Total 3 help desk specialist job vacancies in Singapore

We’re the team that’s responsible for managing reports surrounding policies and procedures, complex legal issues and the changing landscape of free speech on the Internet. We are passionate about building trust and giving the most voice to the most people. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support 2 billion users. This role requires a strong analytical mindset, operations rigor, and the ability to share insights based on trends seen in the queues. A successful candidate will be effective at leveraging these talents to help us achieve operational excellence.

Responsibilities

• Review and process incoming reports of alleged legal rights infringement during the APAC timezone. Key metrics include SLAs, quality, accuracy, and escalation rates;
• Proactively deliver insights from data and trends seen in the queues, and suggest improvements;
• Specifically, the scope of work includes:
• Content review: Responsible for reviewing and analyzing user-submitted reports of intellectual property infringement. This may involve assessing the validity of the report, determining whether the content violates policies or applicable laws, and taking appropriate action such as removing the content or disabling the account.
• Correspondence management: Manage correspondence with users who have submitted reports of intellectual property infringement, as well as with rights holders and their legal representatives. This may involve providing updates on the status of reports, requesting additional information, and communicating decisions regarding content removal or account disablement.
• Data entry and record keeping: Responsible for accurately entering data into systems and maintaining detailed records of all actions taken in relation to reports of intellectual property infringement. This may involve using specialized software or tools to track and manage reports, as well as generating reports and analytics as needed.
• Policy and legal compliance: Stay up-to-date with relevant laws and regulations related to intellectual property, as well as internal policies and guidelines. They will be responsible for ensuring that all actions taken in relation to reports of intellectual property infringement are compliant with these requirements.
• Training and development: Participate in ongoing training and development programs to improve their skills and knowledge in the area of intellectual property operations. This may involve attending workshops, webinars, or other training sessions, as well as completing online courses or certifications.

Minimum Qualifications

• Bachelor's degree and/or masters or equivalent experience;
• Preferably with a background in operations (previous legal or IP experience not required);
• Strong critical thinking and creative problem solving skills;
• Passionate about helping people and maintaining user trust in Facebook;
• Interested in the intersection of legal guidance, policy and free speech on the Internet;
• Intellectually curious, self-motivated and scrappy;
• Excellent communication skills with strong attention to detail;
• Able to act independently across competing priorities and exercise impeccable judgment;
• Fluency in English required and Korean as this role will be managing the market

We’re the team that’s responsible for managing reports surrounding policies and procedures, complex legal issues and the changing landscape of free speech on the Internet. We are passionate about building trust and giving the most voice to the most people. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support 2 billion users. This role requires a strong analytical mindset, operations rigor, and the ability to share insights based on trends seen in the queues. A successful candidate will be effective at leveraging these talents to help us achieve operational excellence.

Responsibilities

• Review and process incoming reports of alleged legal rights infringement during the APAC timezone. Key metrics include SLAs, quality, accuracy, and escalation rates;
• Proactively deliver insights from data and trends seen in the queues, and suggest improvements;
• Specifically, the scope of work includes:
• Content review: Responsible for reviewing and analyzing user-submitted reports of intellectual property infringement. This may involve assessing the validity of the report, determining whether the content violates policies or applicable laws, and taking appropriate action such as removing the content or disabling the account.
• Correspondence management: Manage correspondence with users who have submitted reports of intellectual property infringement, as well as with rights holders and their legal representatives. This may involve providing updates on the status of reports, requesting additional information, and communicating decisions regarding content removal or account disablement.
• Data entry and record keeping: Responsible for accurately entering data into systems and maintaining detailed records of all actions taken in relation to reports of intellectual property infringement. This may involve using specialized software or tools to track and manage reports, as well as generating reports and analytics as needed.
• Policy and legal compliance: Stay up-to-date with relevant laws and regulations related to intellectual property, as well as internal policies and guidelines. They will be responsible for ensuring that all actions taken in relation to reports of intellectual property infringement are compliant with these requirements.
• Training and development: Participate in ongoing training and development programs to improve their skills and knowledge in the area of intellectual property operations. This may involve attending workshops, webinars, or other training sessions, as well as completing online courses or certifications.

Minimum Qualifications

• Bachelor's degree and/or masters or equivalent experience;
• Preferably with a background in operations (previous legal or IP experience not required);
• Strong critical thinking and creative problem solving skills;
• Passionate about helping people and maintaining user trust in Facebook;
• Interested in the intersection of legal guidance, policy and free speech on the Internet;
• Intellectually curious, self-motivated and scrappy;
• Excellent communication skills with strong attention to detail;
• Able to act independently across competing priorities and exercise impeccable judgment;
• Fluency in English required and Korean as this role will be managing the market

As an Endpoint Specialist, you will be responsible for managing and maintaining the integrity, security, and optimization of endpoint devices within our organization. You'll play a pivotal role in ensuring the functionality and security of our endpoint infrastructure, contributing to the overall stability of our systems.

Responsibilities:

• Endpoint Management: Administer and oversee the deployment, configuration, and maintenance of endpoint devices such as desktops, laptops, mobile devices, and peripherals.
• Security Implementation: Implement and maintain security protocols, including antivirus, encryption, firewalls, and intrusion detection systems across all endpoints to ensure protection against cyber threats.
• Troubleshooting and Support: Provide technical support and troubleshooting for endpoint-related issues, collaborating with teams to address hardware, software, and network problems.
• Policy Development: Contribute to the creation and enforcement of endpoint security policies and procedures, ensuring compliance with industry standards and best practices.
• Endpoint Performance Optimization: Monitor and optimize endpoint performance to enhance efficiency and user experience while maintaining security standards.
• Patch Management: Manage and oversee endpoint patching and updates, ensuring timely and effective implementation to mitigate vulnerabilities.
• Documentation and Reporting: Maintain accurate documentation of endpoint configurations, incidents, and resolutions. Generate regular reports on endpoint security status and performance metrics.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience (X years) working in endpoint management, security administration, or a related IT field.
• Strong understanding of endpoint security solutions, including antivirus software, encryption methods, firewalls, and intrusion detection/prevention systems.
• Proficiency in endpoint troubleshooting and support, with hands-on experience in diagnosing and resolving hardware, software, and network issues.
• Familiarity with patch management tools and strategies.
• Excellent communication skills to collaborate effectively with cross-functional teams and articulate technical concepts to non-technical stakeholders.
• Certifications such as CompTIA Security+, Certified Endpoint Protection Professional (CEPP), or equivalent is advantageous.

This role is on an initial contract basis of 12 months.