Total 4 job vacancies by Natureland Wellness Pte. Ltd.

• Overseeing and assessing customer service staff activities, and providing them with regular performance related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service activities.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Good organizational skills.
• Available to work shifts and weekends.

• Performing different types of massages (Body Massage & Foot reflexology).
• Communicating with guests during massages to adjust massage techniques as required.
• Resolving guest complaints and reporting any accidents to the Supervisor.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answering incoming phone calls and make appointment for customer.
• Keying in data and daily sales.
• Receiving and sorting daily mail.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Contributes to team effort by accomplishing related results as needed.
• Well groom, friendly with positive mindset.
• Experience as a Receptionist, Front Office Representative or similar role is preferred.
• Experience handling multiple phone lines.
• Strong customer service skills.
• Ability to be resourceful and proactive when issues arise.
• Comfortable working in a fast-paced environment.
• No experience but with positive attitude and willing to learn individuals are welcome to apply.

Requirements:

• Valid SG driving license with clean record.
• Able to read basic English and converse in English & Mandarin.
• PC literate.
• Start date: ASAP

Job Scope:

• 5 days work week.
• If ad hoc job needed, might have to OT on Sat.
• Safely load items into the delivery vehicle, transport and unload them at our outlets.
• Review orders before and after delivery to confirm completeness.
• Follow all transportation laws and maintain a safe driving record.
• Prioritize safety and the well-being of yourself and others on the road.
• Assist in receiving shipment delivery.
• Assist in the upkeep of the warehouse & ensure it remains organized.
• Manage inventory & conducting stock counts.
• Inventory check to make sure tally with system when there's no delivery.

Salary: S$2,500 to S$2,800 (Negotiable)