Oversee general day-to-day management & operational of the restaurant business
Responsible for outlet sales target and KPIs include..
Oversee general day-to-day management & operational of the restaurant business
Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost
Enhance the leadership and performance excellence o the team members by training, motivating, assessing, and being a role model for all team members to provide customers with high quality of service
Respond to the customer or team members comments and feedback professionally. Report, discuss and consult with Area Manager on the comments and feedback
Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system
Responsible and ensure outlet safety, cleanliness, hygiene and keeping in high standards
Ensure respective section in outlet follow SOP manual and execute accordingly
Responsible for outlet workforce arrangement, scheduling and reporting shortage or excess of the workforce to Area Manager regularly
Good knowledge about all menu, able to explain clearly to team members during training
Implement Strategies to boost staff attitude, morale and motivation
