NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
As a Lead Project Manager (Scrum Master), you will lead a team supporting Software Applications Product Development for the Defence account (Gov+), you will be responsible for driving the project development and management of technology products. You will work closely with cross-functional teams to ensure products meet user needs and business objectives. This role requires a blend of technical knowledge, business acumen, strong communication skills, experience in business consulting and analysis, leading teams across different product modules, and close collaboration with the Product Owner.
What will you do?
Product Development
- Product Vision and Strategy:Define and communicate the product vision and strategy.
Develop and maintain the product roadmap, ensuring alignment with business goals.
- Research and Analysis:Conduct research to identify customer needs and pain points, but at the same time reference similar products in the market.
Analyze data to inform product decisions and identify opportunities for innovation.
- Stakeholder Management:Collaborate with cross-functional teams, including engineering, design, Change Management, and Client.
Communicate product vision, strategy, and updates to stakeholders at all levels.
- Requirement Gathering and Prioritization:Gather and prioritize product and customer requirements.
Translate business requirements into technical specifications for the development team.
- Product Development:Manage the product development lifecycle using agile methodologies.
Work closely with development teams to ensure timely and high-quality delivery of product features.
- User Experience and Design:Ensure the product delivers an excellent user experience.
Collaborate with UX/UI designers to create user-friendly and engaging interfaces.
- Product Release and Change Management (Internal Users):Plan and coordinate product releases, working with Change Management teams to develop release strategies.
Monitor product performance post-release and gather user feedback for continuous improvement.
- Performance Tracking and Reporting:Use analytics and key performance indicators (KPIs) to track product performance.
Report on product metrics and make data-driven recommendations for enhancements.
- Collaboration with Product Owner:Work hand in hand with the Product Owner to ensure seamless execution of the product strategy.
Align the product roadmap with the product backlog, ensuring that strategic priorities are reflected in development tasks.
Participate in sprint planning and review meetings to maintain alignment between strategic goals and development efforts.
Communicate insights, customer feedback, and strategic direction to the Product Owner to inform backlog priorities.
Jointly define and review acceptance criteria for features to ensure they meet both business and technical requirements.
- Team Leadership Across Modules:Lead and coordinate efforts across different modules of the product.
Foster collaboration and communication between teams working on various product components.
Ensure integration and consistency across modules to deliver a cohesive product experience.
Ensure that product features are consistent and harmonized across different modules and components.
Mentor and guide team members to enhance their skills and performance.
The ideal candidate should possess:
- 10+ years of experience in product management, preferably in IT or software development
- Candidates with domain knowledge of logistics & service maintenance operations will have an added advantage
- Prior experience in defence, homeland security and public sector related projects are preferred.
- Proven experience in project management and using agile methodologies.
- Demonstrated experience in conducting research/survey and analysis.
- Experience in business consulting and analysis, including:
- Identifying and analyzing business processes to recommend improvements.
- Conducting stakeholder interviews and workshops to gather requirements.
- Developing business cases and feasibility studies for new initiatives.
- Analyzing data and creating reports to support business decisions.
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Due to the project nature, only Singaporeans are encouraged to apply.
Certifications & Skills:
- Strong technical knowledge of software development and innovative technologies in the market.
- Proficiency with product management tools (e.g., Jira, Trello, Aha!), and collaboration tools (e.g., Slack, Microsoft Teams).
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Leadership and team management experience.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
