance.

We’re searching for a Global Resource Manager to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

Resource Allocation Strategy

• Develop and execute a resource allocation strategy that aligns with project priorities and organizational objectives.
• Collaborate with project managers, department heads, and senior leadership to determine resource needs and ensure effective utilization.
• Analyze project requirements, timelines, and resource availability to make informed decisions on resource allocation.
• Optimize the allocation of personnel, equipment, and materials to maximize productivity and minimize bottlenecks.

Capacity Planning and Forecasting

• Lead capacity planning efforts by assessing current and future resource requirements.
• Work closely with project managers and department heads to forecast resource needs for upcoming projects and initiatives.
• Conduct thorough analysis considering project complexity, skill requirements, and budget constraints to determine optimal resource allocation.
• Anticipate changes in resource demand and develop strategies to proactively address potential gaps or surpluses.

Resource Optimization and Efficiency

• Continuously monitor and analyze resource utilization to identify areas for improvement and optimization.
• Develop and implement strategies to improve resource efficiency and productivity across projects and departments.
• Proactively identify opportunities for resource sharing, consolidation, or cross-training to enhance overall organizational performance.
• Recommend adjustments to resource allocation based on changing project priorities, resource availability, and business needs.

Conflict Resolution and Stakeholder Management:

• Act as a key point of contact for resource allocation conflicts or challenges.
• Mediate discussions and facilitate negotiations between project teams, departments, and stakeholders to resolve resource conflicts effectively.
• Communicate resource allocation plans and updates clearly and transparently to stakeholders, ensuring alignment and understanding.
• Build strong relationships with project managers, department heads, and senior leadership to foster collaboration and proactive resource management.
• Ensure regular cadences at all levels – project manager, practice lead, project director, Client Leads and Business leads

Resource Tracking, Reporting, and Analysis:

• Establish robust systems and processes to track, monitor, and report on resource allocation, utilization, and availability.
• Generate regular reports and provide insights on resource utilization trends, capacity utilization, and areas for improvement.
• Utilize data-driven analysis to make informed recommendations and drive continuous improvement in resource management practices.
• Collaborate with relevant stakeholders to develop key performance indicators (KPIs) for resource management and measure success against them.

Process Improvement and Best Practices:

• Stay updated on industry trends, emerging technologies, and best practices in resource management.
• Identify opportunities for process improvement and the implementation of best practices to enhance resource allocation efficiency and effectiveness.
• Lead or contribute to initiatives focused on streamlining resource management workflows, tools, and methodologies.
• Promote a culture of innovation and continuous improvement within the resource management function.

Collaborative approach with peers and supporting teams

• Ensure regular connects with the Hiring teams (Perm Hiring and ECAS hiring)
• Supporting teams collaboration to ensure data sync (P&C, Finance, Bizops)
• Billability and other practice support along with the supporting teams

A little about you:

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Able to travel as required

Responsibility:

• Deploy Office/Microsoft 365 Environments
• Deploy Azure AD/ Microsoft Entra ID Environments
• Deploy advanced Microsoft 365 Services including Enterprise and Mobility
• Maintenance of Entra ID / On premises Active Directory environments not limited to Users, Group, OU, Group Policy management.
• Exposure in Microsoft SharePoint Administrations, and Power shell scripting will be advantageous.
• Deployment and improvements of Infrastructure on Client environments
• Assist in maintaining and deploying other Client applications and environments.
• Leading initiatives for researching and deploying and managing new applications.
• Leading IT Projects for Clients
• Coordinating various IT Staff and Operations
• Assist in managing Support Services and related deliverables.
• Working with End-Users and Vendors to support applications and environments.
• Working with Client Stakeholders on strategy and vision.
• Meeting regularly with Clients and attend Client meetings and engaging Executive Management.
• Supporting Client initiatives remotely and on-premises.