Total 6 technical support job vacancies in Islandwide

• Managing quotation requests, generating quotes in ERP, and forwarding quotes to clients.
• To assign project numbers, view work files, execute orders, and create job numbers.
• After receiving confirmation of the client's request, coordinate with the internal department to carry it out.
• Email correspondence and communication with the client regarding delivery instructions and readiness
• Delivery orders are issued, and SCM is contacted for pickup and delivery.
• Time management and coordination skills are essential for any task that the business manager or sales manager assigns.
• Creating shipment documentation and communicating with a shipping/forwarding company in order to export goods
• Send purchase requisition forms (PRs) to the supply chain division so that the supplier can receive a purchase order.
• Verify the supplier's invoice for payment, close the necessary job files that were anticipated for the month, and print the quotation and job costing sheet for the sales manager to evaluate.
• Make sure all vendor invoices are filed in job files and submitted for payment processing.
• Maintain a record of every project milestone and send the appropriate invoice to the client.
• Prior to the actual billing invoice being sent to the customer, the drafting specification of the invoice must be prepared with all required printouts, such as the quotation, customer purchase order, email confirmation, onsite timesheet, and general expenses, for the sales manager and business manager to review and approve.

• Customer service includes responding to questions and requests from clients, giving details about goods and services, and handling grievances.
• Transaction processing includes accepting orders, completing applications and paperwork, and managing returns and reimbursements.
• Customer interaction documentation includes keeping track of questions, requests, answers, and follow-up activities.
• Escalating problems: Making necessary phone calls to additional team members or departments
• Keeping track of client information, including updating databases and guaranteeing client satisfaction
• Customer feedback reporting: Providing reports on concerns and feedback from customers
• 5.5 working days

Job Scope:

• Responding to orders, follow-up (including emails and calls), and incoming sales enquiries.
• Managing orders, follow-up (including emails and phone calls), and purchasing enquiries.
• Plan the prompt delivery of commodities to connect to ships all across the world.
• Keeping track of inventory stock movement and data entry.

Requirements

• We welcome recent graduates who are interested in a career in the marine industry.
• A highly motivated and self-driven person with outstanding communication and interpersonal abilities
• A proficient user of Microsoft Office (Word, Excel, and PowerPoint); a well-organised, careful, and industrious team player; a readiness to pick up new skills and adjust to a fast-paced work environment.

Job Details:

• Provide assistance to managers of vessels.
• Communicating with Fleet Operational Services to get the most recent technical data and procedures.
• Organising the vessels' service attendances.
• Ensuring that all surveys and certificates are current in cooperation with vessel managers date.
• Plan regular maintenance and requests for service engineers and technicians in accordance with the vessel as instructed by the managers of the vessel.
• Review and handle service bills from vendors.
• Helping with the compilation and repair database preparation and upkeep Dock Details.
• Support the creation and examination of yard tender analyses and repair specifications.
• Monitoring of projects and major improvements and alterations.
• Scheduling and collaborating with the local agent on different aspects of husbandry.
• Review pro-forma, final, and vendor bills.
• Distributing, maintaining, and archiving instruction manuals, vessel designs, and records service announcements for ships and their crews.
• Monitoring of machinery undergoing repair or shore servicing.

Job Details:

• Experience as a Chief Engineer or Second Engineer on tankers (COC Class 1, 2, or 3), or at least 2 years of experience as a technical superintendent for oil tankers.
• Minimum 1-2 years of shore-based experience.
• High level of integrity and professionalism.
• Strong skills in leadership, teamwork, management, and communication.

Job Description:

• Answering to the Fleet Manager, Inspecting
• Prepare the team for internal vetting and train them in accordance with the timeline.
• Determine what needs to be improved upon and confirm that the corrective and preventive measures are being implemented.
• Check that ship personnel do the necessary actions in accordance with designated schedules at the appropriate times.
• Make that the ship is managed and operated safely in line with the company's IMS procedures and all applicable local, national, and international laws, regulations, and mandates.
• Engage in a variety of safety campaigns actively (by supporting the creation of campaigns as well as implementing o/b).
• Verify that the vessel conforms with SIRE and CDI regulations. Find any gaps or patterns and report them to the appropriate Fleet Manager, Vetting.
• Check that the Planned Maintenance System (PMS) onboarding procedures are following the Company's procedures (such as using permits, risk assessments, daily work plans, and toolbox meetings).
• Compliance-related issues with a strong emphasis on environmental issues, early warning indicators, safety signals, and suggested corrective actions, such as maintenance and repairs to stop their recurrence.
• Conduct onboarding training to fill in knowledge gaps about safety-related issues.
• Verify that previously raised observations have been appropriately closed out by analysing reports, such as SIRE / CDI.
• In order to spot trends and enhance vetting outcomes, proactively contribute to the Fleet Manager Vetting Singapore & Copenhagen.
• Serve as a point of contact for top management located on land and the vessel.
• Check that the latest modifications to SOLAS, MARPOL, STCW, Class, Flag State, Oil Major, and other relevant regulations are being implemented on vessels.
• During the inspection, record any raised observations and, if feasible, provide images of the observation in your report along with a justification for its raising.
• Make certain that every crew member has a thorough understanding of the SIRE 2.0 protocol.
• Analyse, contribute, and confirm the fleet vessel Performance Influencing Factors (PIF).
• Provide a thorough overview of the inspection procedure to all new hires and help with PIQ preparation. Teach the onboarding personnel the proper methods for submitting precise and correct data.
• Help the Head of Marine Assurance and the HSE & Compliance Manager with matters pertaining to maritime and safety concerns on ships. Investigate events and accidents on board as directed by the Fleet Manager, Vetting, Head of Marine Assurance, and Technical Director.

Qualifications:

• A degree in engineering and ideally at least two years of experience sailing as a chief or second engineer.
• 30 months or more of gas carrier experience is required.
• Driven by technology, at ease in a digital setting, and logical in the development of processes.
• The capacity to plan last-minute trips and live a life of constant readiness (apart from vacations).
• A thorough understanding of the laws and guidelines controlling the management of vessels.
• Devoted, accountable, and possess exceptional time management abilities in fulfilling deadlines.
• Autonomous, goal-oriented, structured, and strong sense of teamwork and the capacity to oversee cross-functional interactions in a fast-moving, dynamic setting.
• Show compassion for people of various nationalities.